Denon Receivers and Spotify Connect

Discussion in 'Home Theater PCs & Equipment' started by Zarathustra[H], Sep 11, 2018.

  1. Zarathustra[H]

    Zarathustra[H] Official Forum Curmudgeon

    Messages:
    25,273
    Joined:
    Oct 29, 2000
    Hey all,

    So I am at my wits end regarding this, and I'd appreciate any suggestions.

    I have a HTPC setup in my livingroom. It is used for both TV and music. I have it configured as the center of a multi-room system via the analogue Zone2 outputs on the back of the receiver. A cable run goes to the basement where I have a distribution amp, and from there I have RCA cables run all over the house: Kitchen, office, master bedroom, back porch, etc.

    My most common source for music is Spotify, as it is just too damned convenient.

    The problem: Denon lists most of their receivers as having Spotify connect, but the function is spotty at best.

    Sometimes you pull out your phone, and it connects to the receiver and just works. Sometimes no matter what you do it refuses to connect. Sometimes you see the receiver detected in the list of available playback devices, and it just refuses to connect, and sometimes it doesn't even show up in the list of available devices. I have googled the issue and the internet is full of others with the same problem, and while there are often many suggested solutions, but never a silver bullet.

    Based on these searches, i have tried:
    - Switching from wired Ethernet to WiFi
    - Switching from WiFi back to wired Ethernet
    - Switching from static IP to DHCP and back again
    - Soft Power Cycle (power off/on using remote)
    - Hard Power Cycle (power off using power button on front of unit, unplug power, wait 30 seconds, reconnect)
    - Trying different Spotify machines as sources (desktops, tablets, laptops & phones)

    Nothing seems to work. If at the given time the Denon receiver has decided it doesn't want to work today, it's just not going to work no matter what you do. Then another day it may start randomly working again.

    The only thing that seems to reliably get me back and running again after this has happened is to do a reset to factory defaults on the unit. The thing is, a home theater setup is highly complex, and restoring all the sound settings and room corrections after a reset is at least a half an hour process, requiring a quiet house. This is not something I can do every couple of weeks when the unit starts acting up again.

    This has often resulted in us just giving up and listening to music over our phone speakers, which is INCREDIBLY frustrating given the expense and time I have put into this multiroom sound system. The Spotify Connect feature on Denon receivers simply is so unreliable it is completely useless.

    The thing is, it's not just my unit, or my model. I have tried it on both the AVR-x3300W I have now, AND the previous unit I had, the AVR-x1300W, with exactly the same results.

    My network is fairly decent (Procurve gigabit switch in the basement, with cat 5e cables in the walls to all major devices and Unifi Wireless Access points) and connected to the outside world via Fios gigabit service which has been damned near flawless, so I doubt either of those are the problem.

    I do have the whole house on a VPN service (PIA) and while that sometimes causes problems with certain services, I doubt that is the case here, as I had these problems

    So, I have started thinking about alternatives I can do to fix this, and have come up with the following list:

    1.) Buy a Spotify Connect compatible device and plug it into the one of the many either analogue RCA, HDMI or optical inputs on the back of the unit, thus bypassing the internal disaster of a feature

    2.) Running another length of wire from my main PC and playing analogue audio from there into the back of the Receiver as a music source.

    3.) Using DLNA audio output from my PC to the receiver. (I've tried this, but found that there is an unacceptable time lag, and it too is very unreliable, but maybe I just need to set it up better)

    4.) Something else?

    I'm at my wits end here, and would appreciate some input and suggestions. At this point I want to stab everyone over at Denon....

    Moreover, I'd like to understand if there is anyone out there with a Denon receiver who DOESN'T have these issues. Anyone for whom it just works as intended. This problem seems so common on the internet, that I assumed this feature is just broken across all Denon (And possibly Marantz?) units.
     
    Last edited: Sep 11, 2018
  2. Fix Me

    Fix Me Gawd

    Messages:
    609
    Joined:
    Mar 20, 2007
    I don't play much music on my Denon, so I'm not much help with Spotify. But, I'm wondering if the app is being automatically updated on your phones and causing connection issues with the receiver? Have you updated the firmware on the Denon?