Logitech warranty is pretty legit.

munkle

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I had to get my g400 replaced under warranty, I emailed logitech with the trouble shooting I had done and I asked if the mouse was still covered under warranty. They responded with in 24 hours and asked for a receipt and I gave them a scan of it, they mailed me a new g400s (it was shipped the day after I gave them receipts) since the g400 isn't made anymore and they didn't even want the defective mouse back. It was probably the most painless process to get a mouse replaced and I am very satisfied with their service.
 

Haiku214

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Yup. I've dealt with them twice with my Performance MX mouse and it went quite smooth.
 

Zepher

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I've dealt with Logitech support a dozen or so times over the years and they have been great.
I only buy Logitech mice and keyboards due their excellent support.
 

kent

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I had the middle click button go out on a roller ball mouse and they sent me a new one FREE.

Sold the other one on eBay for $30 with the disclosed (non) issue
 

sharknice

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Logitech's warranty support is legendary. I've had several mice replaced completely free after a 5 minute phone call. I think some were even out of warranty.
 

_PixelNinja

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I can attest to their excellent support too. They have even replaced products that were out of warranty for people I know.

It's only a shame they do not make products that appeal to me any more.
 

JaguarSKX

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Yup. I've dealt with them twice with my Performance MX mouse and it went quite smooth.

Just out of curiosity, what was your issue with the Performance MX? I have two, a primary one used with my laptop (about 4 years old by now), and a brand new on I bought last year on sale for about $50; tested and put back in the box.
 

Erebus

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I have had excellent support as well. I had a set of UE Triple.Fi 10vi earphones (Logitech owns UE now) where the removable cable started easily coming out of the left earpiece. After contacting support and sending my receipt, they sent me a new pair of UE900 headphones ($399.99 retail) with no further questions asked. Also had an issue with audio crackle on the volume rocker of an old Logitech headset. They sent a newer version of the headset out.
 

AMD T-type

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I've had to RMA a couple things to them before, always a top notch experience, and is probably why all my peripherals are Logitech
 

sok0

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I emailed Logitech to see if I could buy a replacement grip for my g9 that was 4 years old not in warranty, they replied saying they were sending me a g9x free of charge and that I could keep the other one....
 

EMdubs

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Just make sure you by though a reseller, there warranty is not transferable from owner to owner.
 

86 5.0L

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fighting Logitech right now, my G700 buttons are not working and their solution is a G400s replacement :rolleyes:
 

_PixelNinja

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Just make sure you by though a reseller, there warranty is not transferable from owner to owner.
Logitech will still help out in my experience. I sold my G700 to a friend a year ago and it recently started to have some issues. He contacted Logitech and they replaced the mouse with a G700s.
 
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Dave65

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Nov 30, 2006
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Same here, just got the G700s and one of the buttons was sticking and they gave a replacement and they don't even want the old mouse back!
Great company!
 

mda

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Logitech shipped me a G500S to replace a bad G500 <overseas>.

Took a month or two but A for effort and CS as they don't have an official presence here.
 

PCMusicGuy

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Logitech has the best warranty support I've ever experienced. Many companies should take notes from them.
 

Neb

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I emailed Logitech to see if I could buy a replacement grip for my g9 that was 4 years old not in warranty, they replied saying they were sending me a g9x free of charge and that I could keep the other one....

I called them about purchasing a replacement keyboard (hopefully at a discount) because I had flooded mine with a drink and it was basically toast. They went ahead and processed it as a warranty replacement anyway.

In the past they've replaced out-of-warranty mice as well too, so it's not a one time thing...
 

Z06

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I need to deal with Logitech Customer Service soon. My G700 is faulty and my G930 is not being detected properly.

Good to see this thread.
 

86 5.0L

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fighting Logitech right now, my G700 buttons are not working and their solution is a G400s replacement :rolleyes:

I can't believe they're sticking with this....

Thank you for contacting Logitech's Customer Care Team. Again, my name is xxxxxx.

I can completely understand. If that happened to me I'd be really upset too. I can imagine how frustrating that must be. However as per our warranty coordinator, the replacement unit should be within the same price indicated on the receipt.

We apologize for the inconvenience that this issue might have caused you.
 

Neb

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That's a new one to me, I picked up a G700 from Amazon for $50 so that wouldn't even get me the G400s since the MSRP for that is $60? >.>
 

cyclone3d

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Quite a while ago, I bought a used G7 off of Ebay.

It started having connection issues, and Logitech sent me out a brand new G9 as a replacement.

Logitech and Saitek have the best warranty/customer support of any companies I have dealt with.

Back in the day, I got a used Saitek x36 setup (the game port version). It wouldn't work on my computer so I emailed them about it. They said that the game port version would not work on newer computers and to send it in and they would replace it with the newer USB version. I still have that setup.
 

bucketlist

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Logitech gave me a new G700 because the battery door broke on mine even tho I told them I just wanted to buy a new door. I didn't even have my receipt, just requested S/N.
Just gave the old one away since I got a new one for free.
 

