Did anyone's 5870 ship

MGDMN

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I am going to call ZZF at lunch and demand my 2 day shipping be upgraded to next day free (well, the diff between 2-day and next day free) or to cancel my order. I would rather wait longer for Microcenter or Newegg to get it in stock then to give my money to ZZF. I am pissed because the only reason I didn't get the Newegg XFX card was at the time my ZZF order was listed as Packed.

When you call them please let me know if find out if your order is actually on back order so I know whether I need to cancel my order also. I wouldnt have expected this from such a reputable company, but they sure are pissing off alot of people over this.
 

zod96

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When we ordered from ZZF their was no mention at all of it being a pre-release. It said IN STOCK and ships within 24 hours. It was only after everyone ordered that they changed it...
 

Mr. K6

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I ordered my XFX 5870 from NCIXUS at ~11:30AM yesterday, and it's already at my house :).
 

MGDMN

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When we ordered from ZZF their was no mention at all of it being a pre-release. It said IN STOCK and ships within 24 hours. It was only after everyone ordered that they changed it...

Thats exactly right. There was absolutely no mention of any of the cards being a preorder. It most definitely was listed as in stock and would ship within 1-2 days. Thats another thing, if all of us that placed orders actually were placing pre orders then why are our order status' showing up as packed? Since they show to be packed, we cant even cancel them online, and im not sure if they will even cancel them if you call. Thats why im waiting to hear what Erasmus354 finds out when he calls them later and then decide what action I want to take.


This is also plainly stated on their site: "Cancelling an Order Online

Order Cancellation MUST be submitted directly online. Email notification or telephone messages may not be acknowledged."

So who knows if calling them will even do any good. They may just tell you tough shit.
 
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zod96

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Just checked their site SOLD OUT :-(

PS. I hate all of you that get their cards today :)
 

MGDMN

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WTF is this supposed to mean...idiots :confused:



The mention of non refundable has the potential to piss off ALOT of people who have already order their cards. What a pain in the ass this is turning out to be.
 

Domingo

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NewEgg has charged me and verified everything, but I haven't gotten a ship notice. I have express shipping so I'm still expecting something on Friday or Saturday, though.
 

vjcsmoke

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The mention of non refundable has the potential to piss off ALOT of people who have already order their cards. What a pain in the ass this is turning out to be.

If the item hasn't even shipped yet then ypu shouldn't have a problem cancelling. Refund implies that you actually received an item but now want your money back. Cancelling means you stop the transaction before it happens/ships which would seem to fit a lot of ZZF customers right now.
 

Erasmus354

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Thats exactly right. There was absolutely no mention of any of the cards being a preorder. It most definitely was listed as in stock and would ship within 1-2 days. Thats another thing, if all of us that placed orders actually were placing pre orders then why are our order status' showing up as packed? Since they show to be packed, we cant even cancel them online, and im not sure if they will even cancel them if you call. Thats why im waiting to hear what Erasmus354 finds out when he calls them later and then decide what action I want to take.


This is also plainly stated on their site: "Cancelling an Order Online

Order Cancellation MUST be submitted directly online. Email notification or telephone messages may not be acknowledged."

So who knows if calling them will even do any good. They may just tell you tough shit.

If they don't let me cancel then I will do a chargeback on my credit card the second they charge it, if the card still ships I will refuse to accept it.
 

MGDMN

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If the item hasn't even shipped yet then ypu shouldn't have a problem cancelling. Refund implies that you actually received an item but now want your money back. Cancelling means you stop the transaction before it happens/ships which would seem to fit a lot of ZZF customers right now.

Ahhh I understand what you mean. I still have a bad feeling that they are going to be unwilling to cancel all these orders since they already show to be packed. I didnt pay through CC so I cant do a chargeback. I paid through paypal and ive bad luck with their customer service before so I hope it doesnt come down to that.
 

DMystikaLD

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Ahhh I understand what you mean. I still have a bad feeling that they are going to be unwilling to cancel all these orders since they already show to be packed. I didnt pay through CC so I cant do a chargeback. I paid through paypal and ive bad luck with their customer service before so I hope it doesnt come down to that.

They wouldn't do that. Don't be so quick to do a charge back.
 

zod96

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You know what really sucks. ZZF is like 4 miles from my house. I pass it every day to and from work. I should just go their and ask to see the manager :)
 

MGDMN

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They wouldn't do that. Don't be so quick to do a charge back.

Oh dont worry im still trying to be optimistic and give them the benefit of the doubt that they are just being slow to ship out all the orders. However its looking more and more like thats not the case. Like I said earlier im at least going to give it until tomorrow or until Erasmus354 finds something out.
 

miguelito

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Ordered XFX 5870 from newegg yesterday afternoon..."Out for Delivery" according to UPS!
 

doox00

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I have had similar problems with zzf, stuff shows in stock but takes days and days to ship etc. I stopped ordering from them a number of years ago.
 

zod96

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Ok just got off the phone with ZZF. They will NOT I repeat NOT have any 5870 cards in until Sept 29th. So their In Stock crap was totally fake. They never had the cards in stock. So I let the customer service rep know how ticked I was and how many many other people were going to be ticked as well. And that they was going to be lots of canceled orders now. That is the last time I order from ZZF. I already canceled my order....
 

Mr. K6

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Ok just got off the phone with ZZF. They will NOT I repeat NOT have any 5870 cards in until Sept 29th. So their In Stock crap was totally fake. They never had the cards in stock. So I let the customer service rep know how ticked I was and how many many other people were going to be ticked as well. And that they was going to be lots of canceled orders now. That is the last time I order from ZZF. I already canceled my order....
Yah that's bullshit, I see their resellerratings taking a beating. The main reason I ordered from NCIXUS was this post in their forums: http://forum.ncixus.com/forums/?mod...id=2075005&pagenumber=4&msgcount=97&subpage=1 It was very informative, honest, and efficient.
 

