HGST He10 Incompatible with Most Asus Motherboards

Discussion in 'SSDs & Data Storage' started by Pixel Eater, Nov 23, 2016.

  1. Pixel Eater

    Pixel Eater Limp Gawd

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    Just picked up a pair of He10 drives. I've been really looking forward to owning HGSTs since I heard about them. I'm finding they just don't work with my 2012 or 2013 Asus motherboards. The folks at Fry's Electronics even tested them on a 2015 one and confirmed with me that it does not even come up in the BIOS, or even spin up with power connected. But we know the drive isn't dead because the one thing it was actually compatible with? A silly USB dock. Which was at least over a year old.

    I'm not sure what my options are besides getting a Sata III controller. Can anyone think of any other ideas, and can anyone recommend a controller that actually has good Windows 10 compatibility as well as a high likelihood of actually accepting this bleeding edge drive? I wonder why it's so picky.

    Edit: It turned out to be a drive using the Sata 3.3 power standard. They have versions of this drive that don't use that. The solution is either a molex to Sata power adapter or exchanging the drive for the version without the new feature.
     
    Last edited: Nov 24, 2016
  2. Xinmosni

    Xinmosni [H]ard|Gawd

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    Wtf? Since when do 3-4 year old motherboards = "Most"?

    Try a BIOS update? List the complete system specs for all to help troubleshoot? Try troubleshooting with someone a little more versed in tech than some guy working at Fry's basing his opinion on the release year of the mobo used for testing?

    FFS @ the lack of common sense in the OP...
     
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  3. Bandalo

    Bandalo 2[H]4U

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    There shouldn't be a hardware compatibility issues, but there may be a BIOS issue. If it doesn't even spin up, there may be some other problem.

    Are you sure you didn't get the SAS versions rather than the SATA version?
     
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  4. rive22

    rive22 [H]ardness Supreme

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    BIOS update and SATA driver updates and you should be fine.
     
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  5. Pixel Eater

    Pixel Eater Limp Gawd

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    As I said, we also tried (and tried and tried) a 2015 mobo in what was actually a liquid cooled high end gaming build they had on display. Looks the same as their current lineup. A couple of guys from the store were surprisingly knowledgeable and agree, this is weird. I forgot to mention I already tried BIOS updates. SATA driver can't matter until I get this thing to show up in the BIOS. Or, should I track down a good PCI 2.0 Sata controller?
     
  6. Bandalo

    Bandalo 2[H]4U

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    Is is the SATA or SAS version of the drive? Has anything detected it except the one USB dock? If several different motherboards from different manufacturers don't detect the drive, then it's very unlikely a separate SATA controller would, so I wouldn't waste your time or money on that route. Have you contacted HGST? I didn't find any issues during a brief Google search, so maybe you got some bad drives?
     
  7. Shadohh

    Shadohh Gawd

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    Any jumpers on the drives? Maybe they need fusing with.
     
  8. Pixel Eater

    Pixel Eater Limp Gawd

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    It is the Sata version, and actually it's jumperless. So far I've only had the chance to try it with Asus motherboards, which to be clear I tried the 6gb/s and 3gb/s ports both. So far it's been a Vantec dock that actually managed to pull it up under Disk Management. HGST was surprisingly dismissive and had no problem telling me to call Asus, and no suggestions of what to do.
     
  9. rive22

    rive22 [H]ardness Supreme

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  10. Pixel Eater

    Pixel Eater Limp Gawd

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    Edit: dang, that's a SAS controller

    I was calmly explaining to HGST that they should seriously consider hosting a recommended list of controllers, in the event that I'm right about compatibility being a long shot on a variety of older boards. If Nintendo can recommend SD cards and Hard Drives, I feel HGST would not be wrong to do the testing and offer some assistance.
     
    Last edited: Nov 23, 2016
  11. Bandalo

    Bandalo 2[H]4U

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    WTF do you mean "Wrong"? I said it you tried a bunch of different motherboards (which implies a bunch of different SATA controller versions and BIOS versions), then trying a cheap add-on SATA controller probably isn't going to help, since it's essentially the same thing.

    The HGST page only lists compatible SAS controllers, not pure SATA controllers for that drive model.

    The link YOU provided is for a SAS controller, not a SATA controller.

    I've been doing this a while, and the only time I've seen anything like what you were describing was when someone was trying to use a SAS drive on a SATA-only motherboard.
     
    Last edited: Nov 23, 2016
  12. Pixel Eater

    Pixel Eater Limp Gawd

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    Oh man, I didn't notice it was SAS, or the price.... well I guess I'll be digging for compatibility lists if anyone even includes them on new enough controllers. To be clear, I absolutely have not purchased SAS drives.
     
    Last edited: Nov 23, 2016
  13. Bandalo

    Bandalo 2[H]4U

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    What is the model number on your drive?
     
