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Bought my 4s on the first day they were for sale here in town, as my previous 3s had gotten wet just a few days prior, and I needed a phone....
Everything was fine and good for the first 2 weeks or so, then iOS5.01 came out, updated the phone, and a few days later after connecting it via bluetooth to a car stereo ~ bam, the earpiece volume was probably 15% of what it originally was. Phone works fine otherwise, but I have had to talk to everyone on speakerphone for the last month and a half... Anyone else get this bug?
Did plenty of research via the oracle of google, seems to be an issue with some of the early release models....apple doesn't "officially" recognize the problem. Tried all the "fixes" people have come up with, and no dice.
The AT&T store where I bought the phone won't replace it, they directed me to the apple store. Ugh. I have been in one before...yikes....not someplace I was looking forward to spending any time in. I certainly don't own enough pairs of $300 jeans, scarves, or expensive hair product to occupy that small slice of hell...not to mention it is at the local mall. Every ounce of me screams RUN!!!
So I decided to give the tech line a try and see what happens instead, and, after a 25 minute hold time, I spoke with a tech who wasn't reading from a script or cleaning his ear with a drillbit. He waved the 30$ something dollar tech fee, realized I knew what I was talking about, and gave me one additional thing to try to ensure it is a hardware failure and not software.
Needless to say I tried his suggestion after hanging up (involved having to put iTunes on my pc....ewwwww) and it did not work. But he assured me they would replace my phone at no charge. Thats exactly what I wanted to hear...the damn thing was $799.
I'll have to wait to call tomorrow, but I am curious if anyone has done this sort of thing before with apple? Are they going to ship me a new phone, and I ship mine when I get it? Surely they cannot expect me to go without a phone while they wait on mine arriving....
I'll find out soon enough, but coming from someone who has delt with many pc companies over the phone through the years, I must admit the customer service and general is certainly above average so far, and it was nice to talk to someone who wasnt some stoned 19 year old calling me dude every 5 minutes.
I won't be buying any apple computers anytime soon, but they still have me hooked on their iPhones.
Everything was fine and good for the first 2 weeks or so, then iOS5.01 came out, updated the phone, and a few days later after connecting it via bluetooth to a car stereo ~ bam, the earpiece volume was probably 15% of what it originally was. Phone works fine otherwise, but I have had to talk to everyone on speakerphone for the last month and a half... Anyone else get this bug?
Did plenty of research via the oracle of google, seems to be an issue with some of the early release models....apple doesn't "officially" recognize the problem. Tried all the "fixes" people have come up with, and no dice.
The AT&T store where I bought the phone won't replace it, they directed me to the apple store. Ugh. I have been in one before...yikes....not someplace I was looking forward to spending any time in. I certainly don't own enough pairs of $300 jeans, scarves, or expensive hair product to occupy that small slice of hell...not to mention it is at the local mall. Every ounce of me screams RUN!!!
So I decided to give the tech line a try and see what happens instead, and, after a 25 minute hold time, I spoke with a tech who wasn't reading from a script or cleaning his ear with a drillbit. He waved the 30$ something dollar tech fee, realized I knew what I was talking about, and gave me one additional thing to try to ensure it is a hardware failure and not software.
Needless to say I tried his suggestion after hanging up (involved having to put iTunes on my pc....ewwwww) and it did not work. But he assured me they would replace my phone at no charge. Thats exactly what I wanted to hear...the damn thing was $799.
I'll have to wait to call tomorrow, but I am curious if anyone has done this sort of thing before with apple? Are they going to ship me a new phone, and I ship mine when I get it? Surely they cannot expect me to go without a phone while they wait on mine arriving....
I'll find out soon enough, but coming from someone who has delt with many pc companies over the phone through the years, I must admit the customer service and general is certainly above average so far, and it was nice to talk to someone who wasnt some stoned 19 year old calling me dude every 5 minutes.
I won't be buying any apple computers anytime soon, but they still have me hooked on their iPhones.
Therefore i'll be using the phone support.