"Very Embarrassed" My ass. Maybe because they were caught.
I know, I've basically had the same discussion with these people over the phone and in person a time or two.
Just recently, last November my GF and I finally got Google Fiber. So after the install and a day or two later we decide to go down to Comcast to return their box. So we get there, walk in and have to wait around a bit until finally we get to go up to the counter. I hand the box over to the customer service guy and ask him to disconnect or service. He asks why. I'm very proud to tell him that we now have Google Fiber. He then goes into this mini self controlled rant about how Google Fiber is really not a great service, that's it's new with a lot of problems and that customers are not even getting close to the speeds they were promised. And then he says most people don't even need that speed. etc etc. Then for a cherry on top he says, people have been coming back to Comcast from Google Fiber because they just do not like the service or customer service.
I compose myself and tell and then say - your asking me to stay with Comcast that's not only less than 10% of the speed I get with Google Fiber but more expensive? Sorry, that doesn't make sense to me. I then went on to say, with all due respect ( there were people near us so I was trying to be quiet ) that Ive been on the internet for 21 years. I know how to get the full bandwidth out of Google Fiber and that it's actually faster than 1gb, that it's around 1.1 to 1.3 gigabit speeds. not just 1gb. And that was that. We left.
I will say, early on when we had issues, for example when I was downloading at say 40 - 60meg a second, the TV was get a lot of artifacts on the screen maybe ever 5 seconds until the download was over. We called the 24 hour number, yes, Google offers 24/7 support and actually got to speak with an engineer about the issue. He told us they were rolling out an update shortly that would limit DL speeds when the TV was on but he stressed it would only be a short reductions. One I've not even noticed.
I just installed BF4 to play the new expansion and the install was over 30GB. It took about 7 mins to download
the fuck man. I am so jealous.
Why can't google step up and roll it out everywhere? they've got to have more money than god