Internet DSL Installation and Moving

[Enduring_Warrior]

Dear [H] people:

I need your help and advice.
I have the following problem: I work by doing telecommunting and I'm about to move. We're subscribed to Verizon DSL, along with local Phone service. If we order to move the service to the new place I'll stay out of internet for one week straight since that's the time Verizon takes to do the new installation/configuration of the line.

What Cable/Fiber(INDEPENDENT FROM PHONE LINE) company do you suggest that I can rent for a month so I can transition my Internet connection hassle free?

I'm trying to avoid comcast since I've read here that company is a headache.

Thank You in advance.

 

[spacetrader]

i would just use local free wifi hotspots for the week....

 

[YeOldeStonecat]

ISPs typically have a 2 week pre-order period.

If you forgot to line up ordering internet for your new location in time to have it "hot" when you moved in, things you're left with...

:Hot spots
:Cellular data card

 

[monto]

DSL companies give themselves lots of time for hiccups, but in my experience, they're generally done in hours rather than days... Just plan ahead and get things scheduled out way ahead

Good thing about Comcast is, most of the time, first month is free, plus the install, but maybe that's too much hassle for just a week's worth

 

[calvinj]

:Cellular data card

Would also agree with a data card assuming you didn't get stuck in a contract with it.

 

[Enduring_Warrior]

No way using wireless, security reasons.
Monto, next time, please read. There is no point in scheduling if I'm going to go offline and the whole process is going to take a week. I need a parallel, on the side option.
So is Comcast my only choice then and it takes two weeks?

 

[Enduring_Warrior]

Here is the entire transcription of my chat with Comcast. It turns out to be that I'm special on my situation ....

user Einar has entered room
Einar(Sat May 23 2009 14:34:26 GMT-0700 (Pacific Daylight Time))>I need a parallel one month internet connection that's not dependant on the phone line while my DSL line is moved to my new apartment

