Delivered but "Stolen"

blackbeasst

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Agree with Crosshairs.

Once package is in proven possession of the carrier, it's not the seller's problem. Sellers on these forums are not Amazon.com like someone you buy off Craigslist is not Walmart.

As a buyer and seller on these forums, if I'm buying something super valuable (like an expensive GPU), I make sure the address I choose is a secure location (in my case, my work office). If you're buying an $800 second hand GPU and it gets picked up by a thief, then that's a very expensive lesson.
FTFY. as a seller once it shows an acceptance scan, i'm outie 5000. talk to mr postman if you see its having problems.
 

bigddybn

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FTFY. as a seller once it shows an acceptance scan, i'm outie 5000. talk to mr postman if you see its having problems.
It's either delivered or it isn't. What you would be is outie 100% as in 100% of what your buyer paid for the item. The postal service doesn't care one bit about what the buyer/receiver thinks. They aren't the postal customer. The seller/shipper is. Same reason insurance is for the seller, not the buyer.

Delivered or refund. Once delivered it's no longer the seller's problem.
 

blackbeasst

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It's either delivered or it isn't. What you would be is outie 100% as in 100% of what your buyer paid for the item. The postal service doesn't care one bit about what the buyer/receiver thinks. They aren't the postal customer. The seller/shipper is. Same reason insurance is for the seller, not the buyer.

Delivered or refund. Once delivered it's no longer the seller's problem.
I ship all my shit over $50 insured. So I’m not going to be out anything. If lost, I file a claim and recoup my monies. If delivered and not there I’m still not involved.
 

trick_m0nkey

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FTFY. as a seller once it shows an acceptance scan, i'm outie 5000. talk to mr postman if you see its having problems.
There are definitely instances where it's still on you until it's at the door of the person you sold it to. An example would be that you sent the package to the incorrect address.
 

blackbeasst

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There are definitely instances where it's still on you until it's at the door of the person you sold it to. An example would be that you sent the package to the incorrect address.
That’s a hard sell since most online shipping now force the address that the buyer gives you in and you can’t really mess it up.
 

Mr34727

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FTFY. as a seller once it shows an acceptance scan, i'm outie 5000. talk to mr postman if you see its having problems.
You have the same thought process if you buy something from Amazon, they show it as shipped, and you never get it? Didn't think so.

It's either delivered or it isn't. What you would be is outie 100% as in 100% of what your buyer paid for the item. The postal service doesn't care one bit about what the buyer/receiver thinks. They aren't the postal customer. The seller/shipper is. Same reason insurance is for the seller, not the buyer.

Delivered or refund. Once delivered it's no longer the seller's problem.
Exactly.
 

blackbeasst

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You have the same thought process if you buy something from Amazon, they show it as shipped, and you never get it? Didn't think so.
Again, hard sell on this. I’ve had plenty of stuff “delivered” but never showed. Within 5 minutes of talking to them I had another on the way to my doorstep. You must not be an avid Amazon customer.
 

Mr34727

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Again, hard sell on this. I’ve had plenty of stuff “delivered” but never showed. Within 5 minutes of talking to them I had another on the way to my doorstep. You must not be an avid Amazon customer.
That's exactly my point- they make it right because they are the seller. They don't ship it and tell you 'tough luck' after it leaves their hands.
 

mvmiller12

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One time I was waiting at home for a package from Amazon containing a part I needed to complete a build. I kept checking the track on it all day long, and I was surprised to see it marked "delivered" and not be on my porch. Mind you, I was home all day waiting for this package and neither me nor my dog ever heard anybody. I called Amazon to inquire about it and they said it WAS delivered... to an address 4 doors down from my house AND across the street. I walked down there, and sure enough it was on that neighbor's porch.

The correct address was clearly on the purchase, and yet the delivery driver not only delivered it to the wrong house, he took the time to mark WHICH wrong house he delivered it to. The Amazon rep was equally baffled by this behavior and I got a $10 Amazon credit applied to my next purchase...


