- Dec 31, 1969
Wow, this has to be the most brutally honest thing I’ve ever heard a customer service rep ever say. Probably won’t be with the company much longer though after this.
She said that the employees in AT&T's stores tend to tell people they waive the fees etc., but it's usually not true. Their commissions - so she said - are based on the amount of money made, and they have no interest in taking charges off. So the activation fee wasn't taken off, the phones weren't free, and that GPS service (that we never wanted, but were told would remove itself) also had to be de-activated by us.