Ear Force AK-R8 Cannot Install Drivers (HELP!)

AidenPryde

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Dec 28, 2008
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I recently purchased the Turtle Beach Ear Force AK-R8 and cannot for the life of me get the included driver disc to install and it cannot be used without the drivers.

http://www.newegg.com/Product/Product.aspx?Item=N82E16826502009&Tpk=ear force AK-R8

I insert the disk, and choose install apps and drivers and when it prompts me I insert the SRM card into a free USB port (I have tried multiple USB ports).

I then have it inserted and press "yes" to continue, but that same window keeps popping up as if I do not have it connected. The green light on the SRM lights up so the SRM is drawing power. I don't know if there is a driver conflict or not, but I even followed a FAQ on Turtle Beach's site which suggested installing the latest RealTek Audio drivers, which I did. And still no luck.

Now the computer recognizes it, as when I go into the device manager it is there as "USB Audio Device." These are my current system specs:

OS: Windows XP Media Edition SP3
MB: ASUS Striker Extreme LGA 775 NVIDIA nForce 680i SLI ATX
RAM: CORSAIR XMS2 2GB (2 x 1GB) 240-Pin DDR2 SDRAM DDR2 800 (PC2 6400)
HDDs: 2x Western Digital Raptor X WD1500AHFD 150GB 10000 RPM
PROC: Intel Core 2 Extreme QX6700 Kentsfield 2.66GHz 2 x 4MB L2 Cache LGA 775
SOUNDCARD: Creative Sound Blaster X-Fi XtremeGamer 7.1 Channels 24-bit

I know that Windows will not allow two audio cards to be present at the same time. So the first thing I tried was disabling the Sound Blaster via the device manager, as I can live with having to restart every time I want to switch to speakers.

I would rather not have to remove the Sound Blaster from the case and just be able to switch between the two.

I emailed Turtle Beach about this and they haven't gotten back to me for more than a week. I have thus far spent 10 hours searching the net for help but have thus far found none.

Has anyone else had this issue or any suggestions would be greatly appreciated. As doing a Newegg RMA and paying the stocking fee is really a pain when there were no disclaimers.
 
you can have more than one sound card in xp and vista. switch them in control panel-sound and audio devices.
did u try the driver off their website?
 
Okay I tried muting the Sound Blaster in the audio preferences. It muted it, then I plugged in the SRM card and I heard the windows beep. I had Pandora playing so I assumed that I would be able to hear music, but couldn't. Even though Audio Preferences saw the SRM and I switched everything to it the drivers still wouldn't install.
 
Have you tried going through device manager -> update drivers... then select the drivers from the cd?

Might not get all the bells and whistles, but it should at least install the drivers required for windows to send audio to your headphones
 
Have you tried going through device manager -> update drivers... then select the drivers from the cd?

Might not get all the bells and whistles, but it should at least install the drivers required for windows to send audio to your headphones

Yeah just tried that and still nothing. Even went back to the CD and a executable I finally found on their site and it still won't function. See even Turtle Beach says that the SRM requires specific drivers found on the CD and apparently the only way to access them is to run the installer. I can't point windows to the driver, I went through all the folders, even the manual folder on the CD and Windows couldn't find it. It appears as if Turtle Beach doesn't have just the drivers but has embedded them in an executable installer that includes other applications in addition to the drivers.

I guess the closest analogy is when you install a game and it asks you to install DirectX. So DirectX (driver) is included with the game.

The weird thing is that I was able to get the volume control on the SRM to work and I was able to mute and change the volume of the SB, but I still got nothing from my headphones.

I am at a loss as to what to do.
 
I found this article and it appears as if the topic poster had the same issue, though I cannot figure out what he did the resolve it.

http://forums.techguy.org/hardware/665509-external-sound-card-driver-help.html

If you have winrar (I don't think winzip will work)... copy the contents of the cd onto a folder on your desktop or anywhere. Right click on the setup.exe, or any other file, and see if you can extract the content...

Once you've extracted all the stuff into that folder...

Go to device manager - the device - update drivers - manual - select the desktop folder, or the folder where you extracted (using winrar) the files

I think that's what he did, and it should work

If winrar (it's a program that you can use for free) does not work, then you may want to try UniExtract as was mentioned in that thread
 
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