analyst Jane lonie has entered room Jane lonie(Sat May 23 2009 14:34:36 GMT-0700 (Pacific Daylight Time))>Hello Einar, Thank you for contacting Comcast Live Chat Support. My name is Jane lonie. Please give me one moment to review your information.
Jane lonie(Sat May 23 2009 14:34:38 GMT-0700 (Pacific Daylight Time))>Hi, how are you doing?
Einar(Sat May 23 2009 11:34:47 GMT-0700 (Pacific Daylight Time))>Hi Jane, I'm doing fine this weekend how about you?
Jane lonie(Sat May 23 2009 14:34:56 GMT-0700 (Pacific Daylight Time))>I would be glad to help you.
Jane lonie(Sat May 23 2009 14:35:20 GMT-0700 (Pacific Daylight Time))>May I just clarify if you would like to order Internet Service?
Jane lonie(Sat May 23 2009 14:35:27 GMT-0700 (Pacific Daylight Time))>It is nice to know that you are doing fine. I am doing okay, thank you for asking.
Einar(Sat May 23 2009 11:35:33 GMT-0700 (Pacific Daylight Time))>Ok, here is my question. I was browsing through the Comcast website Internet offerings
Einar(Sat May 23 2009 11:35:49 GMT-0700 (Pacific Daylight Time))>and I saw a 6 month plan for 19.99 per month router included
Einar(Sat May 23 2009 11:35:58 GMT-0700 (Pacific Daylight Time))>I have the following problem
Einar(Sat May 23 2009 11:36:06 GMT-0700 (Pacific Daylight Time))>I'm currently under DSL internet
Jane lonie(Sat May 23 2009 14:36:30 GMT-0700 (Pacific Daylight Time))>Yes, please go ahead with your question.
Einar(Sat May 23 2009 11:36:25 GMT-0700 (Pacific Daylight Time))>and we're going to move the service to a new location, to which we'll be moving on June 7
Einar(Sat May 23 2009 11:36:35 GMT-0700 (Pacific Daylight Time))>but that process takes about a week
Einar(Sat May 23 2009 11:36:51 GMT-0700 (Pacific Daylight Time))>and I cannot lose my internet connection since I work through telecommuting
Einar(Sat May 23 2009 11:37:18 GMT-0700 (Pacific Daylight Time))>So I was thinking about using a parallel service which doesn't depends on the phone line, ergo: Cable
Einar(Sat May 23 2009 11:37:48 GMT-0700 (Pacific Daylight Time))>Do you have a plan that is charged on a month to month basis and that I can cancel any month?
Jane lonie(Sat May 23 2009 14:39:12 GMT-0700 (Pacific Daylight Time))>The $19.99 Internet Service that you saw on the website are for those who have Cable Service for existing customers.
Einar(Sat May 23 2009 11:39:16 GMT-0700 (Pacific Daylight Time))>ok
Jane lonie(Sat May 23 2009 14:39:33 GMT-0700 (Pacific Daylight Time))>We do offer $19.99 for 3 months for new customers as well.
Einar(Sat May 23 2009 11:39:36 GMT-0700 (Pacific Daylight Time))>nothing lower than that?
Jane lonie(Sat May 23 2009 14:40:19 GMT-0700 (Pacific Daylight Time))>I hope there is, but the is the best deal we are offering at this time.
Jane lonie(Sat May 23 2009 14:40:34 GMT-0700 (Pacific Daylight Time))>I hope there is, but this is the best deal we are offering at this time
Einar(Sat May 23 2009 11:40:25 GMT-0700 (Pacific Daylight Time))>Well I just need to transition, that's all
Jane lonie(Sat May 23 2009 14:41:03 GMT-0700 (Pacific Daylight Time))>I see, you can consider getting Comcast for good.
Jane lonie(Sat May 23 2009 14:41:25 GMT-0700 (Pacific Daylight Time))>We can set it up and then transfer it to your new service address. ( smile )
Einar(Sat May 23 2009 11:41:18 GMT-0700 (Pacific Daylight Time))>And how long does the installation takes, really
Jane lonie(Sat May 23 2009 14:42:05 GMT-0700 (Pacific Daylight Time))>You have actually reached Internet Technical Support but I would be glad to connect you to our Sales Department.
Einar(Sat May 23 2009 11:42:00 GMT-0700 (Pacific Daylight Time))>I'll need it installed on the new site before I move
Jane lonie(Sat May 23 2009 14:42:24 GMT-0700 (Pacific Daylight Time))>Should I go ahead and connect you to our Sales Department?
Einar(Sat May 23 2009 11:42:26 GMT-0700 (Pacific Daylight Time))>Can they answer this?
Jane lonie(Sat May 23 2009 14:42:47 GMT-0700 (Pacific Daylight Time))>Yes, definitely.
Einar(Sat May 23 2009 11:42:51 GMT-0700 (Pacific Daylight Time))>If you are the tech guys, you should know, for real wouldn't you?
Einar(Sat May 23 2009 11:43:14 GMT-0700 (Pacific Daylight Time))>I'll just need it installed and working by June 7
Einar(Sat May 23 2009 11:43:18 GMT-0700 (Pacific Daylight Time))>on the new site
Einar(Sat May 23 2009 11:43:25 GMT-0700 (Pacific Daylight Time))>just waiting for me to move and use it
Jane lonie(Sat May 23 2009 14:44:01 GMT-0700 (Pacific Daylight Time))>Yes, we are the technical Support for Internet but the installation details would be coming from our SALES department since they are in-charge for new customers.
Einar(Sat May 23 2009 11:43:55 GMT-0700 (Pacific Daylight Time))>All you need to do is configure the router for your needwork
Einar(Sat May 23 2009 11:44:13 GMT-0700 (Pacific Daylight Time))>I can take care of the private LAN
Einar(Sat May 23 2009 11:44:27 GMT-0700 (Pacific Daylight Time))>Ok, but before you do
Einar(Sat May 23 2009 11:44:38 GMT-0700 (Pacific Daylight Time))>can you guys do that for me?
Jane lonie(Sat May 23 2009 14:44:54 GMT-0700 (Pacific Daylight Time))>Yes, you have another question?
Einar(Sat May 23 2009 11:45:17 GMT-0700 (Pacific Daylight Time))>Ok, that's it just the time it takes. You can transfer me to Sales now. Thank You and have a good one,
Jane lonie(Sat May 23 2009 14:45:28 GMT-0700 (Pacific Daylight Time))>We will be the one setting up your modem, and yes you can set up the LAN.
Jane lonie(Sat May 23 2009 14:46:01 GMT-0700 (Pacific Daylight Time))>You are most welcome. It was nice having you this afternoon.
Jane lonie(Sat May 23 2009 14:46:16 GMT-0700 (Pacific Daylight Time))>Please stay online while I connect you to Sales.
Einar(Sat May 23 2009 11:46:07 GMT-0700 (Pacific Daylight Time))>Thanks, nice talking to you, really seamless
Jane lonie(Sat May 23 2009 14:46:30 GMT-0700 (Pacific Daylight Time))>Thank you, Einar!
Einar(Sat May 23 2009 11:46:53 GMT-0700 (Pacific Daylight Time))>anytime

analyst Ma. Lorenza has entered room
Jane lonie(Sat May 23 2009 14:47:18 GMT-0700 (Pacific Daylight Time))>Please wait, while the problem is escalated to another analyst
Ma. Lorenza(Sat May 23 2009 14:47:26 GMT-0700 (Pacific Daylight Time))>Hi! You have reached Comcast Sales Department. I will be the one who will complete your order. How are you today?
analyst Jane lonie has left room


