jojo69
[H]F Junkie
- Joined
- Sep 13, 2009
- Messages
- 11,267
thanks Raja, despite our palpable displeasure with your employer's RMA performance, shooting the messenger is never productive
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I think the correct S/N is on the retail box sticker,too.
Crazy that you have to essentially start over. But at least someone is listening this time.
Hopefully they send you back a fixed or replacement product.
This is not my sole job. There will always be flak at forums, that is the nature of what people coming to forums frequent them for (complaints, moaning, expletives are commonplace).
lol, unlike the many, many stories of getting it back still broken, getting back someone elses broken one, them just losing it for months, or throwing your socket protector away and taking a screwdriver to the pins and claiming customer damage
Isn't ASRock part of Asus anyways?
Isn't ASRock part of Asus anyways?
This thread makes me feel that my X99-A is the last Asus product I buy.
Not worth my time. I'll just never buy any Asus product again and recommend everybody I know do the same.
The malfunction was clearly caused by the mobo if they don't want to honor the warranty without me spending hours hassling them fine.
This is exactly what the want people to do. Give up. You have pretty much just enabled them to do this whenever they want. It works.
After reading this thread I realise how lucky I am to be living in Australia and not the US. We have decent consumer protection laws over here with free channels to persue instead of having to dish out money for a lawyer.
Yeah, Asus should really be on their best behavior right now. I'm looking at building a new system soon, and for the first time in 15 years, I'm not looking at Asus for a mainboard. I used to be a HUGE fan of Asus, now I'm looking at Asrock or even (twitch..) MSI... That should show something. I'm not saying I'm the most important customer ever, but if I'm thinking "crap, what if I have a situation like THAT?" than there are hundreds of others thinking the same thing.
This is exactly what the want people to do. Give up. You have pretty much just enabled them to do this whenever they want. It works.
I have had an experience like that with WD. I sent in a hard drive for warranty replacement a few months after I bought it because it had developed a number of bad sectors and the system would occasionally decide not to recognize the drive at all. They processed the RMA online without having to chat with someone, I shipped it in, then received the replacement in short order. The replacement was labeled refurbished and had only a 90 warranty, despite the fact that the original drive was a higher-end model with their old 5-year warranty.