Best Buy CEO: We're Not The Authority In Electronics Anymore

Discussion in 'HardForum Tech News' started by HardOCP News, May 22, 2012.

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  1. btgorman

    btgorman Limp Gawd

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    well i did manage to find some htpc in a box clearance at 75% off. that was one good thing
     
  2. potency

    potency Gawd

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    Well, I've always been a sucker for free Gideon Bibles...
     
  3. potency

    potency Gawd

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    I never considered Best Buy an "authority" on electronics. Granted, I've been fortunate enough to have almost always lived near a Fry's Electronics. Fry's has its share of customer service woes but when it comes down to the most for your dollar or a large selection of on-the-shelf product, they are tough to compete with.
     
  4. heatthegreat

    heatthegreat Limp Gawd

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  5. merlin704

    merlin704 The Great Procrastinator

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    I can't take anyone seriously when they can't even correctly pronounce the word "ask." They lose all credibility in what they are trying to say/explain just like those who say Ubishaft, M$, e.t.c.
     
  6. Dekoth-E-

    Dekoth-E- [H]ardness Supreme

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    A few things that would help.

    1) You get 100x the foot traffic I do for computer services. You should be able to afford to charge Less than me, not multiple times more. It isn't like you are paying those kids who aren't actually computer techs more than $10 an hour anyhow. Given how quickly 90% of computer problems can be resolved, it should be pure profit. However since you fired all of us who actually were techs and hired a bunch of puppets to push service plans, no wonder your tech bench is the laughing stock of the tech world.

    2) Train your blue shirts like you did in the late 90s and early 2000s in their specific departments. Someone who actually knows what they are talking about sells more than someone pushing service plans.

    3) Accessory attachment is not a game the employees or the customers enjoy playing. Bold faced lying about what your computer, tv and stereo equipment needs does not earn customer loyalty.

    4) Fire store managers who don't work the floor. They actually don't know what the hell they are doing if they are never available to customers.

    5) Get your price margins down to within 10% of online excluding tax. Many people (myself included) don't mind paying a small price premium to have it now. We do however object to paying drastically more. Also use that percentage as more of a guideline and not a hard number. For example if we are talking about a $3000 TV, I will wait a few days to save $300. However if the price difference is less than $100 I am more likely to go ahead and pony up.

    6) Give me my reward points from my reward zone card. I didn't spend $75,000 last year to have you argue with me over points. (before any here ask, company purchases and oddly BBY is the only one in reasonably distance to aquire specific things).

    7) If everyone is complaining about certain cashiers, Fire them. We the customers don't care who she is blowing but we are fed up with her crappy attitude and generally piss poor customer service.
     
  7. potency

    potency Gawd

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    For me it has always been the used-car-salesman vibe of the staff, that has been consistent for as long as I can remember. There have been exceptions to that, but it has been rare.
     
  8. potency

    potency Gawd

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    Wow, and I thought the idea of eugenics died out with the Third Reich...
     
  9. sfsuphysics

    sfsuphysics I don't get it

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    I'm sorry but Best Buy has always basically looked like any Sears electronics level to me, just a different color scheme, a shit ton of TVs, and other home goods.. ok I take that back Sears is WAY fucking better than Best Buy in every department except cell phones, as they will have dozens of refridgerators, ovens, vacuum cleaners and other useful shit.
     
  10. Magnus

    Magnus [H]ard|Gawd

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    It's "etc." I guess you're not white. :p
     
  11. sfsuphysics

    sfsuphysics I don't get it

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    Yeah I have to disagree here, early 2000s here is my experience at a Best Buy to get a cordless phone set.

    I notice Panasonic DECT 6.0 phones... I have no clue what the hell this technology is, I inquire to a blue shirt

    Me: What's the difference between this 5.8Ghz phone and the DECT 6.0
    Him: The DECT is point two better
    Me: :|
    Him: :)
    Me: :\
    Him: :)
    Me: Thanks bye.
     
  12. Dekoth-E-

    Dekoth-E- [H]ardness Supreme

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    Well it is retail, it is granted to have a certain amount of tards. However at least in our district, people got trained.
     
  13. potency

    potency Gawd

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    Posts like these make me frustrated that there is no "like" button, so I will just quote.
     
  14. cheapo

    cheapo Limp Gawd

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    i dont know about you but i want the salesmen to know the product that theyre selling.
     
  15. swatbat

    swatbat [H]ardForum Junkie

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    Nah. People are willing to pay for service. Best buy's problem is they can't compete with price and their service sucks.
     
  16. cheapo

    cheapo Limp Gawd

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    frys is better anyway and they pricematch amazon
     
  17. 450

    450 [H]ard as it Gets

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    White people are so knowledgable about everything.
     
  18. cheapo

    cheapo Limp Gawd

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  19. ViperGrendal

    ViperGrendal Limp Gawd

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    I got a LED TV from HHGregg a while back. I walked in showed them the listing on Amazon for the same unit and they came within less than $100 of that price. Got to take home the TV right then.

    Best Buy just looks at the Amazon listing and laughs......:rolleyes:
     
  20. potency

    potency Gawd

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    As a person of titanic intellect as yourself that quite obviously knows everything already, I'm perplexed at the idea that you would even require any advice from a salesperson to begin with.

    You do know that the Nazi's did a breeding experiment, in which they maintained a community of the most genetically "desirable" human specimens that the world has ever produced? Of coursr you do. And you also know that the supreme gene pool they maintaimed was remarkably average at best in every possible quantifiable metric.
     
