fightingfi
2[H]4U
- Joined
- Oct 9, 2008
- Messages
- 3,231
always wondered how this would or can be done please im looking for a job and this is one of 2 questons ive wondered about.
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Walk a client through the above suggestions, and/or get remote access to their machine? How else would you remotely diagnose an issue?how would you REMOTELY do it..
I would guess they are asking you this to make sure you are capable of actually talking to a customer and walking them through physical trouble shooting. Not everything can be done directly by a remote tech, being able to walk the end user through things is an important skill.if the video card isnt working how do you login to see or resolve the issue?
You might be misunderstanding the question. Like Kardonxt pointed out, this question seemed geared to you working with customers over the phone/email/chat.if the video card isnt working how do you login to see or resolve the issue?
It seems like context would matter, including the particular symptoms of the problem, but a few ways I can think of:always wondered how this would or can be done please im looking for a job and this is one of 2 questons ive wondered about.
always wondered how this would or can be done please im looking for a job and this is one of 2 questons ive wondered about.
Call them up, and ask about what they've put into their microwave lately?
I am surprised it hasn't been mentioned but the first thing you ask when troubleshooting is...
"Have you tried turning it off and on again?"