Kinda off topic, I know, but delivery people can be weird.
 

blackbeasst

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That's exactly my point- they make it right because they are the seller. They don't ship it and tell you 'tough luck' after it leaves their hands.
I’m not a multi billion dollar company with unlimited resources to ship extra stuff back either. Nice try.
 

Mr34727

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I’m not a multi billion dollar company with unlimited resources to ship extra stuff back either. Nice try.
It's not a 'try', its the expectation reasonable people have when they buy something online. They aren't paying you to locate the item and bring it to the post office, they are paying you to have the item. While you may disagree, you will be disappointed by literally any online arbiter should you sell on Amazon/eBay/through paypal etc and run into a problem. You as the seller are responsible for getting it to the "delivered" status, since you are the one who is contracting the courier.
 

blackbeasst

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It's not a 'try', its the expectation reasonable people have when they buy something online. They aren't paying you to locate the item and bring it to the post office, they are paying you to have the item. While you may disagree, you will be disappointed by literally any online arbiter should you sell on Amazon/eBay/through paypal etc and run into a problem. You as the seller are responsible for getting it to the "delivered" status, since you are the one who is contracting the courier.
See my post yesterday about my selling habits. I cover my ass as a seller. I’m never out ANYTHING.
 

Mr34727

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See my post yesterday about my selling habits. I cover my ass as a seller. I’m never out ANYTHING.
Yeah, you said two different things.

FTFY. as a seller once it shows an acceptance scan, i'm outie 5000. talk to mr postman if you see its having problems.
Wrong.

I ship all my shit over $50 insured. So I’m not going to be out anything. If lost, I file a claim and recoup my monies. If delivered and not there I’m still not involved.
Right.
 

Johnx64

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The correct address was clearly on the purchase, and yet the delivery driver not only delivered it to the wrong house, he took the time to mark WHICH wrong house he delivered it to.

Packages are tracked, the thing they use to scan the packages marks the gps location it was delivered so the system has that information. They would have to do an override to scan the package out of the system if they were far enough away from the delivery locations gps coordinates.
 

blackbeasst

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Yeah, you said two different things.



Wrong.



Right.
Same thing. If I ship and there’s issues, I have insurance to cover it. Not my problem as I’ll recoup my money. If it shows delivered, as you say is my job to make sure it happens, and they say it’s not there not my problem. What seems to be so hard about understanding this?
 

Mr34727

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Same thing. If I ship and there’s issues, I have insurance to cover it. Not my problem as I’ll recoup my money. If it shows delivered, as you say is my job to make sure it happens, and they say it’s not there not my problem. What seems to be so hard about understanding this?
In the first situation you are not accepting liability and in the second you are. Stop looking at it from the seller's standpoint and look at it from the buyer's view. I thought the same way as you until I did this.
 

DPOSCORP

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I have to disagree with a lot of the comments here.


As a seller, I need to know that a person at the shipping address got the package or its on me. Yes, even if its the shippers fault for losing it and marking it delivered or it was stolen.
The person bought something and didn't get it, so I need to make it right.
I ship a certain way for stuff that is cheap, and yeah, I expect the buyer to work with me and file a claim damaged/stolen stuff.
Once the claim is filed, I will refund the buyer and deal with the shipper myself.

This is much the same as a damaged in transit item; buyer needs to work with me to get the claim submitted. I'll still refund prior to getting my refund, but its still on me that the item did not make it in the described shape.

If I am selling something expensive, its direct signature confirmation / full insurance all the way, I want to know someone signed for it and I dont lose $500 due to being cheap for a few bucks.



If I am the buyer, delivered doesn't mean I got the item, it means it was "marked delivered."
Could be left in front of my garage or front door and stolen, but as for me the "BUYER," I didn't get it.

Even though sellers are not Amazon or Walmart, I think there is a duty to insure to the best of your ability to get the package delivered properly and in good shape in a timely manner.
That means spending some time and money on proper packing, insurance, and the right delivery method.

You cheap out on it, and its hard to blame anyone but yourself.
 

Furious_Styles

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I have to disagree with a lot of the comments here.