  21. cheapo

    cheapo Limp Gawd

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    cool story bro
     
  22. Dekoth-E-

    Dekoth-E- [H]ardness Supreme

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    Plenty of material to throw dirt at best buy without resulting to pathetic racist posts guys. Keep it classy.
     
  23. potency

    potency Gawd

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    Nope. Not a story. It's a fact.
     
  24. cheapo

    cheapo Limp Gawd

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  25. M249SAW

    M249SAW [H]Lite

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    It took them ten years to realize this?
     
  26. MattyC

    MattyC Gawd

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    Plenty of people are not Caucasian and yet speak English quite well.

    This is getting very off topic, but why do you like to identify yourself as pro war? That seems a very... bleak outlook to have on life.

    More on topic, I have never been a Best Buy fan, but I hope they can turn things around. I would hate to see yet another place go CompUSA or Circuit City. I buy most things online, but I would not ever want to have online be the only option.
     
  27. stiltner

    stiltner [H]ardForum Junkie

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    Geek Squad. Serving the people that do real PC work, sheep for slaughter since 1992.

    Their unlimited service is laughable because it'll take them at minimum 3 weeks to tell you your motherboard is dead. Cause thats all they do. You got a missing icon on your desktop? Bad motherboard yo! Whats that, you can't print? Probably the motherboard bro!

    Those people are easy to convert to customers, all you have to do is prove to them they been getting fisted, and they'll flip in a heartbeat.
     
  28. LastQuestion

    LastQuestion Limp Gawd

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    You guys are getting hardcore trolled. It's almost as if you're all fighting over the trollbait like dogs with a bone. It's funny how you're all trying to be so politically correct that you can't see it.

    I need to go make some more popcorn.
     
  29. qdemn7

    qdemn7 [H]ardness Supreme

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    My god.. Marvin Electronics closed after all these years?? :eek:
     
  30. MattyC

    MattyC Gawd

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    If you were referring to me, I may very well be dealing with a troll, but I don't see how that makes me 'so politically correct' that I cannot see it.
     
  31. DejaWiz

    DejaWiz Oracle of Unfortunate Truths

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    I can attest to this. I went in to a Best Buy a few years back with the intention of buying a Logitech G15. Of course, they had it priced at full MSRP. I had a $50 gift card I was going to use. Knowing that NE and AZ had the same keyboard for $50 less, I asked a sales manager to price match. She said that they would only price match to a local competitors "in-stock" price. We bantered back and forth for a little bit and the subject of my gift card came up. Her final solution? Well, with your gift card, it brings the price down to what you'd be paying at the other places, so you're still getting the best deal. :rolleyes: was my very next reaction.

    I walked out with my gift card still in my pocket. They try harder to make excuses for their high prices then they should be for making a sale at all. Some is better than none at all. And lots of some's add up to a hell of a lot more than a shit ton of nothing, which is exactly what has been killing BB for quite some time now.
     
  32. Lith1um

    Lith1um 2[H]4U

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    /Hate the layout of BB's website too. Looks steril.
     
  33. M249SAW

    M249SAW [H]Lite

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    CompUSA is still going strong under the guidance of TigerDirect. I have two within about half an hour of me and what is cool is that they use online prices in-store. Considering TigerDirect is a major competitor with Newegg, as long as they have the component I need available at the store the pricing is incredibly reasonable taking into account the overhead they have to take going retail.

    Maybe I don't get the badass deals on processors that a Microcenter can offer, but for pretty much everything else CompUSA is very competitive even if you want to do retail and enjoy the option of shopping in person which is always a nice thing for multiple reasons.

    Best Buy should abandon their defunct business model of taking advantage of uninformed consumers and selling them "premium" accessories or services they don't need at overinflated prices.
     
  34. MattyC

    MattyC Gawd

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    You are lucky then. All the ones near me closed up shop. I understand their web business is still around (though basically just Tiger, which is fine by me). I just don't like the fact that it is Best Buy/Walmart or online anymore where I live.
     
  35. XacTactX

    XacTactX [H]ardness Supreme

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    You guys who are saying things like "they should have known this a long time ago", please remember that it is a death sentence to admit that you are wrong before the general public figures it out. You never admit that you are wrong if you have something to lose. If people already know that you fail (whether it's politics or corporations or anything really) then you can begin owning up to it. But never before.

    Just wanted to remind you that wearing a neon sign saying I'M A BIGOT!!!!!!!!11 does not make you friends. BTW non-white births now make up the majority of newborns in America. Your days are numbered.
     
  36. Xeth

    Xeth [H]ard|Gawd

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    I don't know if the numbers add up, but if Best Buy matched Amazon prices and charged an $80 membership fee like Amazon prime, I'd probably shop there rather than Amazon.

    Also stop getting trolled by cheapo.
     
  37. Dirtybird

    Dirtybird n00b

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    love my panny plasma
     
  38. cheapo

    cheapo Limp Gawd

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    cool story bro, im not white so how does that make my days numbered? you just assume that people that prefer to do business with whites are either nazi or some hillbilly redneck?
    http://www.youtube.com/watch?v=-twUCEfzrDk
     
  39. terrybogard21

    terrybogard21 Gawd

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    ^ This made me spit up my corona so fast. Shame on you :p Complain to me when 50 years have past.

    -Signed a fellow minority
     
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