Forgive me if this is the wrong section....
We're a company of about 30 users, 3 are remote. We pay for the remote 3's cell phone plan and, if they choose to get a Blackberry, their BES charge from their wireless provider of choice as well as the BES charge per user. I have a BB Bold 9000 and have my BES charge (Wireless provider and BES provider) paid for by the company. We have another user who's on BES and we just pay the monthly charge for his access to it, not his Wireless provider's charge for BES service.
What's "best practice" for mobile phones? Should we be telling them what phone to get? Should they have a separate phone for work? Right now the phone service we pay for is their personal one as well.
Also, when everyone else comes in with their new smartphones and ask that we setup email on their phones, should we? or are we held responsible for the phone service and their email uptime? I'm not saying don't let them, but if they know how to do it then theres no problem. Is the act of me setting up their phone someone setting myself up to service their phone in the future? (Just like working on computers for friends and family... you become the one-stop-shop after getting malware off their computers)
Thanks for the help guiding us in the right direction!
We're a company of about 30 users, 3 are remote. We pay for the remote 3's cell phone plan and, if they choose to get a Blackberry, their BES charge from their wireless provider of choice as well as the BES charge per user. I have a BB Bold 9000 and have my BES charge (Wireless provider and BES provider) paid for by the company. We have another user who's on BES and we just pay the monthly charge for his access to it, not his Wireless provider's charge for BES service.
What's "best practice" for mobile phones? Should we be telling them what phone to get? Should they have a separate phone for work? Right now the phone service we pay for is their personal one as well.
Also, when everyone else comes in with their new smartphones and ask that we setup email on their phones, should we? or are we held responsible for the phone service and their email uptime? I'm not saying don't let them, but if they know how to do it then theres no problem. Is the act of me setting up their phone someone setting myself up to service their phone in the future? (Just like working on computers for friends and family... you become the one-stop-shop after getting malware off their computers)
Thanks for the help guiding us in the right direction!