DoubleTap

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I've had some good experiences, but just as many bad ones:

1. I bought the first G15 when it came out - it had issues right away (key caps) but it failed just a couple weeks after the 1yr warranty - I had not bothered to look at the warranty when I bought it because up until then, most Logitech stuff had long warranty periods.

2. Had an issue with a G5 mouse which was also barely out of warranty and they sent me a 50% off coupon code that explicitly said it never expires. Well, I tried to use it less than 2 years later and guess what? It had expired.

3. My G35 Headset broke several times and was replaced under warranty, but the headset is so fragile that it broke again after the warranty expired and it has such a bad design flaw that I didn't want to buy another one and deal with replacing it multiple times.

I generally like their products, but I don't like that some of their supposedly best gear often has the shortest warranty.
 

yetieater

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Jul 13, 2005
Messages
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Getting told I'm SOL on out of warranty support for my G700 (4.5 years), pretty miffed given that the middle click button's mechanical failure still happens with new Logitech mice. They no longer offer discounts on their products if your existing product is out of warranty and you want to stick with Logitech.
 

Zepher

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Getting told I'm SOL on out of warranty support for my G700 (4.5 years), pretty miffed given that the middle click button's mechanical failure still happens with new Logitech mice. They no longer offer discounts on their products if your existing product is out of warranty and you want to stick with Logitech.

That sucks, I got my G700 for half price when I called them up about an MX Revolution with the double click issue. I knew the mouse was way out of warranty and they said they can't do anything about the mouse but gave me a 50% of code for a new mouse.
 

TheBlueChanell

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Just chiming in, I've always had good luck with logitech's support. I had lost the receiver to my MX Revolution during a move and I figured for the hell of it I'd put in a support request. They ended up, somehow, sending me a replacement dongle in like 2011 after the mouse had been EOL'd for years.

Back when the original G15 came out there was an issue with the paint coming off the keys they ended up replacing about 3 of them for all free of charge and w/o requesting the original KB's back. I got freshly painted keys, eventually they ended up fixing the paint, and had 2-3 spare G15's.

Glad to hear you had a good experience as well. It really varies sometimes with vendors. I've heard horror stories about X vendor while you'll hear nothing but happiness, bunnies and hugs about the X vendor in the same thread.
 

yetieater

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Jul 13, 2005
Messages
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That sucks, I got my G700 for half price when I called them up

My situation is quite similar. The G700 was purchased at 50% off during my first interaction with Logitech US customer service back in December 2010 to replace an MX500 with soft LMB switch failure.

Just out of curiosity, when did you contact them about your MX Revolution with the double click issue? My own MX500 was old, similarly out of warranty.

they said they can't do anything about the mouse but gave me a 50% of code for a new mouse.

Fast forward to the present day: no dice on doing that again. Unless maybe I just got boned on the phone by poor CSRs.
 
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voyagerfan99

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May 4, 2012
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I hope these are isolated incidents. I've always bought Logitech products because of their quality and easy warranty service. Did the change of name to Logi also include changing their support quality? Hmm....
 

WiLLiSTER

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Yeah, Logitech is definitely one of the best companies to deal with if you have a defective item. I bought a G400 used and it started getting flaky one day as a result of a bad cable (common issue with these). I asked the seller if he could pass along the invoice with personal info blocked out and Logitech accepted it overnight. No shipping fees or back and forth communication or anything just "ok, we've verified your claim. we're shipping you a new mouse." I pulled the cable from my old Microsoft mouse and put it in the broken G400, now I have two mice working perfectly :)
 

yetieater

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Jul 13, 2005
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They're pretty good with issues that crop up under warranty.

IIRC, I spoke with US-based customer support staff when I first contacted Logitech in December 2010 about my failing MX500. My most recent call regarding my G700 as of a few days ago was handled by an international call center.

No doubt in my mind that Logitech makes some great mice. But power users have been complaining about the middle mouse button for years, noting in particular the transition away from micro-switches and towards tactile switches. I found some relevant stuff and posted it on my blog: Logitech (G) mice and failing middle mouse button tactile switch

Potentially related: back in December 2010, LOGI was trading at just around $20 a share. They're down to $12.82 a share as of market close today.

Had an issue with a G5 mouse which was also barely out of warranty and they sent me a 50% off coupon code that explicitly said it never expires. Well, I tried to use it less than 2 years later and guess what? It had expired.

They told me on the phone that they no longer give out the 50% discount, and that the only way to get their gear on discount is through promotions on their webpage. CSR told me that their systems no longer have any way of allowing them to do it. To me, it's disconcerting as it means there's no differentiation on their side between new customers and long-time loyalists - their frontline isn't empowered to do anything about customer retention.
 

Kuurus

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Unless it's for something that's not for personal use, I will only purchase Logitech peripherals. The warranty is stellar! Years ago my first good mouse for gaming was the Logitech G5. Just as I came up on 3 years it began to act up and they sent a new one! So nearly 3 years passed again and the wheel began acting up on that one, but they no longer had any G5's so they send a G500. I didn't get any replacements on the G500 and the 3 year warranty is prolly way out of date by now... Though I still have the mouse! Don't use it as often anymore, but it's still kicking. That prolly 10 years or so of mice for the cost of the original G5
 
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