Einar(Sat May 23 2009 11:47:54 GMT-0700 (Pacific Daylight Time))>
Hi Maria? is it?
Ma. Lorenza(Sat May 23 2009 14:48:16 GMT-0700 (Pacific Daylight Time))>Yes, Maria.
Einar(Sat May 23 2009 11:48:19 GMT-0700 (Pacific Daylight Time))>Hi Maria, how are you doing?
Ma. Lorenza(Sat May 23 2009 14:48:31 GMT-0700 (Pacific Daylight Time))>How are you today Einar?
Einar(Sat May 23 2009 11:48:26 GMT-0700 (Pacific Daylight Time))>I'm fine thanks
Ma. Lorenza(Sat May 23 2009 14:48:37 GMT-0700 (Pacific Daylight Time))>I am doing well. Thank you for asking.
Einar(Sat May 23 2009 11:48:31 GMT-0700 (Pacific Daylight Time))>I have on question
Ma. Lorenza(Sat May 23 2009 14:48:53 GMT-0700 (Pacific Daylight Time))>Glad to know that.
Ma. Lorenza(Sat May 23 2009 14:48:58 GMT-0700 (Pacific Daylight Time))>Sure, what is it?
Einar(Sat May 23 2009 11:48:57 GMT-0700 (Pacific Daylight Time))>which is the shorter period of subscription that you have?
Ma. Lorenza(Sat May 23 2009 14:49:57 GMT-0700 (Pacific Daylight Time))>We don't have any contracts here in Comcast, you have the option to stop service anytime you want.
Einar(Sat May 23 2009 11:50:09 GMT-0700 (Pacific Daylight Time))>Ok, that brings another question
Einar(Sat May 23 2009 11:50:46 GMT-0700 (Pacific Daylight Time))>what about the 6 months Internet period for 19.99 that you offer to existing Cable TV users and the 3 month period for new ones?
Einar(Sat May 23 2009 11:51:40 GMT-0700 (Pacific Daylight Time))>What I really need is to transition my internet service while I move
Einar(Sat May 23 2009 11:51:45 GMT-0700 (Pacific Daylight Time))>without losing connection
Ma. Lorenza(Sat May 23 2009 14:51:57 GMT-0700 (Pacific Daylight Time))>May I ask where did you get the 3 months deal for our Internet??
Ma. Lorenza(Sat May 23 2009 14:52:06 GMT-0700 (Pacific Daylight Time))>I understand.
Einar(Sat May 23 2009 11:52:31 GMT-0700 (Pacific Daylight Time))>Since I have DSL I need to use a parallel service
Einar(Sat May 23 2009 11:53:10 GMT-0700 (Pacific Daylight Time))>while my DSL/Phone line is moved to the new location. It's a small hassle but I just don't want to lose time since I do telecommuting
Einar(Sat May 23 2009 11:53:27 GMT-0700 (Pacific Daylight Time))>I can lose up to a week
Ma. Lorenza(Sat May 23 2009 14:53:51 GMT-0700 (Pacific Daylight Time))>Okay, I can certainly understand that.
Einar(Sat May 23 2009 11:53:59 GMT-0700 (Pacific Daylight Time))>So what solution do you propose?
Ma. Lorenza(Sat May 23 2009 14:55:26 GMT-0700 (Pacific Daylight Time))>Please let me verify.
Einar(Sat May 23 2009 11:55:29 GMT-0700 (Pacific Daylight Time))>sure take your time and let me know
Einar(Sat May 23 2009 11:55:37 GMT-0700 (Pacific Daylight Time))>Thank You!
Ma. Lorenza(Sat May 23 2009 14:56:03 GMT-0700 (Pacific Daylight Time))>I understand that you want to have our Internet service for a certain period of time. Am I correct?
Ma. Lorenza(Sat May 23 2009 14:58:25 GMT-0700 (Pacific Daylight Time))>Are you still with me Elma?
Ma. Lorenza(Sat May 23 2009 14:58:30 GMT-0700 (Pacific Daylight Time))>*Einar?
Einar(Sat May 23 2009 11:58:31 GMT-0700 (Pacific Daylight Time))>yea
Einar(Sat May 23 2009 11:58:43 GMT-0700 (Pacific Daylight Time))>I am that is correct
Ma. Lorenza(Sat May 23 2009 14:59:05 GMT-0700 (Pacific Daylight Time))>Okay, thank you.
Einar(Sat May 23 2009 11:59:18 GMT-0700 (Pacific Daylight Time))>you're welcome
Ma. Lorenza(Sat May 23 2009 14:59:53 GMT-0700 (Pacific Daylight Time))>You don't need to worry about that because we don't have contracts offered. You can cancel anytime.
Einar(Sat May 23 2009 12:00:07 GMT-0700 (Pacific Daylight Time))>Ok then, what about the fees?
