DAN HSLP-48: A powerful sub 50mm heatsink

Discussion in 'Small Form Factor Systems' started by dondan, Feb 21, 2017.

  1. SaperPL

    SaperPL [H]ard|Gawd

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    How do I know if my unit is affected? Does it mean we will have to return them for replacement?


    How about the AM4 bracket? If they are going to fix the issues, shouldn't this be addressed as well?

    I can't find the reason behind supporting old AMD sockets in this cooler, especially AM3 which doesn't have an ITX board available.

    Can you forward this to the manufacturer to update AMD bracket design to focus only AM4 so it doesn't collide with components on asrock and MSI boards?


    Also if possible for future revisions - I would gladly pay few more bucks for 1 cm longer cold plate with two mounting positions shifted by 1 cm so the pci slot would not be obstructed unless of course the position of the plate (heatpipe bend) could be fixed for this.
     
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  2. mathijs159

    mathijs159 [H]Lite

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    Just got an email from caseking asking to send the product back, annoyingly stating a replacement is not available right away. I've asked them if I can use the current model until it is, unless this flaw results in major issues aside from slightly higher temps.
     
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  3. klatox

    klatox [H]Lite

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    So I guess all of the early reviews should be dismissed until this manufacturing issue is resolved
     
  4. SaperPL

    SaperPL [H]ard|Gawd

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    I got one too. Noticed them about other issues as well in hope they will forward it to the manufacturer as well.
     
  5. mirgus

    mirgus Limp Gawd

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    Didn't get anything from alternate yet. Afkward to send the cooler back
     
  6. SaperPL

    SaperPL [H]ard|Gawd

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    I think that DHL is going to handle picking up returns, at least that's what it looks for CaseKing.
     
  7. JoeH823

    JoeH823 [H]Lite

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    Damn. Literally just removed my LP53 from my board to put this on. Only checked here because I was considering a 120mm fan and wanted to see if there were any other recommendations other than the Noctua (hate the brown colored ones).

    Looks like I'll be redoing the LP53 for now, though I haven't heard anything from the vendor yet. (I used Overclockers UK to ship to the US).
     
  8. mathijs159

    mathijs159 [H]Lite

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    What kind of issues? On my unit, I noticed the sticker on the baseplate having an air gap like it was removed partly and placed back perfectly aside from a line in the middle. Also some imperfections on the heatpipes, but I've never had an alphenfohn product before so I don't know what their regular finish looks like.
     
  9. SaperPL

    SaperPL [H]ard|Gawd

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    Check my earlier comments. This cooler looks like it was only tested on few motherboards and literally no SFF cases other than A4-SFX and similar layout.

    Anything that doesn't have a recess above the IO plate and needs a space above the slot either because of the card being in the slot (duh), or using pcb riser or just requiring some space for the riser ribbon there like in Sentry will have problems with this cooler.

    I hope they will fix it, possibly with ~1 cm shift of the base plate so the cooler doesn't intrude the pci-e slot area.
     
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  10. Dhommi

    Dhommi n00bie

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    Dang it, literally just got my build done. Took forever to get everything in place as well.

    IMG_20181127_151502.jpg
     

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  11. RicardoSFF

    RicardoSFF n00bie

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    Oh! So the Black Ridge fits in the Asus Z390-I? Someone was saying that it wouldn't fit, Did you have to mod anything or is that out of the box?
     
  12. Dhommi

    Dhommi n00bie

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    Yeah, that was me saying that. I used a grinder on the IO side of the fin array in order to make it fit.

    IMG_20181124_130851.jpg
     
    Last edited: Nov 27, 2018
  13. RicardoSFF

    RicardoSFF n00bie

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    Oh, anyway you can show pictures of the mod?
     
  14. Dhommi

    Dhommi n00bie

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    Have updated with a picture.
     
  15. RicardoSFF

    RicardoSFF n00bie

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    Oh, that's wonderful! Thank you! I may do this with a Dremel What CPU are you using and are you going to post temps?
     
  16. illram

    illram [H]ard|Gawd

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    Man Asus really doubled down on the heat shield craziness with the Z390. And I thought the 270 was bad!
     
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  17. SaperPL

    SaperPL [H]ard|Gawd

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    Couldn't you just detach the plastic shroud over IO on the motherboard instead?

    I wonder if they would replace your cooler now after this mod ....
     
  18. Dhommi

    Dhommi n00bie

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    Might have been easier, I just preferred this solution. I would hope the mod wouldn't change any chance of replacement seeing as I was under the impression that I had bought a complete product that I didn't ever need to present in original condition again.


    I think I will post a small build log with parts used & temps.
     
    Last edited: Nov 28, 2018
  19. mirgus

    mirgus Limp Gawd

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    They would be pretty polite if they do replace it. One reseller from germany (alternate) where i ordered my cooler, removed the black ridge from their website. Guess it will take some days/weeks till the new badge of coolers arrive
     
  20. Dhommi

    Dhommi n00bie

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    That's where I got mine from as well. Have you heard from them regarding a replacement?
     
