A few months ago my friend/brother inlaw fell for the scam were a person calls saying they are with "windows" and thier server has noticed bad activity on his pc. He proceeds to help install a remote viewer and is scared? into paying them $200 to fix his pc and keep it safe. He also installed some Nortons Anti Hacker crap and a VPN for them. When we return from Labor Day vaca, he gets a windows screen saying to call a # cause a problem needs to be fixed. A guy sounding exactly like the last one says we can fix your pc for X amount..he gets mad and says "I've already been through this". They tell him the other company was a scam and if he pays them $500 they will fix it and try to get his $200 back from the "other" company. He FINALLY has a brain cell kick in and hangs up. The pc goes back to normal and he leaves a message with me. I call him back and tell him he has been scammed, it's not entirely a virus and he let them in.
I brought the pc home with me and did a reinstall of win 10 through the trouble shooting menu. Holding down shift then going through the reset process and releasing shift 5 secs or so after. I chose the longer option of wiping everything and just reinstalling win 10. Did I do enough? As a 2 yr noob to the diy pc life I know I have alot to learn but how much would Geek Squad have charged him to do this? Thanks for looking, I'd better get out of this janitors closet and go clean some toilets.
I brought the pc home with me and did a reinstall of win 10 through the trouble shooting menu. Holding down shift then going through the reset process and releasing shift 5 secs or so after. I chose the longer option of wiping everything and just reinstalling win 10. Did I do enough? As a 2 yr noob to the diy pc life I know I have alot to learn but how much would Geek Squad have charged him to do this? Thanks for looking, I'd better get out of this janitors closet and go clean some toilets.