CaptNumbNutz
Fully [H]
- Joined
- Apr 11, 2007
- Messages
- 24,936
The attitude stems from the ridiculous metrics they force their call center employees to adhere to. Moral is very low with your average Sprint call center employee. They have zero job assurance, especially when call centers are the first thing they close down when profit goals aren't met. At the call center I worked the employees lasted approx 4 months before being terminated because they couldn't meet metric goals. Among the things that metrics included were average call time of 6 minutes or lower and sales goals (plan changes, upgrades, etc.). The metrics wouldn't have been almost impossible to meet given more time, but they cut the ramp up time for new employees down to 1 month and they had to meet the same goals 5 year employees were doing.The 15 minute waits are nearly gone with Sprint, but they still need a bit of help with their attitude. The good news is, most of them seem to be trying.
Realize that if a Sprint employee is bending over backwards to help you with a plan change or being short with you over something relatively minor, there is a reason.
/rant