Brought My Computer To Be Rebuilt At A Computer Store, They Messed It Up? Pictures

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MagnusFarseer

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I am not going to Canada Computers again, I just don't like the hassle of rebuilding/building a computer so I brought it in. I was supposed to get it August 26 and I got it August 30 so they were late, I also wrote on the paper which things should be synced for the RGB/RGB remote and I didn't include the ASUS RGB anti-sag GPU holder but they included that in the sync anyway. They also installed the AIO in an unconventional way horizontally, something most people don't do. I am worried it won't be so good with cooling my new CPU which is the i9 13900k, I didn't put it on extreme mode yet (all the cores being set to 5.5ghz) nor did I install the microcode update yet.

When I first booted it up my CPU core temp just using the computer (did not test games yet) was 43-45c and after updating my AsRock Steel Legend Z790 it is now 63-65c, this is horrible.

EDIT, I did nothing and now the CPU core temp is at an almost constant 31-35c, I don't know what happened, I didn't change anything, all I did was go into Intel extreme tuning utility to look at it but I didn't change anything. Maybe my motherboard just had to get used to the CPU, I don't know.


He didn't even put the SAMA fans on the Liquid Cooler AIO radiator, he put them on top. Don't the fans being on the radiator make your CPU cooler? The position he put it in vertically, I think it cools it better horizontally due to gravity with the tubes hanging down. Am I right?

F6E5371E6BD6EB6121FF4CF64AF5907601E29BB3.jpg


UQ0TTdsanhaN0cySlVEOEoyd09jTnV5Mkw0N0RSUSUzRCUzRA..jpg


He also put the ram 1 slot away which I never see in any build with 2 sticks of ram. Aren't they supposed to be side by side? This MOBO is Dual Channel.
 
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the rad needs to be moved to the top. right now the air in the aio is probably sucking into the pump/block. if there were more of a height difference between the block and rad, it wouldnt be so bad. yes the rad should have fans. are they not behind the front panel?

the ram is supposed to be spaced like that. you say you cant be bothered to build it yourself, so you wouldnt know that...
1725160455264.png


either fix it yourself and call it a lesson or bring it back and tell them to fix it.
other than those things, assembly looks fine.
 
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pendragon1 said:
the rad needs to be moved to the top. right now the air in the aio is probably sitting in the pump/block. yes the rad should have fans. are they not behind the front panel?
the ram is supposed to be spaced like that. you say you cant be bothered to build it yourself, so you wouldnt know that...
View attachment 676770

either fix it yourself and call it a lesson or bring it back and tell them to fix it.
other than those things, assembly looks fine.
Click to expand...

Yes there are 3 fans in the front panel but those fans are from a different brand, the person who worked on it didn't even put the SAMA fans on the radiator itself with it mounted horizontally like it should be.


View: https://www.youtube.com/watch?v=IGW_I1RuaTY

I don't know what happened, I didn't change anything but now my CPU temp is down to 31-35c and it spikes to 55c for less then a second sometimes then back to 31-35c , previously it was 63-65c constantly, I didn't have it under heavy load, just a bunch of tabs open on chrome with youtube music.
 
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MagnusFarseer said:
Yes there are 3 fans in the front panel but those fans are from a different brand, the person who worked on it didn't even put the SAMA fans on the radiator itself with it mounted vertically like it should be.


View: https://www.youtube.com/watch?v=IGW_I1RuaTY

I don't know what happened, I didn't change anything but now my CPU temp is down to 31-35c and it spikes to 55c for less then a second sometimes then back to 31-35c , previously it was 63-65c constantly, I didn't have it under heavy load, just a bunch of tabs open on chrome with youtube music.
Click to expand...

without knowing specific models of fans, who knows. maybe the other ones are better?
it was probably windows doing shit in the background and/or something you had open in your browser...
it cant work the way it all is now, you might just hear gurgling in the pump, or get air trapped in it and see temp spikes. you should slide it up more if you can or move it to the top.
 
Radiators can be mounted different ways, minor differences maybe.