Threader

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Newegg rules! Mine is on the UPS Truck for delivery today. Ordered Wednesday evening with regular shipping. I must admit, I was tempted to go with ZZF since they had the product page up before Newegg did but the Sapphire popped up on Newegg and the rest is history. Good luck with the ZZF fiasco
 

Druneau

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Well, mine has been delivered.... but I won't be home till 5pm lol...

Still, very satisfied with NCIX.com, quick to get out of the warehouse
 

MGDMN

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So how did you cancel your order? Did you do it over the phone? I wonder if any other retailers will have any cards before then anyways. I hate to give my money to ZZF after them pulling this bullshit but it looks as though im going to have to wait no matter who I purchase from.
 

b1k3r4ck

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Well that's pretty disappointing. I've called and canceled my order as well. That's the last order I'll be placing through ZZF. I'll wait for Newegg to get it in since I'm screwed now anyways.
 

SKL1

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We need a boycott ZZ thread....they should have a rep on [H] trying to figure this out for you folks.

They really fucked up didn't they.
 

MGDMN

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Sigh it sucks bad enough that I have to wait even longer for the card, but whats even worse is that I went ahead and sold my 4890 because I KNEW that I would be getting this card on the day of the launch. So now I have to sit here using this crappy ass HD 2600XT that I use as my backup which cant play games for shit. I will never buy from ZZF again, thats for sure.
 

zod96

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Of course the bad thing is it will be a while before anyone has any in stock. I bet its at lest 1-2 weeks...
 

MGDMN

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The whole ordeal pisses me off, but why the hell does everyone's order show packaged when they dont even have any of the damn cards in stock? Sigh, did they say that were actually going to have the cards on the 29th? I dont want to give these fuckers my money but 5 days seems to be the soonest we will see these cards I bet.
 

Erasmus354

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The whole ordeal pisses me off, but why the hell does everyone's order show packaged when they dont even have any of the damn cards in stock? Sigh, did they say that were actually going to have the cards on the 29th? I dont want to give these fuckers my money but 5 days seems to be the soonest we will see these cards I bet.

Do what I did, sign up for all the auto-notify's you can and if you can get it before then do so and then cancel the ZZF order.
 

vjcsmoke

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Sigh it sucks bad enough that I have to wait even longer for the card, but whats even worse is that I went ahead and sold my 4890 because I KNEW that I would be getting this card on the day of the launch. So now I have to sit here using this crappy ass HD 2600XT that I use as my backup which cant play games for shit. I will never buy from ZZF again, thats for sure.

That's why you shouldn't sell your old one before you get the new one in and everything checks out. I had a 9800GT. Bought a 4890. Sold the 9800GT. Discovered that the 4890 had cold boot issues. Had to RMA the 4890. Found they couldn't guarantee a cold boot issue free replacement so got a refund instead. Then had to buy a 9600 GSO to hold me over till the 5870 came to market. So yeah. Kind of ghetto using a weaker card than I started out with, but at least I know the 5870 is on the way!
 

MGDMN

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If I dispute the payment through paypal will they credit it back to me immediately or am I going to have to wait until its been confirmed? I know that my bank will credit my account as soon as I open a dispute while they do the investigation. I dont know how paypals dispute system works.
 

MGDMN

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That's why you shouldn't sell your old one before you get the new one in and everything checks out. I had a 9800GT. Bought a 4890. Sold the 9800GT. Discovered that the 4890 had cold boot issues. Had to RMA the 4890. Found they couldn't guarantee a cold boot issue free replacement so got a refund instead. Then had to buy a 9600 GSO to hold me over till the 5870 came to market. So yeah. Kind of ghetto using a weaker card than I started out with, but at least I know the 5870 is on the way!

Well I didnt anticipate this problem to arrise but I will know from here on out.
 

doox00

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If I dispute the payment through paypal will they credit it back to me immediately or am I going to have to wait until its been confirmed? I know that my bank will credit my account as soon as I open a dispute while they do the investigation. I dont know how paypal works.

It will take a couple weeks typically for disputes in paypal.
 

MGDMN

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Sigh, well that sucks. I might as well just try and ride this out I guess. I dont have another $400 to drop on a card if it were to become available before the 29th anyways so im kinda stuck between a rock and a hard place.
 

nascasho

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Sigh, well that sucks. I might as well just try and ride this out I guess. I dont have another $400 to drop on a card if it were to become available before the 29th anyways so im kinda stuck between a rock and a hard place.



Yeah, I decided to do the same thing.

Also, I filed a compliant against them with the BBB and asked for free shipping and or huge discount since we chose ZZF over competitors.

Complaint if anyone can or wants to add info to it.

BBB CASE#: 57152722
 

CompuDrew

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Just got off the phone with ZZF. She said it was backordered and wouldn't ship until 9/29. She is checking on if she can give me a free 2 day shipping. If they can, I'll keep the order, but if not I'm going to cancel. If they admit they screwed up and can offer me something in return I can accept that, but if they just basically say screw you I'll cancel. I'm willing to wait longer for it just out of general principle at this point.
Fortunately, I live very close to a Frys and Microcenter so I'll either get one from one of those stores or order one from NewEgg on the 28th/29th. Either way I'll be saving $20 over ZZF. The ball is in their court - we'll see what happens.

[Edit] I ended up canceling because I felt I was just getting the run around. [/EDIT]
 
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