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Dell EPP has one of the best customer service I'd dealt with. I know this is a new release monitor but all of us paid nearly a grand for it or more. To me that's a lot of cash coming from a U2713HM. I don't expect perfection but my 27" Dell has very little BLB. Both the 34" had BLB very similar to the one posted recently but the replacement was a bit worse. More on the upper left corner. The color on the replacement was also visibility dull using the same exact preset options. I'm sure I can play around to get them a bit closer in color. The replacement was also a brand new monitor per my request. I plan to return the 2nd monitor on the right and will probably just keep the original one. To me it's a hassle to keep doing exchanges but wasn't 100% satisfied at first considering the cost of these monitors. Given the feedback on here, it might not get much better. It's still a stunning display but if you're into dark movies/games/wallpapers, you might get annoyed with BLB. Otherwise on bright backgrounds, the color and clarity in my opinion is amazing. This is coming from someone who's owned 4-5 different ultrasharps.
Generally Dell will call immediately before dispatching replacement parts to ensure there is someone to receive it and return the faulty unit. If you were away for a week (assuming your home phone was not rerouted to your mobile), that would be why they didn't send a replacement.They are really sucking for my case. I had everything settled for a next-day replacement. Then I realized that I was entitled to a brand new monitor. Dell didn't even tell me this, I had to do my own research. So I followed up that I would like a brand new monitor replacement. They agreed.
Then I go on business travel for the next week and I come home expecting a new monitor. Nope. Nothing. Check my email and there is nothing related to the case. Go back to the original case email and click the link to check status. Cancelled. What???
Not so much as an email telling me why. So I chat with another rep who writes to my original case owner telling them to take care of this when they get back.
Not exactly my idea of good customer service.
I've loving this monitor so far, but do have one minor annoyance. Not sure if it's an issue Windows at this resolution, or the monitor itself... When I wake my system from sleep my programs are sometimes not in the same position I left them, and they are rarely the size I had them at.
Before:
After:
In this example it did not effect File Explorer, but have seen it effect my Mail program and uTorrent in addition to Chrome.
PS. In case anyone likes the wallpaper: http://i.imgur.com/fsMVIU7.jpg
are the estimated ship dates from Dell just way off or are they really backordered until late Feb/early March?
Has the LX arm changed much? Mine are fairly new and purchased within this past year. They clearly are able to support both monitors almost fully extended but I wouldn't put a larger/heavier monitor on them.
From the look of the base, those appear to be the new LX arms (max 11.3kg). The old LX has a lower max rating, and a different base design.Has the LX arm changed much? Mine are fairly new and purchased within this past year. They clearly are able to support both monitors almost fully extended but I wouldn't put a larger/heavier monitor on them.
I've since moved the arms and noticed the base of the arm put slight imprints on my IKEA desk. Nothing major but worth noting that it stresses that area of any desk simply due to the weight of these massive monitors.
Last friday.