I'm gonna have to disagree with Pendragon on this one, no issue with pump and rad orientation. If you get enough air in that system to get it into the pump you might be more concerned about where all the water went.

I wouldn't have mounted it there if I could avoid it. I would guess it doesn't fit up top.
Your temps are great and you obviously have no idea what you're doing. You can take it back and complain but I don't see anything wrong with this, unless you specifically asked for the rad to be top...

There were many disputes about whether using hot system air to cool your rad and then exhaust it was better than using cool air from outside to cool the rad but then dump that heat into your case. I think you'll see better temps on your cpu leaving it alone. You've still got 3 exhaust fans up top. Convection does nothing here. It has a pump.
 
travm said:
I'm gonna have to disagree with Pendragon on this one, no issue with pump and rad orientation. If you get enough air in that system to get it into the pump you might be more concerned about where all the water went.
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all aios have a bit of air in them. i also ran an aio like this for a couple years, it gurgled all the time and had temp spikes from air in the block. gn has a very thorough video on it...
 
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Yes, installing the radiator up top is a better choice, but the vertical rad install doesn't actually matter once the liquid gets moving. The only thing that happens is that you'll hear some gurgling when you first turn the system on since some air that was sitting in the upper plenum will get pulled in, but just as long as the cpu block is sitting lower than the intake tube, it won't be running dry when it powers on, which is the most important part.
 
travm said:
No doubt. I'm gonna say from the photo 35% of the water in that system is above the pump. No problem. Unless it loses 1/4 cup of water somewhere.
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i was editing wile you were replying, ive run aios like this before...
theres only about 1/3 cup of water in a 360.
 
MagnusFarseer said:
I am not going to Canada Computers again, I just don't like the hassle of rebuilding/building a computer so I brought it in. I was supposed to get it August 26 and I got it August 30 so they were late, I also wrote on the paper which things should be synced for the RGB/RGB remote and I didn't include the ASUS RGB anti-sag GPU holder but they included that in the sync anyway. They also installed the AIO in an unconventional way horizontally, something most people don't do. I am worried it won't be so good with cooling my new CPU which is the i9 13900k, I didn't put it on extreme mode yet (all the cores being set to 5.5ghz) nor did I install the microcode update yet.
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Cooling isn't the issue with those chips. It's over voltage literally frying the silicon. Install the microcode update yesterday.
MagnusFarseer said:

Also the position he put it in horizontally, I think it cools it better vertically due to gravity with the tubes hanging down. Am I right?
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No, the only difference here is the radiator will be getting colder air from outside your case. GPU might run hotter, but cpu will be coolest.

Gravity doesn't work like that, with the entire radiator above the pump, the pump has to work harder to move the water up. The way it is now, with half of the water above and half below, pump will be working at peak efficiency. But honestly that's all negligible.
MagnusFarseer said:
He also put the ram 1 slot away which I never see in any build with 2 sticks of ram. Aren't they supposed to be side by side? This MOBO is Dual Channel.
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This is exactly how dual channel works on every board I've ever seen.
 
pendragon1 said:
i was editing wile you were replying, ive run aios like this before...
theres only about 1/3 cup of water in a 360.
Click to expand...
So I'm hella tired right now, but assuming those lines are 3/8" and 12" long my Google math says over 1/2 cup in those lines. If ever I could be wrong, it would be now, but I get paid to do this sometimes.

I tried to verify, painful on phone. I think Google steered me to a bad volume calculator but I'm too tired to do anything about it.
 
travm said:
Cooling isn't the issue with those chips. It's over voltage literally frying the silicon. Install the microcode update yesterday.

No, the only difference here is the radiator will be getting colder air from outside your case. GPU might run hotter, but cpu will be coolest.

Gravity doesn't work like that, with the entire radiator above the pump, the pump has to work harder to move the water up. The way it is now, with half of the water above and half below, pump will be working at peak efficiency. But honestly that's all negligible.

