EA Deletes Origin Account with Thousands of Dollars’ Worth of Games

Discussion in '[H]ard|OCP Front Page News' started by Megalith, Aug 11, 2018 at 1:38 PM.

  1. Megalith

    Megalith 24-bit/48kHz Staff Member

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    The modern gamer’s greatest fear has manifested for redditor FlyingOfficer, whose digital library was recently wiped clean. While it had thousands of dollars’ worth of game purchases on it, including a pre-order for Battlefield V, EA allegedly deleted all traces of his Origin account and no longer has any record of his transaction IDs, order IDs, or game keys. Customer service claims they have no knowledge of what happened and has even deleted support requests. Thanks |-Goku-|.

    The significant attention the issue has received on reddit and other social media platforms saw an EA Community Manager, who goes by the reddit handle PartWelsh, step in. According to his own reddit post, he is working with Choudhury to resolve the issue. PartWelsh stopped short of revealing what exactly went wrong with Choudhury’s Origin account but did offer this advice at the end that could be a clue.
     
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  2. lostin3d

    lostin3d [H]ard|Gawd

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    Sounds more like a hack/personal attack. Seriously can't believe something as big as EA wouldn't have a back up server somewhere with this info. Very fishy.
     
  3. bigdogchris

    bigdogchris Wii was a Novelty

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    Wow. I just happen to at this moment be refreshing offline copies of my GOG collection.

    This is what scares me about making a big investment into something tied to an online service. Snap of fingers and it's gone. At least some providers you are able to make backups that they can never take away from you.
     
  4. DejaWiz

    DejaWiz Oracle of Unfortunate Truths

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    Agreed. I think there's waaaaaaay more to this story.
     
  5. Tak Ne

    Tak Ne [H]ard|Gawd

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    “Never share your personal account information with anyone claiming to be an EA employee. Please only share this type of information with our teams,” PartWelsh said. This could be an indication that Choudhury had given away private account information to someone, which resulted in his account being deleted.

    Giving away personal information resulted in EA losing all records of his account existing... sure. :unsure::unsure::unsure:
     
  6. biggles

    biggles [H]ard|Gawd

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    Feeling justified in boycotting EA years ago after reading this story.
     
  7. DrLobotomy

    DrLobotomy [H]ardness Supreme

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    I keep all emails in a special folder hidden away that contain online purchases.

    I trust no one.
     
  8. WarriorX

    WarriorX [H]ard|Gawd

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    Didn't know I needed to but guess I will be taking screenshots of my game accounts and anything that provides proof and store them somewhere...

    Figured they would have a backup of this stuff.
     
  9. BloodyIron

    BloodyIron 2[H]4U

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  10. pcgeekesq

    pcgeekesq [H]ard|Gawd

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    Not enough. Print them out and put them in a fireproof box. It's the only way to be sure.
    Do that with important account login info, too.

    I call it making a [H]ardCopy. :)
     
  11. Master_shake_

    Master_shake_ Little Bitch

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    the bank will never call you and ask you to verify your information

    the same as no one from origin or steam or even uplay will email you asking about your account info.
     
  12. cageymaru

    cageymaru [H]ard|News

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    If that happened to me I would have a [H]eart attack.
     
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  13. d8lock

    d8lock Limp Gawd

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    Outsourced customer service at its finest.
     
  14. Semantics

    Semantics 2[H]4U

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    With how low cost it is to keep information now of days, all you need to do is set up sorting rules and backup the email folder every once and awhile.
     
  15. oldmanbal

    oldmanbal [H]ard|Gawd

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    "We're going to need your password, credit card, social security number, and home address to verify your account"
     
  16. Jim Kim

    Jim Kim 2[H]4U

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    And to really verify it's you I also need your mothers maiden name, the name of your first pet. your favorite author, your first car, your first job and your hobby.
     
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  17. DrLobotomy

    DrLobotomy [H]ardness Supreme

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    I was referring to an actual physical folder with printouts of my purchases above and beyond the digital copies.
     
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  18. Delicieuxz

    Delicieuxz Gawd

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    I wonder if an Origin support rep they had an argument with decided to spite them and delete their account and all records of it.

    Valve have a payment history for accounts where you can look at all the chronology of all your purchased games by date and price. I wonder if Origin is lacking in its records-tracking by comparison.
     
  19. MMitch

    MMitch Limp Gawd

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    I had a similar response when my PSN account was hacked and the other person made his PS4 the primary account of my PSN... I had to file a complaint to BBB after been rudely hung up over the phone by PSN representative multiple time "S". Been primary on PS4 gives a lot of privilege like been able to play digital games using another PSN account and use PS+ online feature for example. I only found out when a family member tried to play a game and couldn't launch it... it could have been months that the hack happened.. since then 2FA.

    This is really sad when companies hide hack event or compromised info / account and say to 1 level of support to basically say it's your fault for XYZ reason... yeah sure, my PW is 30 character long and unique...

    end of the story; a complaint with BBB solved the case in 2 days or so... happy that it's solved but I would like to know when my account is compromised so I can cancel my CC and all euh..

