Archaea
[H]F Junkie
- Joined
- Oct 19, 2004
- Messages
- 11,821
well...crud.....
Ebay notified me that my buyer wants a return on two RX470 cards I sold. Here is what the return notice says:
TWO AMD Radeon RX 470 4GB - NEW OEM video cards, Hynix, Ethereum 2 DAY FREE SHIP
Item ID: 222577384627
Order ID: 222577384627-1934314027012
Buyer email: [omitted]@occomputertechs.com
Sale price: $614.99
Sale date: Jul-11-17 17:30:23 PDT
Buyer ID: won.pa9
Return ID: 5060320389
Return opened: Jul-18-17 12:05:58 PDT
Return shipping: seller pays
Return reason: Doesn't work or defective
Comments: both cards turn on for 2 seconds, spins and doesn t boot up. I am running corsair 1000 w, gold. Please refund my money
The buyer has 0 feedback score --- (why can't I block 0 feedback score buyer eBay???? GRRR)
http://www.ebay.com/usr/won.pa9?_trksid=p3984.m1561.l2754
So basically I know this guy is either A) lying or B) user error.
These are two RX470's I pulled from a brand new CyberPower system I purchased.
I packed them extremely well - anti-static bags, bubble warp, and foam.
I suspect he is simply lying because look at his e-mail address domain -- @occomputertechs.com --- based on that e-mail I'd expect he wouldn't be incompetent.
Frankly it wouldn't surprise me if they actually still work perfectly well and he just wants to return them because he has no skin in the game --- he gets a full and complete refund, and can rebuy another pair of cards at much lower prices since the mining profitability has fallen off. I sold the pair for $615 with a buy it now. Today you can buy the pair for more like $500 or less. Obviously he decided to purchase the cards at $615 - which was cheaper than the other RX 470's at the time. With mining profits down he probably regrets his decision. (even though I shipped them free with 2 day Fedex!)
I thoroughly tested these cards before I sent them. I checked FAN RPM speeds via manual tuning in AMD Wattman, and MSI afterburner. I ran benchmarks that stressed the cards to 100% for hours and made sure everything was stable before I sold them because I didn't want problems (It'd be easier to send them back to Cyberpower directly if there was a problem than deal with a third party on eBay). He doesn't claim that they were damaged in shipping - just that he has no display and the fans don't spin - - which simply can't be true.
I sent this reply: (because it doesn't serve me well to start out aggressive in case it is truly just user error)
Pak, I see your note that you are not seeing the fans spin up. I think we can easily resolve this concern because it is not a failure. The fan spin up is related to heat build up, if there is no heat build up the fans don't spin. I had eight of these cards for sale from four brand new CyberPower systems I pulled them from. All eight fans on these RX470 behaved identically. They all spin a bit when the power is pressed, and then turn off until they have enough heat build up to engage again. this is normal and expected stock RX 470 behavior. As to no display -- let's work through this - because I assure you the cards work perfectly. What display connection are you using? Do you have a six pin PCI-E power connector connected to each card? Did you select the right input mode on the monitor/display? (HDMI/DisplayPort etc). Can you please send a quick video of the cards in action? Based on your e-mail I expect you are a computer shop owner or worker. I would expect you've tried these things, but I can attest with all my integrity, that those cards were new System pull cards - I tested thoroughly before I sent them - and even verified the fans worked under load and were able to be changed using the fan speed tuner in AMD wattman and MSI afterburner. I've been in the IT occupation for nearly 20 years - building many systems for my hobby and day job. I work in Information Security at the [..omitted..]. Those cards worked absolutely perfectly and were brand new system pulls, just as I stated, and I fully expect we can get them working. Please respond to my questions above. My phone number is [...omitted....]. Please call me and I can help you walk through getting the cards working I'm sure.
The problem now of course is I have no ability to prove he's lying or incompetent. If I go after him aggressively - he can simply intentionally break them - pop a capacitor or transistor off, or actually break the fan and then send them back in a truly failed state and then I have definitely do have two broken cards. (and if there is intentional damage I don't know if CyberPower would even warranty them???
Yes, I have the serial number pictures of course, but even there - he can just swap out the backplates with identical cards if he had defective ones, and send me the defective cards with my cards backplates attached. There's no real recourse for me here if the buyer lacks integrity, is there?