This is exactly how dual channel works on every board I've ever seen.
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Are you implying the CPU will be cooler with the radiator mounted horizontally compared to vertically? My CPU was at an almost constant 53-54c playing Battlefield 2042 on 4k maximum settings, it didn't even go above 55c.
 
pendragon1 said:
without knowing specific models of fans, who knows. maybe the other ones are better?
it was probably windows doing shit in the background and/or something you had open in your browser...
it cant work the way it all is now, you might just hear gurgling in the pump, or get air trapped in it and see temp spikes. you should slide it up more if you can or move it to the top.
Click to expand...

I think it might have been this AsRock Steel Legend Motherboard in relation to the CPU cooler, it was probably having trouble with the CPU or something then it just instantly cooled it within normal parameters when you are not in a game.
 
travm said:
Radiators can be mounted different ways, minor differences maybe.

I'm gonna have to disagree with Pendragon on this one, no issue with pump and rad orientation. If you get enough air in that system to get it into the pump you might be more concerned about where all the water went.

I wouldn't have mounted it there if I could avoid it. I would guess it doesn't fit up top.
Your temps are great and you obviously have no idea what you're doing. You can take it back and complain but I don't see anything wrong with this, unless you specifically asked for the rad to be top...

There were many disputes about whether using hot system air to cool your rad and then exhaust it was better than using cool air from outside to cool the rad but then dump that heat into your case. I think you'll see better temps on your cpu leaving it alone. You've still got 3 exhaust fans up top. Convection does nothing here. It has a pump.
Click to expand...

I don't know why it would not fit on top, the length of the 3 fans is practically the same as the radiator aio. I will call them on Monday since I am pretty sure 2 of their week day working technicians built it.
 
travm said:
Gravity doesn't work like that, with the entire radiator above the pump, the pump has to work harder to move the water up.
Click to expand...
fwiw, the gravity pushing down on the water in front of the pump will be counteracted by the gravity pushing down on the water behind the pump (iow, net 0 force), except maybe at startup. It should be negligable while running.
 
MagnusFarseer said:
Are you implying the CPU will be cooler with the radiator mounted horizontally compared to vertically? My CPU was at an almost constant 53-54c playing Battlefield 2042 on 4k maximum settings, it didn't even go above 55c.
Click to expand...
Horizontal and vertical are irrelevant.

Mounted on top it uses "hot" air from inside the case to cool the cpu radiator, but exhausts all of that heat outside the case.

Mounted up front it uses cold air from outside the case to cool the cpu, but exhausts all of that heat into the case.

You're just throwing numbers around. What exactly did you have Canada computers do? Obviously they changed something?
 
travm said:
Horizontal and vertical are irrelevant.

Mounted on top it uses "hot" air from inside the case to cool the cpu radiator, but exhausts all of that heat outside the case.

Mounted up front it uses cold air from outside the case to cool the cpu, but exhausts all of that heat into the case.

You're just throwing numbers around. What exactly did you have Canada computers do? Obviously they changed something?
Click to expand...

I was assuming they would install the liquid cooler AIO horizontally like most builds are but they didn't, perhaps it doesn't fit or something but I don't see why it shouldn't fit, the length of the 3 SAMA fans is around the same as the radiator itself.

These were my exact instructions written on a piece of paper, not my computer I just used a picture of someone else's who has the same case the White Corsair TD500 MasterBox. I also wrote on the paper with a pen Case fans+Cool moon fans+Liquid Cooler AIO+GPU/Mobo connectors should be synced.

Ultimately, I don't think large retailers like Canada Computers has good technician's they have 42 stores across Canada in 4 Provinces, most are in Ontario. Large Corporations with thousands of Stores like Best Buy which has 1142 stores in North America probably doesn't have good technicians either. I should have went to a small business.

