We have a project manager who has for some time claimed he hasnt gotten specific emails. Important emails that contain information about current projects and such. This has happened on multiple occasions.
The other internal employee confirms he was in his sent items with the PM copied. Still the PM denies receiving it.
Message tracker shows that the emails were delivered. Upon showing this report to the project manager he still maintains that he did not receive the emails.
From there I load up the PM's mailbox and find the email in question in his deleted items. This causes a slight uproar regarding a breach of privacy.
On one hand we could argue there is an invasion of privacy. But whos privacy? It is not his email, but rather the company's. Employees have their own personal email accounts which should be used for personal things. If there is other sensitive information being passed around between, for instance, between HR and employees such as documents I'd imagine they'd be password protected like our pay stubs and tax docs are.
Secondly. There was a matter of a user reporting an email problem. The process started as last intrusive as possible, but could not end until until this specific employee was shown that his email was indeed delivered, and for whatever reason he deleted it.
Looking back if I had to do it differently I would have searched through his email in his presence, whether it be with him physically, or via a remote session.
Your thoughts, similar experiences...?
The other internal employee confirms he was in his sent items with the PM copied. Still the PM denies receiving it.
Message tracker shows that the emails were delivered. Upon showing this report to the project manager he still maintains that he did not receive the emails.
From there I load up the PM's mailbox and find the email in question in his deleted items. This causes a slight uproar regarding a breach of privacy.
On one hand we could argue there is an invasion of privacy. But whos privacy? It is not his email, but rather the company's. Employees have their own personal email accounts which should be used for personal things. If there is other sensitive information being passed around between, for instance, between HR and employees such as documents I'd imagine they'd be password protected like our pay stubs and tax docs are.
Secondly. There was a matter of a user reporting an email problem. The process started as last intrusive as possible, but could not end until until this specific employee was shown that his email was indeed delivered, and for whatever reason he deleted it.
Looking back if I had to do it differently I would have searched through his email in his presence, whether it be with him physically, or via a remote session.
Your thoughts, similar experiences...?
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