I got up this morning to game for a bit before starting the day. My six week old Auria wouldn't wake from sleep. Had not been having any problems with it. After a bit of the usual troubleshooting, I took it to Microcenter thinking I could get it replaced.
They did some testing as well and It boiled down to a dead DVI port. HDMI worked fine with the monitor. I had no extended warranty so it would actually have meant calling Auria for an RMA. The tech at Microcenter was nice enough to talk to his manager about my situation though. I told the tech that I was willing to buy a service agreement even though I already had the monitor for six weeks. They agreed and I was able to walk out of the store with a replacement Auria.
I've never bought a service agreement with any electronic device. This was a first. I have to give kudos to Microcenter for their willingness to help and compromise with me. I've had good experience with Amazon RMAs and other companies but the human touch experience made a difference.
As for the replacement Auria, so far so good and clearly, a faulty unit of any kind for any electronic product is not uncommon, though this was for me. Monitor looks great -- no dead pixels that I can see. For my style of gaming and the price, it's a great bargain. With the service agreement I have now, it'll be no worries for three years. Any problems, I just exchange for a new one and if they go out of production, I have a $400 credit towards another monitor which would almost certainly end up being a higher end unit.
They did some testing as well and It boiled down to a dead DVI port. HDMI worked fine with the monitor. I had no extended warranty so it would actually have meant calling Auria for an RMA. The tech at Microcenter was nice enough to talk to his manager about my situation though. I told the tech that I was willing to buy a service agreement even though I already had the monitor for six weeks. They agreed and I was able to walk out of the store with a replacement Auria.
I've never bought a service agreement with any electronic device. This was a first. I have to give kudos to Microcenter for their willingness to help and compromise with me. I've had good experience with Amazon RMAs and other companies but the human touch experience made a difference.
As for the replacement Auria, so far so good and clearly, a faulty unit of any kind for any electronic product is not uncommon, though this was for me. Monitor looks great -- no dead pixels that I can see. For my style of gaming and the price, it's a great bargain. With the service agreement I have now, it'll be no worries for three years. Any problems, I just exchange for a new one and if they go out of production, I have a $400 credit towards another monitor which would almost certainly end up being a higher end unit.