As a seller, I need to know that a person at the shipping address got the package or its on me. Yes, even if its the shippers fault for losing it and marking it delivered or it was stolen.
The person bought something and didn't get it, so I need to make it right.
I ship a certain way for stuff that is cheap, and yeah, I expect the buyer to work with me and file a claim damaged/stolen stuff.
Once the claim is filed, I will refund the buyer and deal with the shipper myself.

This is much the same as a damaged in transit item; buyer needs to work with me to get the claim submitted. I'll still refund prior to getting my refund, but its still on me that the item did not make it in the described shape.

If I am selling something expensive, its direct signature confirmation / full insurance all the way, I want to know someone signed for it and I dont lose $500 due to being cheap for a few bucks.



If I am the buyer, delivered doesn't mean I got the item, it means it was "marked delivered."
Could be left in front of my garage or front door and stolen, but as for me the "BUYER," I didn't get it.

Even though sellers are not Amazon or Walmart, I think there is a duty to insure to the best of your ability to get the package delivered properly and in good shape in a timely manner.
That means spending some time and money on proper packing, insurance, and the right delivery method.

You cheap out on it, and its hard to blame anyone but yourself.
The only thing I don't 100% agree on is refunding after the claim is filed. I refund once the claim is approved, because once the buyer gets the refund he could just leave you high and dry.
 

DPOSCORP

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The only thing I don't 100% agree on is refunding after the claim is filed. I refund once the claim is approved, because once the buyer gets the refund he could just leave you high and dry.
If the claim is denied, then yeah, someone is going to lose out and it may be me. If its for damaged goods, I refund after the the item is shipped back.
If its for lost or stolen, then yeah, depending on the amount, you may get screwed.

I have never had a claim denied from USPS or FedEx, so for it to be denied would be pretty suspicious; may tell you the buyer has done this stuff before.

Also, if its a big ticket item, I am going to do a lot more in regards to the issue prior to issuing a refund.
 

Dave65

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Had this happen to me 2 years ago, he refused to get police involved. A UPS investigation found that the driver had handed the package direct to the owner, that the driver knew well because he delivered there all the time. I got lucky!
 

w1retap

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In my case, the individual I shipped it to contacted me 3 weeks after the "delivery" date telling me that USPS had the package the whole time and never actually delivered it. He did end up receiving it. Crisis averted!
Yea I've ran into that numerous times with USPS not delivering -- they'll say it is delivered but it never shows. I've even went to the post office and they said it was delivered and I'll have to talk to the seller (or they blame the buyer) -- then a week or two later they'll actually deliver it. That's why I avoid USPS for selling and buying; it isn't some one off occurrence. Never had that problem with UPS or FedEx. USPS has caused me so many headaches as both a buyer and seller.
 

Gillbot

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Feb 27, 2001
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7,621
I have to disagree with a lot of the comments here.


As a seller, I need to know that a person at the shipping address got the package or its on me. Yes, even if its the shippers fault for losing it and marking it delivered or it was stolen.
The person bought something and didn't get it, so I need to make it right.
I ship a certain way for stuff that is cheap, and yeah, I expect the buyer to work with me and file a claim damaged/stolen stuff.
Once the claim is filed, I will refund the buyer and deal with the shipper myself.

This is much the same as a damaged in transit item; buyer needs to work with me to get the claim submitted. I'll still refund prior to getting my refund, but its still on me that the item did not make it in the described shape.

If I am selling something expensive, its direct signature confirmation / full insurance all the way, I want to know someone signed for it and I dont lose $500 due to being cheap for a few bucks.



If I am the buyer, delivered doesn't mean I got the item, it means it was "marked delivered."
Could be left in front of my garage or front door and stolen, but as for me the "BUYER," I didn't get it.

Even though sellers are not Amazon or Walmart, I think there is a duty to insure to the best of your ability to get the package delivered properly and in good shape in a timely manner.
That means spending some time and money on proper packing, insurance, and the right delivery method.

You cheap out on it, and its hard to blame anyone but yourself.
This.

You are subcontracting the delivery so the shipper is an extension of you. You are still responsible until they get it.
 
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