Any suggestions on how to handle this?
Ebay notified me that my buyer wants a return on two RX470 cards I sold. Here is what the return notice says:
TWO AMD Radeon RX 470 4GB - NEW OEM video cards, Hynix, Ethereum 2 DAY FREE SHIP
Item ID: 222577384627
Order ID: 222577384627-1934314027012
Buyer email: [omitted]@occomputertechs.com
Sale price: $614.99
Sale date: Jul-11-17 17:30:23 PDT
Buyer ID: won.pa9
Return ID: 5060320389
Return opened: Jul-18-17 12:05:58 PDT
Return shipping: seller pays
Return reason: Doesn't work or defective
Comments: both cards turn on for 2 seconds, spins and doesn t boot up. I am running corsair 1000 w, gold. Please refund my money
The buyer has 0 feedback score --- (why can't I block 0 feedback score buyer eBay???? GRRR)
http://www.ebay.com/usr/won.pa9?_trksid=p3984.m1561.l2754
So basically I know this guy is either A) lying or B) user error.
These are two RX470's I pulled from a brand new CyberPower system I purchased.
I packed them extremely well - anti-static bags, bubble warp, and foam.
I suspect he is simply lying because look at his e-mail address domain -- @occomputertechs.com --- based on that e-mail I'd expect he wouldn't be incompetent.
Frankly it wouldn't surprise me if they actually still work perfectly well and he just wants to return them because he has no skin in the game --- he gets a full and complete refund, and can rebuy another pair of cards at much lower prices since the mining profitability has fallen off. I sold the pair for $615 with a buy it now. Today you can buy the pair for more like $500 or less. Obviously he decided to purchase the cards at $615 - which was cheaper than the other RX 470's at the time. With mining profits down he probably regrets his decision. (even though I shipped them free with 2 day Fedex!)
I thoroughly tested these cards before I sent them. I checked FAN RPM speeds via manual tuning in AMD Wattman, and MSI afterburner. I ran benchmarks that stressed the cards to 100% for hours and made sure everything was stable before I sold them because I didn't want problems (It'd be easier to send them back to Cyberpower directly if there was a problem than deal with a third party on eBay). He doesn't claim that they were damaged in shipping - just that he has no display and the fans don't spin - - which simply can't be true.
I sent this reply: (because it doesn't serve me well to start out aggressive in case it is truly just user error)
Pak, I see your note that you are not seeing the fans spin up. I think we can easily resolve this concern because it is not a failure. The fan spin up is related to heat build up, if there is no heat build up the fans don't spin. I had eight of these cards for sale from four brand new CyberPower systems I pulled them from. All eight fans on these RX470 behaved identically. They all spin a bit when the power is pressed, and then turn off until they have enough heat build up to engage again. this is normal and expected stock RX 470 behavior. As to no display -- let's work through this - because I assure you the cards work perfectly. What display connection are you using? Do you have a six pin PCI-E power connector connected to each card? Did you select the right input mode on the monitor/display? (HDMI/DisplayPort etc). Can you please send a quick video of the cards in action? Based on your e-mail I expect you are a computer shop owner or worker. I would expect you've tried these things, but I can attest with all my integrity, that those cards were new System pull cards - I tested thoroughly before I sent them - and even verified the fans worked under load and were able to be changed using the fan speed tuner in AMD wattman and MSI afterburner. I've been in the IT occupation for nearly 20 years - building many systems for my hobby and day job. I work in Information Security at the [..omitted..]. Those cards worked absolutely perfectly and were brand new system pulls, just as I stated, and I fully expect we can get them working. Please respond to my questions above. My phone number is [...omitted....]. Please call me and I can help you walk through getting the cards working I'm sure.
The problem now of course is I have no ability to prove he's lying or incompetent. If I go after him aggressively - he can simply intentionally break them - pop a capacitor or transistor off, or actually break the fan and then send them back in a truly failed state and then I have definitely do have two broken cards. (and if there is intentional damage I don't know if CyberPower would even warranty them???
Yes, I have the serial number pictures of course, but even there - he can just swap out the backplates with identical cards if he had defective ones, and send me the defective cards with my cards backplates attached. There's no real recourse for me here if the buyer lacks integrity, is there?
Any suggestions on how to handle this?
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