itunes wont run

[jeffmoss26]

I am installing itunes on a user's computer (XP 32 bit)

When the download and install completes and itunes tries to open, I get the following:

DDE Server Window: iTunes.exe - Application Error

The instruction at "0x06621040" referenced memory ad "0x06621040" The memory could not be "written"

Click on OK to terminate the program

Click on CANCEL to debug the program

I can not find any information about the above error codes, thus I can not get the program working so I can set up their new phone.

Any ideas? JM

 

[Mr. Miyagi]

I think it's a problem with ActiveX. See if Alex's response in this thread fixes the problem. You may have to turn off memory protection, install iTunes, and turn memory protection back on.

 

[jeffmoss26]

Thanks, I will give it a try!

 

[jeffmoss26]

It worked! Thanks for the help.