- Jan 13, 2008
I like that Galaxy has good cooling solutions, solid support and they reach out to the enthusiast community.
Glad to hear you had a great experience with our support team. It's always nice when something like an RMA can be turned into a positive thing.
Just an interesting tidbit of info- when an exact replacement isn't available, we actually follow real benchmarks from our own testing and even HardOCP's reviews instead of just referencing product roadmaps like some companies do, and this help us make sure there's no question about the substitute being an improvement. This coupled with the fact that we don't send and don't even have refurbished cards seems to make a big difference too, since problems fixed with an RMA tend to stay fixed.
Thanks so much for sharing your feedback here on the forums. We've expanded the support team recently with several new people, so I'm always happy to hear they're staying on top of things.