Megalomaniac
2[H]4U
- Joined
- Jul 27, 2004
- Messages
- 2,193
I called EA support because my BF3 / Origin name is not the same as my main Character in Bad Company 2. I play on the same half dozen servers and a loose knit group of familiar Squad DM players. I keep seeing some of them in BF3, but nobody recognizes me.
First I tried the online name changer and it said every iteration of my BC2 name was unavailable.
So I call support and talk to the guy - who was pretty nice, and he tried to change my name and he said "oh, it's taken" - I said, it's probably taken by me.
So he goes "ok, I am going to try something - I hope it does not screw anything up"
"ok, as long as you can unscrew it"
Well, what he did was delete my BC2 character to try to free up the name.
I got kind of worried when he told me that so I tried to login - nope, GONE.
Then he tells me - hmm, I still cant change your Origin name, just pick a new one.
Wait? You just deleted my BC2 character, you tell me you can't get it back and you can't even change my name now? this is not OK, you can't just do that - we need to escalate this and get it fixed because I am extremely upset".
Yes, I do talk like that, even when I am really angry.
Then the guy got really quiet and hung up on me.
I can't believe their people could do something like that without some safeguards.
Well I had started a chat request at the same time I dialed in, they answered at the same time but the chat guy took forever to say anything
So chat guy was still online after phone guy hung up:
Justin: Are you in contact with phone support?
you: Justin
you: the phone guy just Deleted my Bad Company 2 character and hung up on me
Justin: Ok, what is the name of that persona, I will try to look it up.
you: it was XXXXXXXXXX
you: he said he deleted it to try to let me use it for my Origin name, but he just deleted my character that I played for 1000 hours
Justin: I looked that up, it only comes up as a bfheroes_web persona.
you: it does not come up because he DELETED MY BAD COMPANY 2 CHARACTER
you: http://bfbcs.com/stats_pc/XXXXXXXXXXX
you: you can see at that link - it exists - or it did until 10 minutess ago but its still in the stats database
Justin: Ok, I am going to check the case numbers, to try to find the documentation from phone support.
you: I asked for escalation and he hung up on me
you: I asked him to undelete my BC2 character, and he said he couldn't do that
Justin: Ok, I am going to look up the documentation, bear with me.
you: thanks, I am extremely distraught
you: it took me a year and a half to get to level 50 and he deleted it and said he cant recover it.
you: I really can't believe he just did that, I am freaking out about this
Justin: After looking at the documentation, the agent removed a persona, that would not remove a character.
you: well, I logged into Bad Company 2 while I was on the phone with him - that character is DELETED from Bad Company 2
you: and in my EA profile, it shows 2 other "personas" which are my 2 other characters in Bad Company 2
you: so I do believe that the persona is the character
you: can you escalate this and have a manager call me?
Justin: Ok, I will look in to this for you.
The cheeky fellows!