There was an user who doesn't know what activation of windows 7 is, and continue to use the laptop for a few weeks. Then he passed away. The new owner, his friend, got his laptop, 2 yr. later. So by now, the activation period is over, and from this link http://www.kodyaz.com/articles/how-to-activate-windows-7-by-phone.aspx so after I click Activate now, and enter the serial no. at the back of the laptop, there is a strange error. I don't know if it's a microsoft website error, or a win 7 error. It actually says : Error Code 0 x ?????? and it gives the option of Change product key, but no telephone option And as of now, the win 7 on the laptop says it's not a genuine product. So I don't get it, I type it the exact letter at the back of the PC, is microsoft saying because the guy didn't activate his laptop until 2 yr. later, it's no longer genuine? how do you fix this?