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What pictures I found of the P8Z77 WS board show that a serial number sticker might be on the SATA ports on the leading edge of the motherboard. I'd take some pictures of the board and be prepared to send them off to ASUS with a firm response that you expect to get timely service after you gave them more than ~$300 for a board that already has not lived up on the reliability front.
I've finally got the RMA through but Asus keeps telling me they don't have any WS boards in stock, as they won't give me a brand new one. They'll only send me a repaired board first, then have me send my broken one to them.
Bullshit if you ask me. I didn't pay over $300 bucks only to be given a used board. It's their problem if they don't stock enough products... why should the customer have to suffer extended downtime as a result? It's not like it's an obsolete product.
This is gonna take forever, I doubt there are that many WS boards out there, and there won't be one at their Canadian service centre any time soon.
Very disappointed.
Hope you learned to avoid Asus crap.
I've finally got the RMA through but Asus keeps telling me they don't have any WS boards in stock, as they won't give me a brand new one. They'll only send me a repaired board first, then have me send my broken one to them.
Bullshit if you ask me. I didn't pay over $300 bucks only to be given a used board. It's their problem if they don't stock enough products... why should the customer have to suffer extended downtime as a result? It's not like it's an obsolete product.
This is gonna take forever, I doubt there are that many WS boards out there, and there won't be one at their Canadian service centre any time soon.
Very disappointed.
Just curious....What MB manfg have you used that doesn't have this policy?
AFAIK, all MB and HD manfgs send refurbs.
From now on I'll buy an in-store warranty from NCIX whenever I buy something critical like a mobo. An added expense, but it's worth it to avoid any further hassles.
Seems to me standard policy is standard policy....or are you special?Yes, I understand it's standard policy to send out refurbs... but in this case where they don't have any in stock, can't they send me something that's on par or try to find me a new board if possible?
That always helps the situation. LOL!When I called Asus a week ago I got into a shouting match with the numb head over the phone about this.
Cool! You definately have the right attitude.
If Newegg is doing the RMA they're probably giving you their money and they'll deal with Asus later.
Since this sounds like a new board and Newegg tries to keep it's customers happy, you definately have a better chance for a refund thru Newegg..... not thru Asus.
I hope things work out well and please keep us posted.
Update: Shortly after this post I got an email with my Crossship info, they indicated there was a mix up. I completed the forms and I am just waiting for shipment of my replacement board. So far so good, except the long wait.
Called Asus 2 days ago. Got to speak to a very nice guy named Jared. He promised that within 48 hours that someone higher up will contact me through email about getting me a working/new board. Well it's been 48 hours, I've heard nothing. In fact, Jared said on the phone that "it probably won't even take 48 hours for someone to contact you, more likely within 24 hours".
Sorry, but as cool as Jared was, I've lost faith in this company. If you give me a promise like that, at the very least make the effort to keep in touch with me. Even though you might not have any good news, at least tell me what's going on.
I mean come on, don't insult my intelligence; if you can't get a working WS board (or a reasonablealternative) into my hands within the next x weeks or x months, at least say so. This saves me time of not knowing whether or not to buy a new broad. It'd save me the hassle of calling them every other day to get some sort of update. I must have spoken to every single one of their employees by now... this shouldn't have been the case if they just tried to resolve the issue in a more efficient manner.
I'm just gonna give up and get myself a new mobo. I'm not going to waste time sending this broken WS back and forth, with no guarantee of fixed to full functionality. I mean, after reading all those horror stories about minor issues not being resolved with various Asus products and Asus sending back unrepaired products, what makes me think that my combination of issues (not detecting all 4 dimms, maxed out at 1333mhz, no igpu, no turbo ratio above x35, etc.) will be taken care of?
Whenever this RMA gets done, I'll have to sell the working WS board, probably at a loss. It sucks that after all this downtime I'm going to take a loss for a premium level motherboard that I never got to enjoy.
Where did you purchase the board from originally? Maybe the reseller would be willing to help.