  14. Pixel Eater

    Pixel Eater Limp Gawd

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    HGST 0F27452
     
  15. Bandalo

    Bandalo 2[H]4U

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    From HGST's page here: https://www.hgst.com/products/hard-drives/ultrastar-he10 Check the PN selector tab to see the data.

    • New Feature Available: Power Disable Pin (Pin3) is a new feature in the SATA 3.3 industry standard specification (published in February 2016). If you have a new chassis or system that supports this feature, you may want to use the part numbers below which support this feature. If you don't need this feature or don't know, we recommend selecting drives from the table above. To learn more about this new feature, read our Power Disable Feature technology brief. Please note, if you deploy a SATA HDD from the table below into a legacy chassis or enclosure, the drive may not spin up.
    Looks like you need a VERY new SATA controller to support that drive. One of the other versions should work.
     
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  16. Snowknight26

    Snowknight26 [H]ardness Supreme

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    If it is, in fact, that, then per the PDF:

     
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  17. Bandalo

    Bandalo 2[H]4U

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    I think you could also just snip the grey or orange wire (opposite the yellow). That's the 3.3V signal which it looks like is the one that causes the problem. The drive should only pull power from the +12V and +5V lines.
     
  18. Pixel Eater

    Pixel Eater Limp Gawd

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    Woah! I'll let Fry's know that might not have been the best model to put out on the shelf then. Thank you for finding this info. Let me dig around, I think I have one of those converters.
     
  19. Pixel Eater

    Pixel Eater Limp Gawd

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    It worked!

    [​IMG]

    ...though someone in another chat is asking if I've ever heard the saying "Molex to SATA, lose all your data"?

    Ahaha.. ha... wonder if they have a point.
     
    Last edited: Nov 23, 2016
  20. Bandalo

    Bandalo 2[H]4U

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    Never heard that one before...

    Glad you got it working though.
     
  21. Pixel Eater

    Pixel Eater Limp Gawd

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    Quick look around Google tells me this is not an ideal long term solution. I will probably trade it out!

    [​IMG]
     
  22. Bandalo

    Bandalo 2[H]4U

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    Alternately, you could cut the 3.3V wire from the SATA power connector. (assuming you have a modular power supply). That removes the unnecessary signal causing the problem, and still provides the drive with the +5V and +12V power it actually uses to operate.

    There's nothing electrically wrong with a SATA to MOLEX adapter that makes them inherently risky. The only problem you'll see is that most adapters of that type are cheaply made, and like any other cheap power adapter, they can fail. A good quality one will never have this type of issue.
     
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  23. drescherjm

    drescherjm [H]ardForum Junkie

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    I probably have used a hundred of these at work (some for more than 1 decade) with no problems at all. I am not even remotely worried.

    Edit: Since I build machines at work most of these were included with the motherboard accessories with the rest included with a hard drive ( I have purchased hundreds of drives).

    Cut the orange wire that provides SATA power.
     
    Last edited: Nov 24, 2016
  24. Pixel Eater

    Pixel Eater Limp Gawd

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    Looking back into the issue of molex to sata adapters catching fire, I finally found the answer seems to come down to whether they were made in a hasty method where the plastic is molded around the wires, versus methods that properly crimp each wire. Jump to 3 minutes.



    [​IMG]
     
    Last edited: Dec 22, 2016
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  25. Manzur Fahim

    Manzur Fahim n00b

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    I bought 4 x He10 HGST SATA drives, and I only have a laptop and some USB 3.0 docks. Strangely two of the drives works fine, gets detected using dock or even in the G-Tech enclosure and currently running on RAID0. But the other two drives are not getting detected and showing up as 0 MB in disk management. The drive powers up fine, I can feel the vibration and the usual clicks of powering up, but then nothing. Both of them are doing the same. I am wondering if this is because the power disable feature. It is strange that two of them works and two does not. I am going to put them in the G-Tech usb enclosure and will see if they work after I backup the RAID0. Can anyone experienced this please advise me what to do and how to get them working properly.

    Many thanks everyone, much appreciated.
     
  26. mBrane

    mBrane n00b

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    If the drive spins up, it's not the Pin-3 issue. Mine would not spin up until I used the Molex-to-SATA adapter. If you're positive that your HD is spinning up, look elsewhere (eg. data cable, controller, OS, possibly even bad HD). - mBrane
     
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  27. likeman

    likeman Gawd

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  28. Nenu

    Nenu [H]ardened

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    I am using an He10 with an Asus Maximus VIII Hero.
    The only thing it needed was an older SATA adapter to make it power up.
     
  29. Lunas

    Lunas [H]ardForum Junkie

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    it is the same thing that the white label drives in the easy stores have. you just need to remove the 3.3v line from the power plug or the drive you can also put some kapton tape over the 3 last pin closest to the sata data connector.
     
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