They claimed that the SAMA RGB connectors (newegg link) could not fit and they put thinner connectors through the hole in the bottom near the PSU but I was thinking it could have fit through the middle hole. The coolmoon connector was proprietary so it wasn't possible to sync the RGB with the SAMA fans so I the current connector I have in it to sync with the RGB fans was used. I prefer using those small remotes to change RGB color settings, it is far more convenient than doing it through software even though software may provide more customizable options, there still a significant amount you can customize with the remote and I suppose you could try RGB software anyway so I could have both if I wanted it.


https://www.newegg.ca/sama-285mm-ex...zNJaJ9QattBTqcJpIqb_0DdXDynsUZ9RoCYicQAvD_BwE

C8F56610740A42369E29C9075A58FC910E4531BB.png





"I am hoping it would be possible to have 3 of the case fans vertically inside the computer in the circled areas in conjunction with the case fans, I think the case fans would be turned so they are blowing air out of the computer and the coolmoon fans would be blowing air into the computer. I also want the back case fan replaced with a coolmoon fan. RGB can be synced so I would be able to change the colors using the remote that came with the coolmoon fans. I only want the AIO CPU Liquid cooler fans, the case fans and the coolmoon fans to be synced so I can change RGB colors for all of them at once with the coolmoon fan remote. Previously my remote stopped working and I have been unable to change the RGB colors so I would like it if all the remotes I have will be able to change the RGB colors incase one of them eventually fails.

I don't want the blazing M.2 NVME to be used for my NVME Harddrive because I have heard that on these motherboards, if the Pcie 5.0 M.2 slot is used then the PCie express lane for the GPU reverts from 16x mode to 8x mode. The hard drive can be put on the lowest M.2 port at the bottom.

I included a thinner vertical GPU anti sag holder incase the ASUS ROG anti-sag holder doesn't fit due to the sound card being in the way. The ASUS anti-sag holder should be able to fit even when the Sound card is below the GPU if the ASUS anti-sag holder is put near the end of the GPU to give the sound card room.
"
 
MagnusFarseer said:
I was assuming they would install the liquid cooler AIO horizontally like most builds are but they didn't, perhaps it doesn't fit or something but I don't see why it shouldn't fit, the length of the 3 SAMA fans is around the same as the radiator itself.

These were my exact instructions written on a piece of paper, not my computer I just used a picture of someone else's who has the same case the White Corsair TD500 MasterBox. I also wrote on the paper with a pen Case fans+Cool moon fans+Liquid Cooler AIO+GPU/Mobo connectors should be synced.
Click to expand...
Oh you misunderstood what horizontal and vertical mean.

Your aoi is currently installed vertically.

You caused that tech so many headaches and now you're gonna go complain about it. Priceless

You should take it back and pay them to fix your mistake.
 
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travm said:
Oh you misunderstood what horizontal and vertical mean.

Your aoi is currently installed vertically.

You caused that tech so many headaches and now you're gonna go complain about it. Priceless

You should take it back and pay them to fix your mistake.
Click to expand...

I confused the meanings of both words. I know I realized this in my original post and edited it but I don't remember remember saying those words talking to him on the phone plus the picture in the circled area clearly shows it is horizontal so they would have realized I made a mistake. They told me it wasn't possible to put the 3 coolmoon fans internally in those areas, I don't see why it isn't, there are holes for screws. They ended up replacing the stock TD500 Masterbox fans with the coolmoon crystal fans.

Actually I vaguely remember asking to mount the AIO vertically thinking vertical meant horizontal.
 
Ive read this whole thing and come to a few conclusions:

I don't know why I read this all
I don't know what was done wrong
I don't know why it's posted here
I don't know why I'm responding, but it felt within the theme of the OP
 
Fix it yourself. Today, right now... it'll take you 20 freaking minutes.

Why bother hauling the thing back to the joint that built it for you? They are going to call you every derogatory name under the sun behind your back, then charge you 2 extra hours of labor for fucking with your rig again. Personally, I would charge you 3 x $50hr to keep you from ever returning.

Swapping the aio yourself is the wise choice.
 
Where an AIO radiator should be mounted is probably the most confusing thing to most PC builders, even ones doing it for a while. There's nothing wrong with a front mount, and there may be small argument to better CPU temperatures (it's a tradeoff, imo), but as many in this thread are trying to point out, there are some caveats to a front or even bottom mount. A top mount, as long as the fans clear the motherboard, will just work without caveat. Literally fire-and-forget.

