Hey folks,
Have any of you had problems getting through to Asus Technical Support? I recently submitted an RMA for a motherboard, and got a couple of e-mails within 12 hours with the RMA authorization and shipping label. Thankfully this part all went well, and the e-mail said that since my motherboard was "Corporate Stable Model" eligible, that I could call and have an "advance RMA" set up.
I called the technical support number provided in the e-mail, and after sitting on hold for a ridiculously long time, some guy finally picked up. His initial words were short and unprofessional (eg. "hello?"), and I had no idea who I was even speaking with. I mentioned the situation, and that I wanted to set up the advance RMA, per the e-mail's instructions. He said that their computer system was "down" for a couple hours, and that I should call back later (and sit on hold again?). I convinced him to take down the RMA number and ensure that a new board was shipped out. I even asked him if I'd get an e-mail with the tracking number of the new board, but he couldn't give me a firm "yes" or "no." Honestly, I don't think he actually did anything about it at all.
I tried calling again a few days later (today), and after sitting on hold for 15-20 minutes, I got forwarded to a voicemail system. I left a voicemail hoping for a call back, but this whole thing just seems really unprofessional and shoddy.
I've found some other threads on Hardforum that describe similar issues with the Asus RMA process, so I'm obviously not alone.
http://hardforum.com/showthread.php?t=1669026
http://hardforum.com/showthread.php?t=1723595
http://hardforum.com/showthread.php?t=1699092
In short: Does anyone have ideas on how to get through to these people within a reasonable amount of time?
Cheers,
Trevor
Have any of you had problems getting through to Asus Technical Support? I recently submitted an RMA for a motherboard, and got a couple of e-mails within 12 hours with the RMA authorization and shipping label. Thankfully this part all went well, and the e-mail said that since my motherboard was "Corporate Stable Model" eligible, that I could call and have an "advance RMA" set up.
I called the technical support number provided in the e-mail, and after sitting on hold for a ridiculously long time, some guy finally picked up. His initial words were short and unprofessional (eg. "hello?"), and I had no idea who I was even speaking with. I mentioned the situation, and that I wanted to set up the advance RMA, per the e-mail's instructions. He said that their computer system was "down" for a couple hours, and that I should call back later (and sit on hold again?). I convinced him to take down the RMA number and ensure that a new board was shipped out. I even asked him if I'd get an e-mail with the tracking number of the new board, but he couldn't give me a firm "yes" or "no." Honestly, I don't think he actually did anything about it at all.
I tried calling again a few days later (today), and after sitting on hold for 15-20 minutes, I got forwarded to a voicemail system. I left a voicemail hoping for a call back, but this whole thing just seems really unprofessional and shoddy.
I've found some other threads on Hardforum that describe similar issues with the Asus RMA process, so I'm obviously not alone.
http://hardforum.com/showthread.php?t=1669026
http://hardforum.com/showthread.php?t=1723595
http://hardforum.com/showthread.php?t=1699092
In short: Does anyone have ideas on how to get through to these people within a reasonable amount of time?
Cheers,
Trevor