I might just return my monitor after finding out that Dell is sending me a refurb. From the chat transcript:
"The part/s I will be sending will be tagged as refurbished since the item has been opened and tested but it doesn't mean that the part has been used."
Like, seriously? I buy a brand new $1000 monitor and decide to return it within 2 days of owning it and they are sending me a refurb?![]()
It's standard practice for companies to replace returns with refurbished product. I'm actually surprised when companies do send brand new monitors as replacement.
But in this case, the Dell rep has indicated that they've gone out of their way to provide you with a good monitor by opening it and testing it, and they explicitly state that it's not a used monitor. Unless I'm reading this wrong, they're literally doing you a favor, most likely because they know you're the kind of customer who will be returning a monitor with any sort of defect. No reason to get angry here.