Ma. Lorenza(Sat May 23 2009 15:00:19 GMT-0700 (Pacific Daylight Time))>I just want to inform you ahead that our $19.99 deal is for current cable Comcast customers.
Ma. Lorenza(Sat May 23 2009 15:00:59 GMT-0700 (Pacific Daylight Time))>The promotion for new customers for $19.99/3 mos is already expired.
Einar(Sat May 23 2009 12:01:00 GMT-0700 (Pacific Daylight Time))>Let's say I hire Comcast internet service for two weeks? How much would that be,?installation and modem included.
Ma. Lorenza(Sat May 23 2009 15:01:11 GMT-0700 (Pacific Daylight Time))>We don't offer that anymore in your market.
Einar(Sat May 23 2009 12:01:39 GMT-0700 (Pacific Daylight Time))>Can you charge me on a weekly basis?
Ma. Lorenza(Sat May 23 2009 15:01:56 GMT-0700 (Pacific Daylight Time))>We do have our 30 day Money Back Guarantee. If you will cancel service for any reason, you can do so in the first 30 days and get your money back. Simply return all equipment in good working order and we’ll refund the monthly recurring fee for your first 30 days of service and any charges you paid for standard installation.
Einar(Sat May 23 2009 12:02:04 GMT-0700 (Pacific Daylight Time))>daily basis, or just monthly?
Einar(Sat May 23 2009 12:02:08 GMT-0700 (Pacific Daylight Time))>or per MB?
Ma. Lorenza(Sat May 23 2009 15:03:19 GMT-0700 (Pacific Daylight Time))>We do have our service in a monthly basis, if you will cancel service for less than a month, you will be refunded for the set up fee and the days you had service.
Ma. Lorenza(Sat May 23 2009 15:04:18 GMT-0700 (Pacific Daylight Time))>Einar, since your concern is special, may we please ask you to contact your nearest local Comcast office? They will be able to resolve this for you for they are your direct contact.
Ma. Lorenza(Sat May 23 2009 15:04:37 GMT-0700 (Pacific Daylight Time))>They do handle this kind of subscription you want.
Ma. Lorenza(Sat May 23 2009 15:04:43 GMT-0700 (Pacific Daylight Time))>To further assist you, let me give you their contact information.
Einar(Sat May 23 2009 12:04:37 GMT-0700 (Pacific Daylight Time))>Can you please send me their information?
Einar(Sat May 23 2009 12:04:55 GMT-0700 (Pacific Daylight Time))>Including the Address please?
Einar(Sat May 23 2009 12:05:07 GMT-0700 (Pacific Daylight Time))>Is it Wilshire Boulevard?
Ma. Lorenza(Sat May 23 2009 15:05:27 GMT-0700 (Pacific Daylight Time))>Sure thing, can you please verify your complete address so I can use it in searching for the nearest office?
Einar(Sat May 23 2009 12:05:57 GMT-0700 (Pacific Daylight Time))>Ok, the address I placed on the Web Form is my new address(Where I need the service). This is my current:
Einar(Sat May 23 2009 12:06:17 GMT-0700 (Pacific Daylight Time))>*********************
Einar(Sat May 23 2009 12:06:51 GMT-0700 (Pacific Daylight Time))>I think it might be the same, since both places are close
Ma. Lorenza(Sat May 23 2009 15:07:42 GMT-0700 (Pacific Daylight Time))>I see. Thank you.
Einar(Sat May 23 2009 12:07:38 GMT-0700 (Pacific Daylight Time))>wait
Einar(Sat May 23 2009 12:07:42 GMT-0700 (Pacific Daylight Time))>the number is incorrect
Einar(Sat May 23 2009 12:07:48 GMT-0700 (Pacific Daylight Time))>
**************
Ma. Lorenza(Sat May 23 2009 15:08:26 GMT-0700 (Pacific Daylight Time))>Okay, thanks.
Einar(Sat May 23 2009 12:08:31 GMT-0700 (Pacific Daylight Time))>thank you
Ma. Lorenza(Sat May 23 2009 15:08:48 GMT-0700 (Pacific Daylight Time))>There is only one available Comcast office near you.
Ma. Lorenza(Sat May 23 2009 15:08:58 GMT-0700 (Pacific Daylight Time))>
Center Name: San Francisco
Address: 260 Potrero Ave
San Francisco CA 94103
Phone Number: 800-945-2288
Hours: Mon-Fri 9:00am-6:00pm. Sat 9:00am-4:00pm.


