Firefox and IE wont start what does this indicate?

Prozac1964

Limp Gawd
Joined
Feb 1, 2010
Messages
309
Hey everyone, been a little while. Anyway, I'm working on my nephew's toshiba laptop because this morning when he clicked on Firefox...it crashed. Then we tried IE and it crashed. :(

Seems to me that this is pointing toward a problem beyond the browsers. Anyway, just to see, I downloaded the latest version of Firefox put it on a usb stick and installed it. It crashed. Getting no love here. :rolleyes:

What do the experts here at HF think the problem might be. Any help is greatly appreciated.

Prozac :)

PS: a little more info I did run Spybot S&D, no problems, and it did connect to the internet to update it's daily downloads...so we have a strong internet connection..the pc is 3 years old and has worked flawlessly up until now. Thanks again for any help
 

Destonomos

[H]ard|Gawd
Joined
Jul 13, 2004
Messages
1,027
you have asploded the internet, which clearly seems to be the problem.

sorry, no fix :p
 

gimp

[H]F Junkie
Joined
Jul 25, 2008
Messages
10,182
check event logs for the times you attempted to start the browser.
the apps crashing should show up in the Application event log, and may be able to help pinpoint the issue.
 

Hallis

Supreme [H]ardness
Joined
Oct 26, 2001
Messages
4,558
And try setting the Internet Options advanced options back to default. And remove the checkbox to use 3rd party browser extensions.

Might help, might not, may just have to do a system restore back a few days to when it worked.
 

dle1232003

n00b
Joined
Aug 20, 2010
Messages
38
Could be a virus, try a different virus scanner, such as Avira, also as mentioned before check the application logs in event viewer to see if anything interested is listed. I had this problem on my dads computer, that firefox wouldnt respond nor start up (process didnt show in task manager), usually fixed by a quick reboot, other times it just took a while to open. Never did find a fix for it, my dad just stopped moaning about it not working :)
 
Top