Gigabyte 570S Aorus Master bad USB 3.2-c front header.

Autochthon

Limp Gawd
Joined
Apr 28, 2005
Messages
417
Need some opinions.

I purchased a Gigabyte X570S Aorus Master a few months ago and just recently got around to checking my case front USB-C jack.
I got no signal or power for any device I tested.
I tried another USB 3.2-C cable and had the same results.
The rear USB 3.2-C port works fine and device manager looks normal.
I wrote Gigabyte support and explained the situation and they suggested sending them the board to be examined.
Case is a Phanteks P500a.

Problem is even if all goes well and they send me a replacement I'm not eager to be without my primary computer for weeks or longer.
I am not so confident they will send me a "new" replacement even if the front usb-c header is unrepairable on my board.

It annoys me no end to put out this kind of money for a motherboard and not have all of the bits operate properly.

So what do you all think is my best option?
 

Autochthon

Limp Gawd
Joined
Apr 28, 2005
Messages
417
have you confirmed its not the case? i bet theyd send you a new port....
Yes, That was my first thought. It seemed odd that just a 3c header would be bad.
But It still doesn't work with a replacement cable (Phanteks was great, good communication and speedy delivery) .
So I'm left with the port or some odd firmware issue. I've tried 3 bios variants and nothing changes. Flash Drives attached to the port don't appear in bios either.
I see no mention of anyone else having this problem with this board.
 

pendragon1

Extremely [H]
Joined
Oct 7, 2000
Messages
41,807
Yes, That was my first thought. It seemed odd that just a 3c header would be bad.
But It still doesn't work with a replacement cable (Phanteks was great, good communication and speedy delivery) .
So I'm left with the port or some odd firmware issue. I've tried 3 bios variants and nothing changes. Flash Drives attached to the port don't appear in bios either.
I see no mention of anyone else having this problem with this board.
ah, i misunderstood "new cable". yeah if theres no option to turn it on/off in the bios, you done everything you can and id assume it the mobo too.
 
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