- Nov 15, 2005
Haven't they gone bankrupt yet?
Screw BestBuy. Their products are overpriced, their staff border on retarded, and I hope Amazon and the like contribute to BestBuy having to declare bankruptcy.
Having worked there in sales at one time, they hire their sales associates not based on knowledge but their ability to push extended warranties and accessories. When I put in my application back when I was a kid, they didn't care about my knowledge and simply told me that they need someone who can push warranties. I had trouble keeping a straight face when the manager asked me to pretend that he was a customer and to sell him an ESP, so they stuck me in customer service for several months until they found out that I was outselling even some of the sales associates in extended service plans.
If anyone here still shops at Best Buy, I hope this article is finally the article that makes you reconsider your plans to continue shopping there. I havn't shopped there in a LONG time as I don't reward bad businesses like them.
Wh..what..what???????? I am ashamed to be. just reading this.
Anyone up for starting up a donation fund on paypal for this poor girl becuase this absolute utter bullshit and I want to do something about it.
Yeah I already said we should. I am in for $5. Should be an admin here or something to do it. I would but I don't know if that is a good idea for just a random to do it.
Kyle, Steve, somone PLEASE set up a paypal donation account for this poor girl. I feel absolutely so disgusted by this news that I for once absolutely refuse to sit on my ass behind my keyboard and not do something. This news is a just a travesty of human behavior and for I think the very first time in my shy, quiet keyboard warrior way of life, I won't stand for it.
It was their own fault and everybody else's for ever buying anything from Bestbuy. Bestbuy is a company that has long deserved to go under but strangely people still continue to shop there. Of course buying the BB extended warranty is beyond stupid. Maybe with more stories like this getting out they can finally close their doors for good.
Read the link, and it's the AC adapter they are trying to charge her for. Very possible that BB's extended warranty doesn't cover the AC adapter. We also only have the complainant's word that the adapter was fine when they gave it to BB.
Here's another scenario than the one put forth by the customer.
Customer drops off computer for service. They only take the computer and no accessories (Battery/adapter). Common practice, because those things can get lost and a shop wouldn't need them to fix the computer. The shop tests the computer and no problem found. Trouble shooting "no problem" can be very time consuming. You have to stress the machine every way you can to try and make it puke. They send it back to the best buy store. The customer service rep says no trouble was found with the computer, and after further discussion with the customer decides it could be either the battery or the AC adapter and has her bring those in. Off to the shop again. This time they find the AC adapter is faulty. Here's where the opening of my post comes in. Most extended warranties don't cover the accessories. They don't cover batteries, AC adapters, cases, etc... If in fact the BB warranty does, and it's as they say, "only because the warranty has expired now", then truly shame on BB. I've worked for many retailers though (never BB) and I've never seen one treat a customer like is claimed in the story. I'm not saying that the customer doesn't feel victimized either. I've seen plenty of customers think they are right and being treated unfairly, simply because they refuse to take in all of the facts.
That's why you ALWAYS HAVE THEM BRING IN THE ADAPTER. We always make them bring it in. Especially when the description is, oh, I don't know, no power, not charging, etc. Dumbasses like BB are what pay my salary.