I shipped my board back to ASUS for RMA for a dead ethernet port and a dead sound port. Asus received my board on 5/25 and has been in Repairing status since. I have called in a couple of times and have been shocked by the level of service. I mean shocked. Everytime I speak to someone I get a new story. Like your board will ship on Fri, a couple of days later, "Your board has shipped I'll send an email to get the tracking number", couple of days later "we have no status on the board except it's Reparing, what is the tracking number you used to ship it" etc.. I feel like when i call they make something up to get me offf the phone. This is a motherboard not a sound/video card where you can pop in another. The wait is just unexceptable. I purchase a lot of computer products and I have never seen anything close to this level of service or lack of it. Just beware. I would have just kept the Mobo if I had known it would play out like this. Update: June 29th I decided for the cross-ship. I shipped my MB back on Fri. Received the replacement today. I opened up the box and to my surprise one of the heat sinks was partially off. Quality control at its best. I could replace it myself, but what confidence should I have in a board that arrives in that condition? Incensed that the cross-ship took so long, I bought another board. I'll continue to RMA it again and again and again until I'm satisfied Update: July 5th I spoke to Dwayne at Tier 3 tech support on June 29th. Today is July 5th and I had yet to receive an RMA number to return the 2nd defective board they sent. I called the tech support and was transferred. I'm not sure to what department. The women I spoke to Andrea told me the new board was reserved on July 2nd and is unsure why I didn't receive an email with the prepaid label. She said she would set one up and send it off to me. I emailed Dwayne as well, just as a backup.