Epic has the worst support ever

Discussion in 'General Gaming' started by Nebell, Jan 22, 2019.

  1. Nebell

    Nebell [H]ard|Gawd

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    Seems the whole Fortnite generating billions has gone to their head.
    I bought Fortnite way before they released their shitty pvp mode. I've spent about €300 on the game.
    That was back in mid 2017.

    But I stopped playing a few months after I bought the game. Their single player was lackluster (guess that's why they released Battle Royale).
    So lately when I attempted to log to my account, I noticed that there's an authenticator attached to my account.
    Probably by me back then since the password was unchanged.
    I contacted the support to have it removed and they demanded a shit ton of info. Fine I thought, I sent them my 4 last card digits, my ID scan and my electrical bill and a bunch of other information.

    Their reply was "your information is incorrect". I mean, it was almost 2 years ago I bought the game. Since then I have moved, gotten a new card but I still kept my fucking name.
    When I asked them to tell me which information is incorrect, they refused to tell me.
    After all the shit I've sent to those motherfuckers, and after all the money I've spent, they don't want to give me back MY account.

    The amount of information they demanded equals to a bank.
    They are not a fucking bank, they are a self-glorified software company. Nothing more.

    I never had these issues with "hated" companies like EA and Ubisoft. Their support is much nicer, more helpful and knowledgeable.

    I hope Epic and Fortnite burn down.
     
  2. primetime

    primetime [H]ardness Supreme

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    How the hell is that much money spent on a game? just wondering? Must have been really fun:)
     
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  3. polonyc2

    polonyc2 [H]ardForum Junkie

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    your ID scan should be enough proof...maybe along with one of your current billing statements with your name and address on it...don't know why they would require your old credit card info
     
  4. sharknice

    sharknice [H]ard|Gawd

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    Sounds like something you made up. Send me your credit card info and I'll verify. Full numbers not just the last 4.
     
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  5. auntjemima

    auntjemima [H]ardness Supreme

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    Pretty sure WoW is getting like this too. You can thank us guys that sold their accounts years ago and immediately stole them back.

    Sry.
     
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  6. Nebell

    Nebell [H]ard|Gawd

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    I haven't sold my account and I'm not making this up.
    I wouldn't have made this thread if it wasn't so ridiculous it pissed me off this badly.
     
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  7. stashix

    stashix Limp Gawd

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    Sounds to me like your information wasn't correct :)
     
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  8. Comixbooks

    Comixbooks Ignore Me

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    I never even spent that much in Pokemon Go I spent alot in Rift though maybe 300.00 when it launched the cash shop but the stuff in Rift looked so uber plus Quad XP potions.
     
  9. SvenBent

    SvenBent 2[H]4U

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    So you screwed up in not keeping you authenticator around?
    You screwed up in not keeping the information up to date?

    Epic make sure account are not easily stolen by faking identity?

    I'm really not blaming them here. I highly admire them for taking security seriously.
    Take some selfresponsibilty. It will help you realize the effect from your action and realize you have the power to avoid these kind of situations to begin with.
     
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  10. Armenius

    Armenius [H]ardForum Junkie

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    300 Euro for a few months of playtime? And I thought I was bad spending 80 USD on expanding my storage space in Path of Exile, which I played for 4 years.
     
  11. Ocellaris

    Ocellaris Ginger @le, an alcoholic's best friend.

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    Cliff notes: Epic’s two factor authentication does a great job of keeping people out of your account.
     
  12. Majinhoju

    Majinhoju [H]ard|Gawd

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    I suspect that there's alot of bot accounts and hacking attempts with Fortnite being so popular.
    As an example, I've never played Fortnite but a bot decided to create an Epic account under my email address. I kept getting emails stating something like "dear ASD, unsuccessful login attempts have been made on your account."
    I eventually decided to use the recover password feature and take over the account that had been registered for me. Still haven't played though.
     
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  13. sharknice

    sharknice [H]ard|Gawd

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    Lol, did they buy you any VBucks?
     
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  14. Comixbooks

    Comixbooks Ignore Me

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    You think that is bad I bought a few guns in Warface and all my data got deleted form my Rank and all my Guns. I don't play the game maybe 1-2 times a year for kicks.
     