Called Asus 2 days ago. Got to speak to a very nice guy named Jared. He promised that within 48 hours that someone higher up will contact me through email about getting me a working/new board. Well it's been 48 hours, I've heard nothing. In fact, Jared said on the phone that "it probably won't even take 48 hours for someone to contact you, more likely within 24 hours".
Sorry, but as cool as Jared was, I've lost faith in this company. If you give me a promise like that, at the very least make the effort to keep in touch with me. Even though you might not have any good news, at least tell me what's going on.
I mean come on, don't insult my intelligence; if you can't get a working WS board (or a reasonablealternative) into my hands within the next x weeks or x months, at least say so. This saves me time of not knowing whether or not to buy a new broad. It'd save me the hassle of calling them every other day to get some sort of update. I must have spoken to every single one of their employees by now... this shouldn't have been the case if they just tried to resolve the issue in a more efficient manner.
I'm just gonna give up and get myself a new mobo. I'm not going to waste time sending this broken WS back and forth, with no guarantee of fixed to full functionality. I mean, after reading all those horror stories about minor issues not being resolved with various Asus products and Asus sending back unrepaired products, what makes me think that my combination of issues (not detecting all 4 dimms, maxed out at 1333mhz, no igpu, no turbo ratio above x35, etc.) will be taken care of?
Whenever this RMA gets done, I'll have to sell the working WS board, probably at a loss. It sucks that after all this downtime I'm going to take a loss for a premium level motherboard that I never got to enjoy.
You can thank sites like this one that still give positive reviews to their boards and ignore the after purchase process to get anything repaired. Also, there are a LOT of asus apologists out there.
I don't know when Asus service was good but I stopped buying their stuff ~5yrs ago after a terrible experience with a WS board and a SFF system from them.
If they can't get you a working board within a reasonable time frame they need to give you your money back. I've said it before and I'll say it again. Demand a refund from ASUS when their warranty support is (predictably) subpar. Their terms and conditions mean shit when they cannot fulfill their end of the bargain.
A warranty that involves a month or two month turnaround time (or worse) it not a warranty. Its a fraud of a support system that they call a warranty but really isn't.
I got it from NCIX.
When the board initially broke near the end of June, after running it just barely over a month in fact, I contacted NCIX for help. They told me to go directly to Asus.
But since I was going away for 2 months, I didn't have time to get things rolling.
I doubt NCIX will do anything for me now. I will try but man, I'm really frustrated beyond belief right now. I have not had a chance to play with my rig at all since I got it. It broke on me not long after I got it running stable.
Well, when ASUS basically told me --- WE DON'T CARE, I talked to newegg.. and they ended up giving me a refund. And I had purchased the board about a year before that.
Since ASUS apparently doesn't care to honor their warranty, then talk to NCIX and see if they will make it right.
You can say anything you want but unless there's a time-frame mentioned in the warranty you have no legal standing.If they can't get you a working board within a reasonable time frame they need to give you your money back. I've said it before and I'll say it again. Demand a refund from ASUS when their warranty support is (predictably) subpar.
You can say anything you want but unless there's a time-frame mentioned in the warranty you have no legal standing.
HardOCP should do a report on Asus' after service like that small site did. If larger sites like this one, Tom's, Anandtech, etc. start reporting, it may help to improve things a bit.
The only time of any of the sites seem to report on CS/RMA/whatever is on the prebuilt systems and I would be OK with that if they at least acknowledged that certain manf. (asus is notorious at this point) have lousy service so even though they are giving the [fill in component] a gold medal you should be aware that service sucks (unless of course you are [insert big site] and have direct contact information so asus will overnight you a new board.)
Wow, that is insane.
Motherboards are one of the few things I do buy the instore warranty on. I usually get them cheap at Microcenter anyways as part of a combo and since the warranty is based on the purchase price, for combo boards it often is only like $5-10 for the warranty, cheaper than shipping a board back. The ASRock board in my wife's system failed after about two months of use, walked in, gave them the old board, paid $6 for a warranty on a new one, and walked out.
I have had bad luck with all MB warranties except Intel, but their boards are usually lacking features I want so I avoid them. Asus' service has just gone to shit though, and I think the previous post shows why.