    EDIT:
    I would hope that it requires special privilege to delete such info and that after deletion it's just hidden for normal accounts...
     
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  20. Azphira

    Azphira [H]ard|Gawd

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    And this is another reason gog.com is first in list for my game purchases.
     
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  21. Delicieuxz

    Delicieuxz Gawd

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    I would hope so, too, and that records are permanent no matter whether an account is deleted or not. But, it's pretty strange that everything related to one person's account could disappear, including all supporting records. It sounds to me like it could be an act of deliberate sabotage.
     
  22. oldmanbal

    oldmanbal [H]ard|Gawd

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    #thefappening
     
  23. _l_

    _l_ [H]ard|Gawd

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    amazing happening considering Battlefield V and Anthem will be released when? Hey, it worked for IHOP
     
  24. Satyrist

    Satyrist Gawd

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    Yep, fuck them.
     
  25. Dekoth-E-

    Dekoth-E- [H]ardness Supreme

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    Why I won't heavily invest into any pure digital platform summed up perfectly. This will never happen they said, digital is foolproof they said, you're Luddite they said.

    Who's laughing now? Me that's who.
     
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  26. MixManSC

    MixManSC [H]ardness Supreme

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    Yeah - this is fishy. Also, backup methods mentioned in here as "proof" of something are also no good. Screenshots can be fabricated and falsified literally in a couple of minutes with any modern graphics editing software. Emails prove nothing as those can be easily faked as well. Those examples are he said / she said and useless. Proof from third party sources can be helpful though. Payment methods can show proof of a purchase as neither side has the ability to falsify the third party (you can fake a PayPal email receipt or a credit card payment email) since the third party itself (the payment processor) can provide confirmation.

    Hard to believe they could internally wipe every trace of something. For a company that size with all the different systems to process and create and account and transaction someone would have to spend a lot of time manually editing probably a dozen or more databases. It could only be a high level IT DB admin likely to have a chance of deleting it all. Plus off-site and other backup archives.
     
  27. Dirty Butler

    Dirty Butler Limp Gawd

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    EA banned my account for no reason what so ever. All they will tell me is that it was due to a charge back even though I've never entered any payment info into Origin. Saves me from ever buying games from them again at least.
     
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  28. polonyc2

    polonyc2 [H]ardForum Junkie

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  29. Zepher

    Zepher [H]ipster Replacement

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    posted here just in case my hard drive dies, lol
    origin-games.jpg
     
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  30. ChoGGi

    ChoGGi [H]ard|Gawd

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    Could be some sort of GDPR compliance thingy?
     
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  31. DPI

    DPI Nitpick Police

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    Shhhh... Facts are bad for site traffic.
     
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  32. kju1

    kju1 2[H]4U

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    Print outs fade over time. Better use archival paper...
     
  33. velusip

    velusip [H]ard|Gawd

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    It seems suspicious that EA can't derive what content was on the account from sales records. There may be a legal requirement to provide a method for users to delete account data permanently, but that shouldn't also delete company sales records. Surely there are laws to enforce some level of sales-data retention for tax purposes? Perhaps there is no legal requirement to store client information? Seems like an awesome way to launder money if that's the case.
     
  34. d8lock

    d8lock Limp Gawd

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    A point raised on his reddit post is that if EA has no sales documention that these transactions ever took place, then he can go to his bank and dispute. He has most of the receipts for the games, while EA claims it has nothing. Should be pretty easy to win.
     
  35. Mazzspeed

    Mazzspeed Gawd

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    When my account was hacked many years ago I had no problem getting it back through EA customer service, although I did know the user name the account was changed to as the hacker didn't reset my friends list and they could all see the hacker playing. These days I've got no time for companies such as EA, haven't logged into that account for a good 18 months now.

    The most ridiculous issue I faced was that I had to make another account just so I could contact EA support.
     
  36. Spidey329

    Spidey329 [H]ardForum Junkie

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    It sounds like a support issue. My theory is that there's most likely a unique ID associated with each account, but lower support can only search via active username/email, so when someone changes those (account theft) it appears as if it has been deleted. Lower support either can't or doesn't know how to escalate properly to the admins that can access the logs or do a proper query to see where the account changed to.

    The Reddit thread had a few others come forward with the same story. So it seems that the solution would be to either put proper support escalation in place or make the support tools also search the historical record - e.g. a search for an email would bring up all accounts that have ever had that email associated with them.
     
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  37. jpm100

    jpm100 [H]ardness Supreme

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    Does this make sense. There would still be records. At least of the transactions and of the deletion itself. I'm pretty sure someone or two has begged to get accounts undeleted. I'd be shocked if they didn't have the abitliy to reverse a deletion in a short time.
     
  38. Bigbacon

    Bigbacon [H]ardForum Junkie

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    Ea is dumb then. A support person usually doesnt have direct access to delete every single thing aboit you.
     
  39. dyzophoria

    dyzophoria Gawd

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    I was following his reddit thread, I was surprised that when he linked the support case it contained the support case and the access key in his link. But I'm thinking the warning was only pertaining to his support cases, not the actual account deletion.