So I sold my 27" Qnix monitor here in this thread (pics inside) (Sold to Nannerbeans: Noobie) FS: Qnix 27" 1440p panel. Debezeled, VESA mount, pixel perfect Panel was working just fine (as you can see by the whites in the time on the screen) - seller paid, i covered extra for insurance on my end (Shipping was 38 dollars) Cardboard screen protectector, double boxed with air packs, paper, and stryofoam peanuts. Pics here: There was actually more paper packing and peanuts than pictured, just didn't snap pics of it. Monitor arrived - with no damage to the box, no cracked screen, some scratches on one side from the cardboard rubbing on the plastidip (it was debezeled) Issue seemed to be a red tint as shown by the buyer in this pic (my monitor is on the right) It's a korean monitor, Dual Link DVI only, 27" 1440p, sold for 130ish + shipping. Tried walking him through some steps like loading a proper ICC profile, or using a program called color sustainer that keeps the proper profile for the proper monitor loaded all the time, etc etc. Didn't seem interested in trying any of that. *shrugs* I put insurance on it, but since there was no damage to the box, I'm assuming im SOL in that ave. They seemed to think that I could make an insurance claim on it after they send it back to me? And im pretty sure that's not how it works. I don't have a problem accepting a return... and doing a refund, but I'm trying to see how i can not get screwed out of $40 and getting what might be a broken monitor back. My heatware just to prove my 100% record over the years: Reviews/Feedback for collegeboy69us | HeatWare.com Reviews/Feedback for collegeboy69us | HeatWare.com So how do you guys seeing this play out? I'm pretty sure if/when I get the monitor back, it's more of an issue with them not installing the proper profile or configuring things properly. I'll be less upset if this turns out to be true because at least I'd have my good monitor back. They already instituted a Paypal case because "they need this resolved instantly because they are moving". uhhh okay. I'm sure I could take the dick route but I want this resolved in the best way for everyone, so I'm asking for advice on how to proceed? Seems the easiest way is to open a FedEx claim and send them the pics - i insured it for 200, value+shipping was only 165. I just don't know how/when the process needs to happen since he's already opened a PayPal ticket over the matter. Thoughts?