  15. Majinhoju

    Majinhoju [H]ard|Gawd

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    I should check lol.
    I don't think they ever successfully logged into the account, they just created it then I took it over.
     
  16. Averox

    Averox [H]Lite

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    Sorry to hear about your situation. Have you tried escalating? If they match up the payer information with your photo ID I figure that should be good enough. Different payment card shouldn't matter.

    I had switched phones before and forgot to remove the Blizzard authenticator from my old phone. I just had to send a picture of my photo ID and that was good enough.
     
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  17. Ocellaris

    Ocellaris Ginger @le, an alcoholic's best friend.

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    In my one my greatest WoW accomplishments, my account got accessed when I didn’t have an Authenticator on my account. Blizzard let me know my account was hacked and my password was reset. I reset the password and logged back in. My character had almost a million gold and farmed materials. However whoever accessed my account has disenchanted all my good gear. I did a support ticket to get my gear back and told them to take the gold and items away. A GM restored my items and told me to keep all the new gold and materials. I felt rich for like two expansion off that sweet Chinese gold farmer loot.
     
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  18. El Derpo

    El Derpo Limp Gawd

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    That sounds like a very nice GM, but they probably did that because of your honesty. That happened once on my Paladin ages ago. Had all kinds of mats I didn’t have before when my account got hacked, but they rearranged literally all my abilities and layout and it took forever to put back properly.
     
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  19. Nebell

    Nebell [H]ard|Gawd

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    They are refusing to escalate my ticket!
     
  20. Averox

    Averox [H]Lite

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    Perhaps try reaching out to their twitter or facebook? Some companies hate having dirty laundry aired out.
     
  21. SvenBent

    SvenBent 2[H]4U

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    What is there to escalate in if you cant prove your are the owner of the account?


    BTW

    From someone that has a record high of hacked account issues. maybe you should appriciate the effort from Epci

    https://hardforum.com/threads/how-do-you-get-hacked.1964271/
    My forum account on some website got hacked yesterday

    https://hardforum.com/threads/how-are-these-russians-getting-a-hold-of-my-game-accounts.1937678/
    So a year or so ago some Russian guy got a hold of my Ubisoft account, which I recovered.
    Then a few weeks ago another Russian guy got a hold of some of my other account, can't remember which.
    Today, I got an email from EA and The Old republic that my email was changed to some email address ending in .ru.



    That's an entire 4 accounts you have had compromised in the span of a few years.
    That's more than what most ppl have had in their lifetime.
     
    Last edited: Jan 25, 2019
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  22. sharknice

    sharknice [H]ard|Gawd

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    I feel more confident Epic is keeping my account secure because of this.
     
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  23. Nebell

    Nebell [H]ard|Gawd

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    Yeah until your phone fucks up and you can't use 2FA security.

    Yeah, it's not happening anymore since I activated 2FA on both EA and Ubisoft, but hey, thanks for the attention, you apparently have too much time on your hands. Or you're my biggest fan.
     
  24. N4CR

    N4CR 2[H]4U

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    multipass.jpg
    Multipass?
     
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  25. Eshelmen

    Eshelmen 2[H]4U

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    Took Epic nearly 50 days to reimburse me a measly $10 that they double charged me on. Their support does suck.

    Simply enough, they need a Q&A overhaul of their support teams/ structure.
    Their average response/resolve times can't be that good.

    You can't tell me they that they don't have the necessary means to up the number of available service agents either.

    Pretty much the it game any where you go, so they need to double down now on support for their clients.

    They've got the product and the reach, now add that solid support structure and you've got the most responsive developer team on the planet.
     
    Last edited: Jan 27, 2019
  26. MMitch

    MMitch Limp Gawd

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    Open a BBB claim. That's the only way I found to get PSN to fix my issue. Those company's CS level 1 will always follow their f* script.
    Going that route will skip level 1 CS and a competent person to look at your issue. Took me 1 day to get it fixed and to tell you everything, when I did try to contact them by phone they hung up on me... They simply said "Your fault, not our problem" without even listening. (And yeah, wasn't my fault)
     
  27. med1kl

    med1kl [H]ard|Gawd

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    Metro Exodus is also exclusively coming out for Epic store and they did say they would honor steam preorders. Now, I have no reason to buy Metro Exodus, when I bought the past four editions of the previous games. It’s kind of like Origin to me, I refuse to support EA and the only game I’ve gotten is from buying the latest GPU and I got a copy of a game by doing that for Origin. I’m “sick and tired” of supporting trash companies, paying taxes for welfare deadbeat moms popping out kids that don’t even get love. I’m done with this garbage.
     
