Dell E6420 intermittent glitch when watching videos

Discussion in 'Video Cards' started by bglick21, May 12, 2018.

  1. bglick21

    bglick21 n00bie

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    Whenever i am watching videos via my external hard drive or internet (youtube, etc), the audio/video will glitch every so often for like a second and consecutively happening about ever 3-4 minutes. I am wondering if any tech out there knows or has any bright ideas of what i can do in order to resolve this matter; it puts a damper on watching movies, etc. My pc is a Dell E6420 - Window 10 - Intel I5 core processor - 8 gigs RAM - 64 bit.

    Please let me know if you have any questions and advise.

    Brian
     
  2. pendragon1

    pendragon1 [H]ardForum Junkie

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    update your video drivers and codecs.
     
  3. defaultluser

    defaultluser I B Smart

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    It's probably glitches in the hardware decoder on the integrated graphics, since those would be used by all parties involved here.

    Can you tell us what video software and internet browser you're using for playback, so we can tell you how to turn off hardware-accelerated playback?

    I know hardware acceleration with Sandy Bridge is officially supported under Windows 10, as my server is using this without issue. But old hardware can occasional start to fail..
     
  4. Shadowed

    Shadowed Limp Gawd

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    I would try enabling Hardware Acceleration in VLC media and Chrome. My ancient GT 240M can playback 4k60 content at 66% speed doing this.
     
  5. defaultluser

    defaultluser I B Smart

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    Wouldn't you think video playback application would turn video acceleration on by-default?

    A Core i3 2100t Sandy Bridge is, in my experience overkill for playing back h.265 1080p 5 Mbps. What exactly makes you think it would be having trouble playing back other local videos with video acceleration off, assuming they're not 4k?

    Could be a cooling issue on the laptop's fully-loaded core, but if so I'd expect the drops to be more than once every four minutes.

    bglick21, PLEASE TELL US MORE ABOUT YOUR VIDEO PLAYBACK APPS FOR THE LOCAL FILES, and the size and type of those files. We're winging it here without this information.
     
    Last edited: May 14, 2018
  6. Shadowed

    Shadowed Limp Gawd

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    Out of the box 4k video playback on Chrome uses CPU, at least for me. VLC should always use GPU. If not, I suggest VLC 2.0.x because it has a GPU acceleration check box.