Zarathustra[H]
Extremely [H]
- Joined
- Oct 29, 2000
- Messages
- 39,798
Wendell over at Level1Techs reached out to some of his contacts in the gaming industry to allow him to peek at game crash data in an attempt to figure out what is going on with Intel CPU instability. Two developers agreed, and the data is - well - staggering.
I'm not going to provide any spoilers. Just watch for yourself:
View: https://www.youtube.com/watch?v=QzHcrbT5D_Y
Figured you guys might find this interesting.
Edit: OK, I'll do some spoilers. (but still watch the video, the context and full details are worth it, and Wendell is a good dude who deserves your clicks and ad revenues)
1.) Out of 1584 game decompression errors during the 90 day data retention period across both databases, 1431 of the errors are on Intel 13th or 14th gen CPU's. Second place (after 13900KS/K/KF and 14900KS/K/KF) is the i7-9700H with only 11 instances. AMD CPU's only had four crashes in total in this dataset.
2.) Crash rates occur on average every 2 hours of gameplay for affected users.
3.) Frequency of crash rates increase over time. (silicon or something else is degrading?)
4.) This is not due to overclocking.
5.) Datasets from game servers using either Asus or Supermicro W680 chipsets (no overclocking support, more conservative designs) show similar crash rates.
6.) Crash rates are also increasing over time on the W680 game server datasets...
Game servers are an outlier in the datacenter in that the single threaded performance often warrants using consumer CPU's instead of Xeons for servers, but that may be changing with 13th and 14th gen Intel CPU's.
"...support incidents have been unusually high for that configuration... so recently we've had to update the bios, disable e-cores or do CPU swaps to get the issues resolved. And we're not sure the issue is fully resolved, so we are charging a support premium for those systems right now..."
-- A Datacenter Service provider
"...we had really good luck with the 12900ks, and have always had good luck with xeons [...] something isn't right with the 13900k and 14900k. We already replaced a lot of customer's 13900k with 14900k and the issues don't seem fully resolved. [...] been steering customers towards 7950c systems instead. They're almost always faster anyway."
-- A Datacenter Service provider
"I might lose over $100k in like lost players from these [multiplayer server] crashes"
-- A Game Developer
...so, as the video title states. It seems Intel has a real problem with their 13th and 14th gen CPU's.
It sounds like Intel is telling large system integrators (Dell, HP, etc.) that they should expect between 10% and 25% of CPU's will have a problem or are marginal in some way, and they are not really sure what the root issue is, and this number Intel is admitting is likely low when looking at the Game Crash databases.
When AMD motherboard partners were caught juicing CPU's to the point of premature failure, AMD was pretty quick to announce that customers would be made whole. Intel does not appear to be doing the same...
I don't know about you guys, but I probably wouldn't buy an Intel 13th or 14th gen CPU right now. Luckily the 9xxx series Ryzens are looking to be pretty nice, at least if early rumors and leaks are anything to go by.
I'm not going to provide any spoilers. Just watch for yourself:
View: https://www.youtube.com/watch?v=QzHcrbT5D_Y
Figured you guys might find this interesting.
Edit: OK, I'll do some spoilers. (but still watch the video, the context and full details are worth it, and Wendell is a good dude who deserves your clicks and ad revenues)
1.) Out of 1584 game decompression errors during the 90 day data retention period across both databases, 1431 of the errors are on Intel 13th or 14th gen CPU's. Second place (after 13900KS/K/KF and 14900KS/K/KF) is the i7-9700H with only 11 instances. AMD CPU's only had four crashes in total in this dataset.
2.) Crash rates occur on average every 2 hours of gameplay for affected users.
3.) Frequency of crash rates increase over time. (silicon or something else is degrading?)
4.) This is not due to overclocking.
5.) Datasets from game servers using either Asus or Supermicro W680 chipsets (no overclocking support, more conservative designs) show similar crash rates.
6.) Crash rates are also increasing over time on the W680 game server datasets...
Game servers are an outlier in the datacenter in that the single threaded performance often warrants using consumer CPU's instead of Xeons for servers, but that may be changing with 13th and 14th gen Intel CPU's.
"...support incidents have been unusually high for that configuration... so recently we've had to update the bios, disable e-cores or do CPU swaps to get the issues resolved. And we're not sure the issue is fully resolved, so we are charging a support premium for those systems right now..."
-- A Datacenter Service provider
"...we had really good luck with the 12900ks, and have always had good luck with xeons [...] something isn't right with the 13900k and 14900k. We already replaced a lot of customer's 13900k with 14900k and the issues don't seem fully resolved. [...] been steering customers towards 7950c systems instead. They're almost always faster anyway."
-- A Datacenter Service provider
"I might lose over $100k in like lost players from these [multiplayer server] crashes"
-- A Game Developer
...so, as the video title states. It seems Intel has a real problem with their 13th and 14th gen CPU's.
It sounds like Intel is telling large system integrators (Dell, HP, etc.) that they should expect between 10% and 25% of CPU's will have a problem or are marginal in some way, and they are not really sure what the root issue is, and this number Intel is admitting is likely low when looking at the Game Crash databases.
When AMD motherboard partners were caught juicing CPU's to the point of premature failure, AMD was pretty quick to announce that customers would be made whole. Intel does not appear to be doing the same...
I don't know about you guys, but I probably wouldn't buy an Intel 13th or 14th gen CPU right now. Luckily the 9xxx series Ryzens are looking to be pretty nice, at least if early rumors and leaks are anything to go by.
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