KazeoHin
[H]F Junkie
- Joined
- Sep 7, 2011
- Messages
- 8,992
Yeah, threads like this are how a company looses customers. If the company uses it as a learning experience, we can at least get a more competitive industry as a result.
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Should you bench the board without that fan? I am not familiar with them.
Just received the 2nd replacement board.
The board itself looks and smells new.
But they did not ship it with the fan that is supposed to mount on the "thermal armor" over the I/O panel even though I was told multiple times that they were going to send that fan with it.
Already sent them an email asking if they can just send that fan separately.
I will probably be testing the replacement board sometime this evening.
Hmm. Looks like Asus has another one watching, albeit late, on this forum.
IMHO, they owe cyclone3d a bit more than just a board replacement. I suggest a full refund, AND a NEW board.
And a sincere apology.
Wait.
Customers never get actual apologies...
Just received the 2nd replacement board.
But they did not ship it with the fan that is supposed to mount on the "thermal armor" over the I/O panel even though I was told multiple times that they were going to send that fan with it.
Already sent them an email asking if they can just send that fan separately.
Wow.. wonder how high up this went in order to get contacted by social support.
Well, I just sent them an initial email and will send another later this evening chronicling this whole mess, including chat session logs, emails, etc.
Maybe this whole thing will get something rolling over at ASUS that will help get their whole RMA dept mess fixed.
I buy stuff from store. Stuff goes bad. Stuff gets returned. I get new stuff.
Sad.
I stopped buying Asus nearly 5 years ago because they dont honour warranties.
Your case demonstrates that they havent changed.
Good luck.
Same, I understand they make the best products most of the time but Ive been burned by made RMA rejection 4 times now. I quit buying ASUS period last year or so.
They really don't make the best products. Asrock, Gigabyte, MSI, etc will all do the job for less money. Motherboards and power supplies are two areas people continue to blow money on. You'll see people building these rigs with ridiculously expensive motherboards and power supplies, yet have a modest processor and a weak video card to compliment them.
- File a complaint with BBB: http://www.bbb.org/greater-san-fran...s-computer-international-in-fremont-ca-16870# (although they likely don't care, considering how many they have)
! There is an alert for this business !
We have identified a pattern of complaints concerning service issues. Complaints processed by BBB claim that 1) products sent to the company for repairs are still not working properly when returned to the consumer.
On June 29, 2012 ASUS responded to the issue by stating: We continuously enhance our repair service levels across the board, but in specific response to the repair quality concerns addressed in this letter we have strengthened core processes which may have been at the root of the matter and ASUS valued customers, with non-component systems products will benefit from the enhanced RMA process and instructions.
BBB again reviewed this company's file for complaints. As of April 13, 2015 the issue of products sent to the company for repairs still not working properly when returned to the consumer still remains.
Ok, so I decided to loop of converting to the CAP type BIOS without the CPU and found a reference to the Asus P9x79 board and how to tell what BIOS it shipped with. It is the last 4 digits on the thin sticker on the top of the board.
The board they sent me has the 1104 BIOS. The first BIOS that supports the 4930k is 4210.
So yeah, ASUS apparently didn't bother updating the BIOS.
Supposedly the CAP converter is supposed to work even if you can't boot via the bios flashback feature. Guess I am going to try it even though it did not work with my original board.
EDIT:
Nope, can't convert to CAP style BIOS unless the board will POST.
Loaded the renamed CAP converter utility onto a USB drive and used the BIOS flashback to load it up. That part went fine.
Then I removed that file from the USB stick and copied the renamed CAP file to the USB stick and tried to load it with BIOS flashback. It will not see the .CAP file because it isn't fully converted yet.
So I am back at square one with this board.
I did hear back from the social support people. They gave me a number to call for components support.
Yay....
holy shit, this is from the BBB site:
1551 complaints closed with BBB in last 3 years | 460 closed in last 12 months
This is fucked up.
10 pages. One month.
Three motherboards.
4 separate divisions at Asus.
WHY.....oh why....cant they just send you something new that works.
For crying out loud.
I'll send you 25 dollars. If 9 other people do the same, you can buy a new board.
I really feel bad for you. You been screwed and abused more than a cheap hooker.