Team Obi Juan
Your Local Postmaster
- Joined
- Sep 28, 2005
- Messages
- 23,276
Well, I'm returning my Focus S, later today. Nothing's wrong with it, but AT&T really screwed up my order. They mistakenly sent a Focus Flash when I ordered an S on 11/26 during their 1 cent sale, but made arrangements for me to exchange it for an S at an AT&T store. Took it last Friday, made the exchange, everything seemed fine.
Yesterday, I got an e-mail from them stating I would be billed $199 for the S.
WTF?????
I called to find out what was wrong and it came down to AT&T claiming they had no record of me ever buying the S for 1 cent... despite the fact that I had a full print out of the invoice in my hands.
WTF?????
I grew increasingly angry at their utter failure to honor my legitimate order, so after 84 minutes and being transferred 5 times I just canceled everything. Back goes the phone and I now understand why so many people despise AT&T's customer service.
Wow, I would be furious about that. Do you have any confirmation emails?