EVGA RMA sent be back a different card? This ever happen to anyone else?

zamardii12

2[H]4U
Joined
Jun 6, 2014
Messages
2,903
So I sent in my GPU to EVGA which was the RTX 2080 Ti XC Gaming and they sent me back a XC Ultra. I opened the box and immediately noticed how incredibly massive this card is... it's over 2x as thick from the look of it than my previous card. Luckily I had room in my case, but I was worried it wouldn't fit.

From what I understand the XC Ultra is only different from the XC Gaming in that the Ultra has a slight overclock and the thicker cooler is better?

Has this ever happened to anyone of you before? That you get sent back a basically better card than what you send in?
 

vegeta535

Supreme [H]ardness
Joined
Jul 19, 2013
Messages
5,398
So I sent in my GPU to EVGA which was the RTX 2080 Ti XC Gaming and they sent me back a XC Ultra. I opened the box and immediately noticed how incredibly massive this card is... it's over 2x as thick from the look of it than my previous card. Luckily I had room in my case, but I was worried it wouldn't fit.

From what I understand the XC Ultra is only different from the XC Gaming in that the Ultra has a slight overclock and the thicker cooler is better?

Has this ever happened to anyone of you before? That you get sent back a basically better card than what you send in?
It happens. They normally upgrade you if they don't have stock of your card.
 

Aegir

Limp Gawd
Joined
Apr 15, 2020
Messages
474
The slight overclock is due to the binning process.

They're the same chip and the same size, but the one you got has slightly less defects.
Thus it can process better, with lower voltage, higher clocks, and actually run cooler than the other, unless you crank it up TO THE MAX, and let it burn bright and hot, delivering ULTIMATE performance.

Also, heatsinks displace air. But metal has more density than air. You should be fine, or better than before in every aspect.
 

Bowman15

[H]ard|Gawd
Joined
Apr 7, 2015
Messages
1,607
Knowing the current state of the video card market I'm not surprised...enjoy that minor upgrade!
 

JMCB

Gawd
Joined
May 26, 2010
Messages
541
Over a decade ago I had a 7950 GT that was performing like garbage, memory crashes, etc. sent it in to get fixed. Then EVGA sent me an 8800 GT instead (this was two weeks after that card launched). I’m glad to see that they’re still upgrading people all this time.
 

III_Slyflyer_III

Limp Gawd
Joined
Sep 17, 2019
Messages
254
This is why I always reject the MicroCenter "warranty" you can buy when it comes to video cards. I always go with evga, and they have stellar support/RMA service compared to everyone else.
 

WilyKit

n00b
Joined
Dec 18, 2020
Messages
30
The slight overclock is due to the binning process.

They're the same chip and the same size, but the one you got has slightly less defects.
Thus it can process better, with lower voltage, higher clocks, and actually run cooler than the other, unless you crank it up TO THE MAX, and let it burn bright and hot, delivering ULTIMATE performance.

Also, heatsinks displace air. But metal has more density than air. You should be fine, or better than before in every aspect.

It might be better binned but I’m willing to bet it’s simply better cooled with that much larger heat sink.
 
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