Asus RMA- what on earth

Discussion in 'Motherboards' started by craigdt, Jun 4, 2019.

  1. N4CR

    N4CR 2[H]4U

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    RoG B450i rma went smooth under two weeks.
    One benefit of Zen is no pins to bend ;)
     
  2. 123Lanoix

    123Lanoix 2[H]4U

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    I'm not sure if MSI or Gigabyte offer quick swaps when RMA meaning they ship your replacement while your shipping your RMA'd part. I haven't had to RMA an ASUS part for about 5 years or so but when i did they offered this cross shipment service and it went pretty smoothly. It took about 3-5 business days turn around time. Those pins are extremely easy to bend. Another reason to buy AMD.
     
  3. Richneerd

    Richneerd Gawd

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    ASUS RMA is beast if you have AMD products. They cross shipped me a new board.

    When I was doing an RMA for Intel X99 they said pins were skewed or something and gave me a used board that had missing plates and heat sink....then I had to RMA again.

    The 5 week down time was ragey.
     
  4. Lakados

    Lakados [H]ard|Gawd

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    It’s why they tell you that you must ship the board back with the little plastic block on there. I have a lot of ASUS products at work and while their Reps are great their grunts leave a fair bit to be desired.
     
  5. somebrains

    somebrains Gawd

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    Well let's see if the RMA story changes now that x570 has a dinky little chipset fan and likes to toast bagels crispy.