How To Fix HP ENVY 4500 Scanner/Printer Not Scanning

[Xarzu]

I solved a problem and I am posting this here so that others, who might have this problem, will have a solution too.

I have an HP ENVY 4500 scanner/printer. Eventhough it allows me to print, scanning is a suddenly not possible.

On the software Windows, side, when I click to "New Scan", the error is "Could not complete scan". I have download new drivers (I thinkj) and my comptuer still does not recognize the sanner.

On the sanner side, when I click the pannel to scan, it says that "No Computer Found". Which is strange because I am able to print from the computer.

I went to HP website to submit a ticket but after I put in the serial number of the device, it says my warranty has expired.

I found this
which led to this https://printerdrivers.com/hp-envy-4500-driver/
which led to this https://printerdrivers.com/hp-envy-4500-drivers-download/

And now I can scan again.

 

[funkydmunky]

I had a similar issue with a Canon MX340 printer/scanner. It decided to stop functioning entirely. It was determined that it was wide-spread built in programmed obsolescence. A kind YTuber gave me the fix. I had to open up the machine and unplug a specific ribbon cable. The scanner feeder never worked again but at least the lift the lid flat scan single sheet did. I still use that POS to this day

 

[funkydmunky]

Printer/scanner companies are the worst. The largest amount of help I am asked for is when someone upgrades their PC/Laptop and can't get their perfectly fine printing device to work. There is horrible legacy support and in my situation deliberate breakage. Customer confidence is so low in this hardware category.