That said, I'd have gone with a different case for a front mount or settled for a 280mm rad. For a front mount, I'd prefer the tubes in a bottom orientation which doesn't look possible with that configuration. If the rad+fans mounted at top don't clear the mobo, then this is an overall a configuration issue. Someone once told me, measure once cut twice...

If those fans mounted at the top in the OP are the AIO fans, then I'm curious why the builder moved the fans at the top? Those are typically static pressure fans, so they are designed to be moving air through tightly spaced areas (i.e. radiator fins). In the configuration presented in the OP, I'd want standard air-flow fans not static pressure fans at the top. Heck, I'd probably want both types (3 static + 3 airflow) if it kept me in budget.

Installing ram in the 2 and 4 slot is perfectly fine. There's no advantage other than aesthetics. With some AIOs, typically older ones, the tubes would get in the way of slot 1 so you had to do a 2/4 configuration. Typically, not a problem these days.

I would also agree with others that moving the rad yourself is trivial. You could at least rule out clearance being an issue, which is a legit argument if a top mount was never going to work in the first place.
 
Is it me, or does it look like the rear IO cover would get in the way with the radiator installed up top?
 
OP I suggest you take the plunge and get into DIY PC building. It can be frustrating at times but it also is a fun and rewarding hobby. An added bonus is it’s way less expensive than paying someone else.

Good luck and Godspeed!
 
Like, if you know what you want, even if you can't put it into words (especially if you can't put it into words), why are you paying someone else to do it?

It probably takes more time to write it down, take it to the store, go back to the store to pick it up, bitch about how they did what you asked them to instead of what you meant, than it would to just do it.
 
Nobu said:
Is it me, or does it look like the rear IO cover would get in the way with the radiator installed up top?
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You really think it would not be able to fit? I called the store and asked them why it wasn't installed on top and he said it was better for it to be installed at the front and I said from what I read online it isn't then after talking about temps I had he said it might not have fit. This guy fit a 360 aio but he mentioned the same thing you did. Perhaps some AIO's just won't fit. This one does look a bit smaller than my SAMA SM360 with LCD Screen.


View: https://youtu.be/CavY_3zrfLg?t=1325


I made a video on my case here.

https://gemoo.com/tools/upload-vide...?codeId=DWkg4j2b11k4Q&card=690105412834643968
 
MagnusFarseer said:
You really think it would not be able to fit? I called the store and asked them why it wasn't installed on top and he said it was better for it to be installed at the front and I said from what I read online it isn't then after talking about temps I had he said it might not have fit. This guy fit a 360 aio but he mentioned the same thing you did. Perhaps some AIO's just won't fit. This one does look a bit smaller than my SAMA SM360 with LCD Screen.


View: https://youtu.be/CavY_3zrfLg?t=1325


I made a video on my case here.

https://gemoo.com/tools/upload-vide...?codeId=DWkg4j2b11k4Q&card=690105412834643968
Click to expand...

It's possible, some of them stick out pretty far because of the heatsinks under them. It's hard to tell without seeing it in person or with the radiator in place. It might also fit fine without the fans, but with the fans there would not be enough clearance.

Best way to know would be to try it yourself. Or maybe grab a second fan and see if it fits under the installed fans, and compare it to the width of the radiator.
 
it is offset towards the side of the case, but a fat rad aio might hit the i/o cover. it also kinda looks like your back fan might be "in the way", which i would slide down or just remove.
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pendragon1 said:
it is offset towards the side of the case, but a fat rad aio might hit the i/o cover. it also kinda looks like your back fan might be "in the way", which i would slide down or just remove.
View attachment 677520
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I am a RGB fanatic which is why I don't wanna remove the back fan. I don't think it can slide down due to the lack of holes, unless it can be put in place with it only being tightened at the bottom with the top having no screws then it can be slided down.
 
MagnusFarseer said:
I am a RGB fanatic which is why I don't wanna remove the back fan. I don't think it can slide down due to the lack of holes, unless it can be put in place with it only being tightened at the bottom with the top having no screws then it can be slided down.
Click to expand...
White tweezers zip ties exist for this reason.
 
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