Hi i think i have the correct section however,
Our Company currently requires each staff member to deal with individual Clients via their own staff address, for example a client will request something in the email and the staff member will have to act upon it.
there is no current method of monitoring the total amount of open requests/ type of request / number that have been actioned and the amount of time taken from email sent to reply / action taken
how do your companies deal with this?
Our Company currently requires each staff member to deal with individual Clients via their own staff address, for example a client will request something in the email and the staff member will have to act upon it.
there is no current method of monitoring the total amount of open requests/ type of request / number that have been actioned and the amount of time taken from email sent to reply / action taken
how do your companies deal with this?