silent-circuit
[H]F Junkie
- Joined
- Sep 18, 2005
- Messages
- 16,136
I have a 11" Macbook Air, mid 2011 model, 128GB SSD and 4GB RAM. Bought it used here on the forums.
Today, I closed it and put it in my bag between classes, opened it next class and the screen was cracked.
Well that sucks. Good thing I've got AppleCare right? Wrong. I call the support line and they politely tell me I'm out of luck, that damage to the LCD is deemed accidental damage and not covered by the warranty... and repair parts will be $600. I can bring it to a local authorized service center and have them look at it, and if they deem it a manufacturing defect (unlikely) it will be covered, but until I get the yes or no there nothing more can be done.
So I dropped off my $1200 (+$280 after tax extended warranty) roughly 6 month old laptop today, that's been babied its entire life and kept in a snap on hard case from the minute I got it... and in all likelihood I'm going to have to spend $600 (that I honestly can't afford right now) due to an incredibly stupid design that doesn't have any bumpers or tolerance whatsoever between the screen and wrist-rest / keyboard. I didn't even see what caused the pressure, it was like an oversized spec of dust, and this shit is going to cost me $600? Thanks a lot Apple. If I do have to buy a new screen I can guarantee you this fucking thing is going on Craigslist / eBay / FS/FT the second I get it back, and I'm buying a goddamn Dell.
Unless they handle this right, this is the first and last Apple product I ever buy. I never have before, and in all likelihood I never will again. Fun for the two months it lasted.
Today, I closed it and put it in my bag between classes, opened it next class and the screen was cracked.
Well that sucks. Good thing I've got AppleCare right? Wrong. I call the support line and they politely tell me I'm out of luck, that damage to the LCD is deemed accidental damage and not covered by the warranty... and repair parts will be $600. I can bring it to a local authorized service center and have them look at it, and if they deem it a manufacturing defect (unlikely) it will be covered, but until I get the yes or no there nothing more can be done.
So I dropped off my $1200 (+$280 after tax extended warranty) roughly 6 month old laptop today, that's been babied its entire life and kept in a snap on hard case from the minute I got it... and in all likelihood I'm going to have to spend $600 (that I honestly can't afford right now) due to an incredibly stupid design that doesn't have any bumpers or tolerance whatsoever between the screen and wrist-rest / keyboard. I didn't even see what caused the pressure, it was like an oversized spec of dust, and this shit is going to cost me $600? Thanks a lot Apple. If I do have to buy a new screen I can guarantee you this fucking thing is going on Craigslist / eBay / FS/FT the second I get it back, and I'm buying a goddamn Dell.
Unless they handle this right, this is the first and last Apple product I ever buy. I never have before, and in all likelihood I never will again. Fun for the two months it lasted.