King Icewind
Supreme [H]ardness
- Joined
- Jan 17, 2008
- Messages
- 5,442
AFAIK $50 insurance with Priority is automatically included now.
Follow along with the video below to see how to install our site as a web app on your home screen.
Note: This feature may not be available in some browsers.
No, once the package is dropped off to the shipping company it is no longer the sellers responsibility. How could it be? It's not in their possession anymore.
The only thing that is their responsibility is properly packing the item.
I had one guy say he was going to do a charge back because it was our fault his package got stolen out of his mail box. The package was marked as delivered. His charge back did not go through.
You could offer the buyer insurance/signing of the item. Though for something under $50 Idk if the seller would accept it.
It's been a week since I submitted a request for the PO to locate the package at the mail recovery center. My post master doesn't know what else we can do because he says even he can't call them directly. The last communication between the seller and myself was him asking me what I learned about the package and what will likely happen. I told him it looks like the package is going to be lost from everything I've read on the internet about what happens with mail at the recovery center.I'm wondering why this thread is even still going for now? I guess I will ask since It hasn't been locked for whatever reason being now. What was the final conclusion you got out of all of this then mope54?
It's been a week since I submitted a request for the PO to locate the package at the mail recovery center. My post master doesn't know what else we can do because he says even he can't call them directly. The last communication between the seller and myself was him asking me what I learned about the package and what will likely happen. I told him it looks like the package is going to be lost from everything I've read on the internet about what happens with mail at the recovery center.
My conclusion about what to do from here based on the comments in the thread is that my request for a refund is appropriate. I don't know the seller's position on that. He initially wrote me that he didn't feel that was fair. I don't know if the consensus in this thread will change his perspective on that. His last post in the thread seemed to indicate he would like to wait for the post office to find the package before figuring out what to do. I don't think that's an unreasonable position so I figure we'll probably reach some conclusion one way or the other this time next week.
Just to let you know, Post office takes its sweet time to locate the package. It will take a month before you hear anything. By then, you can't open a paypal dispute.
Corrected that for you.
The seller should have been refunded the guy his money. This has went on long enough. As the point to this is so. It isn't the buyers place to do anything about a lost package.
The seller has to cover it all the way until the buyer receives it and checks and both parties are happy with the deal. Same deal if the package is damaged, the seller has to file the claim not the buyer.
Refund the guy his money and move on at this point.
Proper Prior Planning Prevents Piss Poor Performance
nah, this isnt paypal
they should wait it out. Seller shipped the item.
To qualify for included insurance, Priority Mail domestic shipments must have the applicable USPS barcode. Insurance is not included when Priority Mail service is combined with certain extra services, such as additional insurance, or when a shipment is sent using Merchandise Return Service (MRS), Priority Mail Open and Distribute®, Premium Forwarding Service Residential or Premium Forwarding Service Commercial For shipments valued at more than $50, additional insurance may be available for purchase.
In my line of work, we always ask the Buyer if they want to insure their packages. If they say no, that's on them since they pay for shipping. That's just how we do business, If we send out a package with tracking, and it get's lost or damaged in the process, the buyer will be at a loss because we offered insurance, but s they refused to pay a little extra for insurance.
No, once the package is dropped off to the shipping company it is no longer the sellers responsibility. How could it be? It's not in their possession anymore.
That's why the SELLER should put the insurance on it, to protect themselves...... Why do people not get this? If the item doesn't arrive, the SELLER eats the loss.
You are responsible for getting the item to the buyer in an agreed upon condition. If it gets destroyed, you eat the loss and should refund. This is why I buy insurance, to protect ME. Welcome to my DNT list.
This is what insurance is for. If the seller did not get insurance on the package, it's they're responsibility to eat the loss. If you bought an item from Amazon or Newegg and it never arrived, do you think it's right for them to keep your money or split the cost? Hell no.
If I sell something, I put insurance on anything I'm not willing to eat the loss on. I'll usually risk $50 and under, but anything over, I figure insurance along with shipping in any price I agree to sell at.
I now live in an apartment complex, and receiving packages can be a PITA. The mailboxes barely hold mail, certainly not packages... and even padded envelopes which could potentially fit are often redirected back to the Post Office (although they DO leave a "mail pickup" slip in the box to let me know). For this reason, I have most packages shipped to my work now.Can you please describe the package to me? Whether it was a box or envelope? I'll go down to the post office in the morning to see if it was delivered to me and then I'll wait at home for the mail carrier to ask whether she dropped the package off somewhere else in my complex on Thursday. But if you can describe the package for me before tomorrow that would help so I can explain to her what the package is that seems to be lost.