  21. SaperPL

    SaperPL [H]ard|Gawd

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    I wonder how will it go with this replacement. I believe they should replace the cooler even if people modded the AM4 bracket because it's their fault for not supporting AM4 mounting properly - there's a clearance area determining where board manufacturer can go and where cooler manufacturer can go and they crossed the boundary there.

    Shaving off a big chunk of a fin stack like you did is really extreme and they most likely don't have to replace it according to warranty conditions, but technically they instigated this by not designing it properly so they'd have a hard time figuring out how to handle this for you. It'll be easier/cheaper/faster for them to just replace it for you unless there's a lot of people doing stuff like this and they decide to cut their losses on such damaged units.

    Well, yeah and no, not really. That's a hard one to crack who's really at fault here from the manufacturer point of view. They have to thread carefully to not make themselves bad PR here.
     
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  22. CubanLegend

    CubanLegend n00bie

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    any way to know if the overclockers.co.uk units were affected? Or any idea when we'll hear from them about the returns/replacement procedure?
     
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  23. mirgus

    mirgus Limp Gawd

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    Not yet
     
  24. Dhommi

    Dhommi n00bie

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  25. Dhommi

    Dhommi n00bie

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    I just spoke with Alternate, where I purchased my Black Ridge. The replacement samples will be in stock with retailers and ready for shipping late January/early February.
     
    Last edited: Nov 29, 2018
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  26. mirgus

    mirgus Limp Gawd

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    Wow dayumn, did they mention when they will contact the customers?
     
  27. Dhommi

    Dhommi n00bie

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    No, they didn't go over that. I would just beat them to it and get in touch if I were you.
     
  28. Kreyyr

    Kreyyr n00bie

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    Too bad the Black Ridge has to be sent back... Looks quiet neat
     

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  29. Rysen

    Rysen Limp Gawd

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    Wait what!?!?!?! Why didn't you mod the shield instead? Why would you sacrifice the heatsink?!?!?!!?

    Is there anyway that we can get our hands on these faulty heatsinks for a lower price?
     
  30. mirgus

    mirgus Limp Gawd

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    I bet the manufacturer will have to pay for the manufacturing problems so they will receive the faulty coolers
     
  31. sdfewfe

    sdfewfe [H]Lite

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    I imagine they might be able to repair and resell them. If it's just the soldering it might be as simple as reflowing them again.

    On a vaguely related noted, I've been hunting down some VLP RAM over the last few weeks and have ended up with an extra Crucial/Micron 2400MHz 16GB module (MTA18ADF2G72AZ-2G3). If anyone's interested let me know, I'd be happy to let that go at cost (£135). I'm in the UK, but I could ship elsewhere. There's a couple of other listings for the same module on eBay right now, so it would be easy to get a matching second one. I briefly tested the module, seems to run fine at 2800MHz with stock voltage and latencies - so probably more with higher voltage and/or looser timings, though I did not try.
     
  32. Ej24

    Ej24 Gawd

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    Just to clarify, dondan, does receiving replacement coolers require returning the original? Or will the retailer simply send a new "perfect" cooler when they're available? I'm curious as I ordered mine from OverclockersUK and I'm in the US so shipping back and forth could take a while and/or be expensive.
     
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  33. mathijs159

    mathijs159 [H]Lite

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    Caseking is giving refunds, I guess we'll have to order again once the revision hits the market.
     
  34. dondan

    dondan [H]ard|Gawd

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    I can only say it again, i don't know. It is not my product.
     
  35. Ej24

    Ej24 Gawd

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    Got it. I assume it may be up to the individual retailer or what alpenfohn wants each retailer to do. Just thought I'd check.
     
  36. Nanook

    Nanook Limp Gawd

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    I contacted ocuk. They said they haven’t heard from Alpenfohn, and if I don’t like the cooler I can initiate a return/refund request. So I contacted the Alpenfohn instead earlier today. I’ll report back once I hear back.
     
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  37. CybKnight

    CybKnight [H]Lite

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    I also ordered mine from Overclockers UK. Not installed it yet. Returning it will most likely cost almost as much as ordering a new one.

    But isn't Overclockers UK owned by the same group as Caseking. How come they don't have the same info? Hopefully, this will get sorted, and they also will refund this product.
     
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  38. Nanook

    Nanook Limp Gawd

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    I agree that shipping the part back to UK would be a waste of resources.
     
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  39. SaperPL

    SaperPL [H]ard|Gawd

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    I would expect one of few possible reasons behind this:

    1) Caseking orders were the first batch that had the soldering issue and OCUK units weren't affected.

    2) Amount of orders delivered with faulty units outside EU is not that big and therefore they are not doing a recall. They may just ship you the fixed unit after they fix the manufacturing.

    3) It's not possible for them to make a free return shipping like in the UE where they just gave us shipping labels to print out. Maybe they need to give you a return "envelope", stamps etc so they're going to make a replacement with stuff required for return package at the same time.
     
  40. dondan

    dondan [H]ard|Gawd

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    I think it is a communication problem. OCUK is part of the Caseking Group and gets the ware from Caseking warehouse.