  28. ryan_975

    ryan_975 [H]ardForum Junkie

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    So none of the information matches except your name. I wouldn't help you either. Refusing to tell you which information is incorrect is a good thing. In fact, their system probably doesn't even tell them which information didn't match Social engineering is a real threat. Letting scammers know which information they have wrong tells them what they have right and makes it easier for them to get the missing pieces they need. .

    It's also surprisingly easy to accidentally get into the wrong account without having enough unique information. I know of three people in just my county that have the same name as my wife, and our last name isn't all that common. We're constantly running into problems with pharmacies, doctors, and stores in the area pulling one of those other ladies info up instead of hers. We've even had a prepaid hotel reservation 1,500 miles from home cancelled on us because the booking agent pulled the wrong account and freaked one of those other ladies out when she got the email confirmation.
     
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  29. NoOther

    NoOther [H]ardness Supreme

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    First why are you giving him so much grief. Perhaps you should go back to your own threads and see how much advice and information he gave you in the past.

    I mean there does seem to be a pattern here. You complain about accounts being hacked, you setup 2FA, but then forget about it. Now you complain that you can't get into an account you setup 2FA on.

    It seems to me the culprit here is laziness. Why not actually start keep track of your accounts and methods of authentication so you don't run into these problems.
     
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  30. dgz

    dgz [H]ardness Supreme

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    Epic is evil and has been for quite a while.
     
  31. rudy

    rudy [H]ardForum Junkie

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    Security is always a double edges sword.
     
  32. Nebell

    Nebell [H]ard|Gawd

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    Seems these bitches got hacked half a year ago and all PS4 information got leaked.
    Sounds to me like this is the case my bank to investigate. I want my money back.
     
  33. TheMadHatterXxX

    TheMadHatterXxX 2[H]4U

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    Sounds like you should tell your bank that these are fraudulent charges and they should be refunded, since Epic won't give you the account back they agree with that notion. Or call up Epic and threaten to go there and shoot them up. I gave you 2 viable options.
     
  34. Nebell

    Nebell [H]ard|Gawd

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    Second option sounds like more fun.
     
  35. Lmah2x

    Lmah2x Gawd

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    Do you have the original game key by chance? I had to recover a Steam account before and I just gave them the first CD-key used on my account which was Counter-Strike, they gave the account back hassle free within a 30mins-1hr.

    Do a chargeback if they are not cooperating and it is obviously your account.
     
  36. Ocellaris

    Ocellaris Ginger @le, an alcoholic's best friend.

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    Fortnite doesn’t have game keys.
     
  37. Lmah2x

    Lmah2x Gawd

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    I'm pretty sure they do I think I got mine on Humble Store when I bought Fortnite a few years ago.
     
  38. Ocellaris

    Ocellaris Ginger @le, an alcoholic's best friend.

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    Oh you mean Fortnite single player? I doubt the OP spent $300 on that, but it’s a good idea in case he did :)
     
  39. NoOther

    NoOther [H]ardness Supreme

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    What does any of that have to do with the current situation? If they did get hacked, it is even more reason for them to provide the high level of security they are now. You are being two-faced here. On the one you want them to be less secure and just hand over the keys to your account. On the other you want your bank to put the screws to them because of the hack. So which is it? Do you want them to be more, or less secure?
     
  40. Nebell

    Nebell [H]ard|Gawd

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    JUST HAND OVER the keys to my account?
    ROFL.
    I have sent them pictures of my face, id's, electric bills, screenshot of all my purchases in Playstation store, answered all their questions. I'm not even gonna post the proof here as it includes all my personal information.

    They are being dicks. They won't tell me what information is not correct. AFTER being hacked, they won't tell me! What if my information was changed?
    Do you think I would've fucking complained here for this long and exchanged like 20 emails if this wasn't my account?
    I don't even want to play fucking Battle Royale, that mode is free. I want my PvE account back where I have gotten hundreds of Llamas.