- Feb 1, 2005
They have a 30 day return policy so what does it matter? How can you invalidate a 30 day return policy due to damage during transit? They don't deny that the damage occurred before I received it.
It's a catch 22 but I agree that it's likely ok. But given the need for a quick turnaround it was easier to be 100% certain by grabbing a CPU elsewhere. I had a work need and a motherboard via 3rd party so I needed to get moving to make sure that was ok.
I'll repeat myself though. You can't return this because it's damaged but you should open and test it to make sure. But if you open it then you also can't return it because then you opened it. (I could actually get the CPU out easily without breaking the seal because the retail box was smashed flat and torn.)
The logic of having past success with Digital River is flawed. Clearly not everyone has this experience. I've also have 2 past success stories with DR via Nvidia. I think the difference here is that it's AMD's warranty group but I can't tell who it goes through. Every single response has been in the middle of the night. When I called AMD during the day they instructed me to soldier on with the night crew. Regardless, I convinced them to escalate and several days later I now have an RMA in process.
Anyways I regret posting here so believe my story, don't, whatever. It does not matter.
This could have gone completely different with a few pics right off the bat of both the shipping box and the CPU box...just saying...