Cerulean
[H]F Junkie
- Joined
- Jul 27, 2006
- Messages
- 9,476
Greetings,
We have an in-house Microsoft Exchange 2013 server and Barracuda SPAM & Virus Firewall appliance. Normally, I have been reporting SPAM to SpamCop and adding the domain or full e-mail address (depending on circumstances from where e-mail originated) into the domain blacklist. I have recently stopped adding things to the blacklist after checking out the 'Help' link on the same webpage in the Barracuda appliance. There it says that Barracuda strongly advises against using the blacklist with the reason that it will negatively impact the performance of the appliance the larger the list grows.
So as a result of that, I have only been reporting to SpamCop and Barracuda Central; no more blocking. Then, today, one of my co-workers e-mailed me an article "Why SpamCop is Harmful" (https://help.riseup.net/en/email/scams/spam/spamcop). Now my dilemma is this: what am I suppose to do then?! Tell the user to deal with it (in a nice, professional, customer service-friendly, respectful way) and report to Barracuda Central and that's it??
We have an in-house Microsoft Exchange 2013 server and Barracuda SPAM & Virus Firewall appliance. Normally, I have been reporting SPAM to SpamCop and adding the domain or full e-mail address (depending on circumstances from where e-mail originated) into the domain blacklist. I have recently stopped adding things to the blacklist after checking out the 'Help' link on the same webpage in the Barracuda appliance. There it says that Barracuda strongly advises against using the blacklist with the reason that it will negatively impact the performance of the appliance the larger the list grows.
So as a result of that, I have only been reporting to SpamCop and Barracuda Central; no more blocking. Then, today, one of my co-workers e-mailed me an article "Why SpamCop is Harmful" (https://help.riseup.net/en/email/scams/spam/spamcop). Now my dilemma is this: what am I suppose to do then?! Tell the user to deal with it (in a nice, professional, customer service-friendly, respectful way) and report to Barracuda Central and that's it??