Ma. Lorenza(Sat May 23 2009 15:09:49 GMT-0700 (Pacific Daylight Time))>
Please give them a call.

Einar(Sat May 23 2009 12:09:53 GMT-0700 (Pacific Daylight Time))>ahh ok,

Einar(Sat May 23 2009 12:09:55 GMT-0700 (Pacific Daylight Time))>yeah


Ma. Lorenza(Sat May 23 2009 15:10:23 GMT-0700 (Pacific Daylight Time))>Thank you so much for your patience and understanding.

Ma. Lorenza(Sat May 23 2009 15:10:29 GMT-0700 (Pacific Daylight Time))>Is there anything else that I can assist you with today?
Einar(Sat May 23 2009 12:10:45 GMT-0700 (Pacific Daylight Time))>yes

Einar(Sat May 23 2009 12:10:49 GMT-0700 (Pacific Daylight Time))>and thank you for helping
Einar(Sat May 23 2009 12:10:56 GMT-0700 (Pacific Daylight Time))>one last question
Ma. Lorenza(Sat May 23 2009 15:11:13 GMT-0700 (Pacific Daylight Time))>Sure, no problem.
Ma. Lorenza(Sat May 23 2009 15:11:14 GMT-0700 (Pacific Daylight Time))>What is it?
Einar(Sat May 23 2009 12:11:06 GMT-0700 (Pacific Daylight Time))>on average how long does it take to get the service?
Einar(Sat May 23 2009 12:11:30 GMT-0700 (Pacific Daylight Time))>from the moment I make the "contract" to getting online?
Einar(Sat May 23 2009 12:11:44 GMT-0700 (Pacific Daylight Time))>I need it by June 7
Ma. Lorenza(Sat May 23 2009 15:11:55 GMT-0700 (Pacific Daylight Time))>Installation is usually for 3-5 days out but we can still serach for the soonest date for you.
Einar(Sat May 23 2009 12:11:59 GMT-0700 (Pacific Daylight Time))>sure
Ma. Lorenza(Sat May 23 2009 15:13:02 GMT-0700 (Pacific Daylight Time))>Sure, no problem. You can still have it.
Einar(Sat May 23 2009 12:13:36 GMT-0700 (Pacific Daylight Time))>Ok, cool
Ma. Lorenza(Sat May 23 2009 15:13:54 GMT-0700 (Pacific Daylight Time))>Sure is!
Einar(Sat May 23 2009 12:14:00 GMT-0700 (Pacific Daylight Time))>I'll let you know if I see any horses in Potrero Ave then, thank you!
Ma. Lorenza(Sat May 23 2009 15:14:28 GMT-0700 (Pacific Daylight Time))>Okay, thank you.
Ma. Lorenza(Sat May 23 2009 15:14:30 GMT-0700 (Pacific Daylight Time))>Thank you for choosing Comcast as your provider. We do appreciate your business and value you as a customer.If you need further assistance, please do not hesitate to chat with us anytime or call our hotline 1-800-COMCAST.

Ma. Lorenza(Sat May 23 2009 15:14:37 GMT-0700 (Pacific Daylight Time))>Goodbye for now Einar. Have a great day!
Einar(Sat May 23 2009 12:14:44 GMT-0700 (Pacific Daylight Time))>Have a great day too, enjoy, bye!

So? From our point of view, What would happen if I only get the service for one or two weeks, as Maria Lorenza put it they expect you to have it for at least a month...30 day money back guarantee? I've always heard about it, never have had the chance to see it in action. Skeptical, yes I am.Now to call the office to find out SPETIAL CONDITION.