I have to go teach my class and won't be done until 12:30. I'll hold office hours until around 2pm and then I'll be home. I'll send you the post master's personal office phone number and it'll ring right to him. It's a very small town and not difficult to get through. In any case, it won't take but a couple minutes to verify from the post office that the package was never delivered to me or anywhere else.Wow...lots of hate on the thread already. I wanted to update people since some people have already vilified me and added me to do-not-trade lists. Sounds like you guys aren't even getting all of the facts straight at this point. Perhaps it would have been wiser of me not to even have replied.
Anyway.. here's an update on the situation:
1. I didn't put insurance on the package since it was $25. I'll eat the loss, but I would like to know what happened to the package.
2. YES, I did indeed put my return address on the package. Why wouldn't I?
3. Earlier this week I received the top half of the padded envelope I used to ship the package (which clearly shows my address and the buyer's address) from the PO without the contents. On the envelope the PO or someone else has written "not@this address please return to sender". I sent it to the address buyer gave me. The letter that came with the envelope reads:
"Dear Customer:
An empty wrapper with your address was found in the mail and is believed to have been separated from a parcel during handling (see attached address portion of the wrapper)..."
So to me this all means that the package arrived at the intended destination, someone opened the package, took out the items, and then shoved the envelope back in the mail. I feel like I just got scammed for $25, but if the consensus on this forum is that I should refund the $25 I will go ahead and do so. Let me know what you guys think.
At least FedEx and UPS will deliver my packages to the complex Management Office to hold for me.
I have seen this type of damage before, usually it's with plain envelopes, not padded ones though.
Anyway, post offices sometimes try to run things through their automatic sorting machines when they should not.
For example a guy tried sending me a small metal part in a plain envelope once. I got an empty envelope with a hole in it. The metal part must have somehow got stuck in the sorting machine and ripped out of the envelope, but the envelope itself kept moving on. I bet this is basically what happened here as well. It doesn't seem like either party is trying to scam the other.
Wow...lots of hate on the thread already. I wanted to update people since some people have already vilified me and added me to do-not-trade lists. Sounds like you guys aren't even getting all of the facts straight at this point. Perhaps it would have been wiser of me not to even have replied.
Anyway.. here's an update on the situation:
1. I didn't put insurance on the package since it was $25. I'll eat the loss, but I would like to know what happened to the package.
2. YES, I did indeed put my return address on the package. Why wouldn't I?
3. Earlier this week I received the top half of the padded envelope I used to ship the package (which clearly shows my address and the buyer's address) from the PO without the contents. On the envelope the PO or someone else has written "not@this address please return to sender". I sent it to the address buyer gave me. The letter that came with the envelope reads:
"Dear Customer:
An empty wrapper with your address was found in the mail and is believed to have been separated from a parcel during handling (see attached address portion of the wrapper)..."
So to me this all means that the package arrived at the intended destination, someone opened the package, took out the items, and then shoved the envelope back in the mail. I feel like I just got scammed for $25, but if the consensus on this forum is that I should refund the $25 I will go ahead and do so. Let me know what you guys think.
Product & Tracking Information
April 4, 2014 , 9:42 am
Acceptance (SSK) .
ORANGE, CA 92863
Wow...lots of hate on the thread already.
Anyway.. here's an update on the situation:
The only thing you could have said at this point.
* I've refunded the buyers money and now talking to the carrier to find a solution.*
But yet wildly enough it has been a month and you are still posting here and not refunding the buyers money. Let me say this one more time. It has been a MONTH and you are still here making excuses.
Why haven't you refunded the guy his money yet? I don't care what happened to the package at this point now. You are still in the wrong and not doing anything to correct it at this point. How long does it take to sink in that you need to do a refund?
Perhaps you need a few more months to figure out what to do? I honestly can't figure out what the issue with you is at this point and time. As it is all basic common sense on what to do now. But yet here we are with no refund or you doing anything about the lost package.
I think you need to calm down and not assume you know all the details before continuing to bash me. The buyer and I agreed to spend some time to figure out what happened before he even asked for a refund. He thought if there was an issue with the shipping that the package would naturally be returned to me, after which someone local to my area that he knew would pick it up and get it to him. That all takes some time to happen. I ask that you please refrain from making unnecessary accusations.
The buyer will be refunded and I'll deal with the shipper. Thanks.
Good reason to pay with PAYPAL - they would be deciding for you (probably in your favor) if you'll be getting a refund - you have little to no recourse with a cash payment.
This was your first mistake.
I don't think anyone should rely on paypal to handle their issues. If you deal with good sellers, the payment option doesn't matter.