It worked before. The cell phone is activated, the Laptop bluetooth button is pressed, they see each other, but if you try to dial out from cell phone, it failes on error 692="There was a hardware failure in the modem". If we go to device manager the modem fail the diag also. Can we except that this is a hardware fault in HP Laptop. The modem is on COM-9. >Where is this modem situated:On laptop-bluetooth part or on cellphone ? Any suggestions ?