HDD experiencing clicking, is it really over? Can it be salvaged

Discussion in 'SSDs & Data Storage' started by Jon1962, Mar 30, 2017.

  1. Jon1962

    Jon1962 n00bie

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    I have gotten the diagnosis back, it was a damaged platter..
     
  2. Spartacus

    Spartacus [H]ard|Gawd

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    The data in the damaged part of the platter may be unrecoverable, but a good data recovery specialist
    will still be able to recover data from the drive.

    .
     
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  3. Jon1962

    Jon1962 n00bie

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    Dea
    Dear Spartacus, is it using a polishing tool to refurbish the scratched parts and then recover from the good parts? It was a small scratch on the outer rim of the HDD. What % of data is usually recoverable in this case?
     
  4. Jorona

    Jorona 2[H]4U

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    Most hard drive write from the inside of the platter out, so likely very little data on the edge of the platter.
    Edit - I'm wrong.

    Talk to Drive Savers. I used to use them at my old shop. They do good work.
     
    Last edited: Apr 12, 2017
  5. Nenu

    Nenu Pick your own.....you deserve it.

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    Other way round.
    The outer of the platter has the fastest data transfer rate due to the higher platter speed.
    When you perform a data transfer test the start of the test (lowest sector number) is always the fastest, this is where data is written first.
     
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  6. Jon1962

    Jon1962 n00bie

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    where will the system area (critical area) of the HDD be stored at? I am hoping that wont be the area that is scratched
     
  7. Nenu

    Nenu Pick your own.....you deserve it.

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    Near the first free sectors.
    If the drive was empty, it should be close to the outer edge.

    http://www.dewassoc.com/kbase/hard_drives/hard_disk_sector_structures.htm
     
  8. Jon1962

    Jon1962 n00bie

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  9. Nenu

    Nenu Pick your own.....you deserve it.

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    Thats not what I meant.
    When the OS was installed, if the drive was empty, the system files will be on the outer edge of the drive.

    Although I'm not sure why you think the system area is important for file recovery.
     
  10. Dead Parrot

    Dead Parrot Gawd

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    The only way to know for sure is to pay for data recovery. You may get lucky and get your files back. Or not. Or some of them. Between defrags, swap files, and who knows what else, files could be all over the drive. Someone I knew years ago had just MOVED all his family pictures to an external drive as a backup measure. Then managed to swap the 12v drive PS with the 19v laptop PS before he could burn DVD copies. The laptop survived. The drive lost the magic smoke. It was a marriage threatening event. Three months and several hundred dollars later, he got his pictures back. Cheaper then a divorce. Last I heard, the pictures were copied to multiple DVDs and stored in different locations.
     
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  11. Jon1962

    Jon1962 n00bie

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    If the system area is scratched or corrupted, wouldn't it make the entire drive unrecoverable? Or would it not?
     
  12. drescherjm

    drescherjm [H]ardForum Junkie

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    Not if the recovery company knows what they are doing. A modern file system will contain some redundancy in the metadata. Also a recovery program can search for filesystem structures and go from there. This software recovery will be after they perform the hardware recovery and extract all the readable bits off the broken drive.
     
    Last edited: Apr 14, 2017
  13. DocNo

    DocNo n00bie

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    This thread is amazing. Ontrack (I guess they got bought or merged with kroll?) has been in the data recovery business since the 90's - I may have even used them in the 80's, I don't remember now. The have probably forgotten more about data recovery that most other companies have ever understood.

    Data recovery services aren't magicians. If there is physical damage, the data simply doesn't exist to be recovered. This isn't the movies where if you ask "enhance" enough the data comes into focus as if by magic.

    And if the damage is in the file system catalog, scanning the drive for missing pieces of files may or may not be successful - there is no guarantee. I've had very, very mixed results over the years - sometimes those strategies paid off, others I went sifting through my drives with a hex editor searching for whatever really essential bits I could glean by hand (that wasn't pleasant!)

    Which comes back to the very start in the thread where the OP recognizes what he really needed - backups. Hey, we've all been there thinking we can get away without them. I was a pretty slow learner early in my tech career so I am far from being able to chastise anyone for not doing them. Then again before cheap unlimited continuous and automatic online backup it was a lot harder to perform backups. Today it requires literally zero effort other than coughing up a credit card number and avoiding going to the movies twice to offset the cost.

    If you do get your data back or to protect any other data you have I really like Backblaze. Not only do they back up everything on your machine, they also backup any external hard drives you have attached - something few other unlimited cloud backup vendors do. For $50 a year it's hard to beat. If you are really uncomfortable with your data in the cloud you can make up your own encryption key and you will be the only one to recover anything you back up to them. So be sure to back that key up - store a printed copy in a safty deposit box, for example. Most of the other cloud vendors offer something similar.

    Data loss stinks, and unfortunately it's a lesson many of us (I'd venture most) learn the hard way. At least you are aware of how to prevent it from happening in the future. That puts you ahead of most people.
     
  14. Nenu

    Nenu Pick your own.....you deserve it.

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    They access the drive using recovery hardware and software (if they are any good).
    The original OS installation and boot files will not be needed or used.
     
  15. Jon1962

    Jon1962 n00bie

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    Thank you for the replies, in such a scenario, what are the chances or rather the % of data that is likely recoverable? There are a total of 4 surfaces, and a small scratch was found on one of the surfaces. Will video files be usable?
     
  16. Nenu

    Nenu Pick your own.....you deserve it.

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    Impossible to tell without a drive inspection by a specialist.
     
  17. Jon1962

    Jon1962 n00bie

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    can I ask if it is normal that a damaged platter media takes a long time to clone/image?
     
  18. ChoGGi

    ChoGGi Gawd

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    Yeah, it's normal.
    Edit: It has to retry bad sectors over and over and over

    and over
     
    Last edited: Apr 19, 2017
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  19. dook43

    dook43 2[H]4U

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    I recovered a Spinpoint F3 twice using the freezer trick. This second and last time, I moved everything off of it :)
     
  20. drescherjm

    drescherjm [H]ardForum Junkie

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    I have had good success using ddrescue (available on many linux live isos) to make a bit for bit copy working around unreadable sectors (it will make a log file of the unreadable sectors and retry them after the good data is read). You can reuse the log file several times if you want..

    https://www.data-medics.com/forum/h...ive-with-bad-sectors-using-ddrescue-t133.html
     
  21. ChoGGi

    ChoGGi Gawd

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    You kept using it after the first time? You must have some big ones :eek:
     
  22. dook43

    dook43 2[H]4U

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    It was just steam games. Still, didn't want to redownload 500GB worth.
     
  23. ChoGGi

    ChoGGi Gawd

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  24. Jon1962

    Jon1962 n00bie

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    I know the HDD will never be 100% imaged as there is a scratch on the platter, but will we be able to image fully, the undamaged parts of the platters and recover what is left of it? If so, what will determine the recoverable % of the whole HDD?